IAO
Level 2
QN: 603/2581/1
Curriculum Active
IAO Level 2 Award in Operational Delivery (Principles)
Official qualification regulated by Ofqual, awarded by IAO. Classified as a Occupational Qualification. Total guided learning hours: 50 hours.
Qualification Level
Level 2
Awarding Body
IAO
Syllabus Units
5 Units
Guided Hours
50 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Communication
Verified
Key Learning Objectives:
- Understand communication in public services
- Know ways in which to communicate in the workplace
- Understand the use of communication in the Operational Delivery Officer role
2
Equality and Diversity
Verified
Key Learning Objectives:
- Understand how discrimination can affect customers
- Understand the diverse range of customers
- Understand own responsibilities within the workplace regarding equality and diversity
- Understand the importance of communication for delivering services to a wide range of customers
3
Information Security and Governance
Verified
Key Learning Objectives:
- Understand information security and governance procedures within the workplace
- Understand how to manage and monitor data
- Understand how to dispose of documents and ICT securely
4
Sources of Information
Verified
Key Learning Objectives:
- Understand welfare support available to support service users
- Understand where to find sources of internal information
- Understand why accessibility of information is important to meet diverse customer needs
5
Working in Operational Delivery
Verified
Key Learning Objectives:
- Understand the role of an Operational Delivery Officer
- Understand the importance of professionalism to an Operational Delivery Officer
- Know the principles of Continuing Professional Development
Regulatory & Verification Details
- Qualification Number (QN)
- 603/2581/1
- Regulated Status
- Available to learners
- Awarding Body
- IAO
- Qualification Type
- Occupational Qualification
- Operational Start
- Dec 2017