IAO
Level 4
QN: 610/4555/X
Curriculum Active
IAO Level 4 Certificate in Senior Housing and Property Management
Official qualification regulated by Ofqual, awarded by IAO. Classified as a Occupational Qualification. Total guided learning hours: 85 hours.
Qualification Level
Level 4
Awarding Body
IAO
Syllabus Units
6 Units
Guided Hours
85 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Business planning and performance monitoring
Verified
Key Learning Objectives:
- Undertake data analysis, interrogation, interpretation and dissemination of information.2.
- Organise and plan work to ensure tasks are completed and deadlines met.3. Lead, motivate
- manage, and develop individuals and teams.4.
- Use a problem solving and flexible approach in day-to-day duties.5. Make effective decisions in order to apply the organisation’s objectives and priorities.6. Make effective use of IT equipment and software.7.
- Undertake responsive repairs and planned maintenance.8. Lead and manage a project effectively.9.
- Demonstrate professional values and behaviours.
2
Context of the business in the housing and property market
Verified
Key Learning Objectives:
- Deliver effective services to customers.2.
- Understand organisational performance management systems.3.
- Understand the historical context and current trends in the housing/property sector.4.
- Understand the strategic value of the social and physical context of the estates/neighbourhoods.
3
Customer service and stakeholder relationship management
Verified
Key Learning Objectives:
- Respond to customers and stakeholders to ensure delivery of services.2.
- Ensure services meet the needs of vulnerable individuals and groups.3.
- Apply appropriate communication skills to meet changing circumstances and needs.4. Influence and negotiate with customers, partners and suppliers to ensure mutually beneficial outcomes.
4
Financial management
Verified
Key Learning Objectives:
- Manage budgets and report on financial performance.2.
- Know how to consistently deliver value for money.
5
Legislation and regulation in the housing and property market
Verified
Key Learning Objectives:
- Understand the principles and practices of current landlord and tenant law.2.
- Understand the principles and practices of legislation as it applies to governance and court proceedings.3.
- Understand legislation and regulations as they apply to housing and property standards.4.
- Understand the required guidance, outcomes and specific expectations of the Regulatory Standards for Social Housing Landlords
6
Policies and procedures
Verified
Key Learning Objectives:
- Understand the impact of national policy on an organisation’s principles, policies and practices.2.
- Understand key organisational policies and how they relate to safeguarding.
- Understand the complaints handling policy.4. Embed organisational policies in housing organisations.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/4555/X
- Regulated Status
- Available to learners
- Awarding Body
- IAO
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2024