IAO
Level 2
QN: 603/6710/6
Curriculum Active
IAO Level 2 Certificate in Team Leading Principles
Official qualification regulated by Ofqual, awarded by IAO. Classified as a Vocationally-Related Qualification. Total guided learning hours: 175 hours.
Qualification Level
Level 2
Awarding Body
IAO
Syllabus Units
12 Units
Guided Hours
175 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Communication in a business environment
Verified
Key Learning Objectives:
- Understand the requirements of written and verbal business communication
- Be able to produce written business communications
- Be able to communicate verbally in business environments
2
Customer service delivery
Verified
Key Learning Objectives:
- Understand customer service delivery
- Be able to provide customer service
- Understand the relationship between service providers, customers and consumers
- Know how to re
- solve customer service problems
3
Deliver a presentation
Verified
Key Learning Objectives:
- Understand the principles underpinning the delivery of presentations
- Be able to prepare to deliver a presentation
- Be able to deliver a presentation
4
Develop a presentation
Verified
Key Learning Objectives:
- Understand how to develop a presentation
- Be able to develop a presentation
5
Develop working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the principles of effective team working
- Be able to establish and maintain working relationships with colleagues
- Be able to collaborate with colleagues
- Be able to effectively manage own time
6
Health and safety in the workplace
Verified
Key Learning Objectives:
- Understand the requirements for health and safety legislation in the workplace
- Know how to manage hazards and risks in own area of responsibility
- Understand how to manage security in own area of responsibility
- Understand the guidance and procedures to safeguard children and vulnerable adults
7
Principles of business
Verified
Key Learning Objectives:
- Understand the business environment
- Understand the principles of business planning and finance within an organisation
- Understand business reporting within an organisation
- Understand financial procedures
8
Principles of equality and diversity in the workplace
Verified
Key Learning Objectives:
- Understand the implications of equality legislation
- Understand organisational standards and expectations for equality and diversity and context in the workplace
9
Principles of team leading
Verified
Key Learning Objectives:
- Understand management and leadership styles in organisations
- Understand team dynamics
- Understand techniques used to manage the work of teams
- Understand the impact of change management within a team
- Understand team motivation
- Understand the decision making process
10
Understand customers
Verified
Key Learning Objectives:
- Understand different types of customers
- Understand the value of customers and their loyalty
11
Understand the role of coaching in the workplace
Verified
Key Learning Objectives:
- Understand the context of coaching in the workplace
- Understand the concept of coaching in the workplace
12
Understand the role of mentoring in the workplace
Verified
Key Learning Objectives:
- Understand the context of mentoring in the workplace
- Understand the techniques of mentoring in the workplace
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6710/6
- Regulated Status
- Available to learners
- Awarding Body
- IAO
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Nov 2020