IAO
Level 2
QN: 603/6702/7
Curriculum Active
IAO Level 2 Award in Principles of Customer Service
Official qualification regulated by Ofqual, awarded by IAO. Classified as a Vocationally-Related Qualification. Total guided learning hours: 52 hours.
Qualification Level
Level 2
Awarding Body
IAO
Syllabus Units
3 Units
Guided Hours
52 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Understand customer loyalty and dealing with complaints
Verified
Key Learning Objectives:
- Understand the value of customers and their loyalty
- Understand how to manage customer complaints
2
Understand customer service principles
Verified
Key Learning Objectives:
- Understand customers
- Understand how to deliver excellent customer service
- Understand communication in a customer service role
3
Understand legal and organisational requirements relating to customer service
Verified
Key Learning Objectives:
- Understand legislation which affects customer service
- Understand organisational policies which affect customer service
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6702/7
- Regulated Status
- Available to learners
- Awarding Body
- IAO
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Nov 2020