IAO
Level 5
QN: 603/2870/8
Curriculum Active
IAO Level 5 Diploma in Leadership and Management
Official qualification regulated by Ofqual, awarded by IAO. Classified as a Occupational Qualification. Total guided learning hours: 829 hours.
Qualification Level
Level 5
Awarding Body
IAO
Syllabus Units
46 Units
Guided Hours
829 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Business environment
Verified
Key Learning Objectives:
- Understand the internal business environment.
- Understand the external business environment.
- Be able to conduct an internal and external analysis of a business environment.
2
Communicating information
Verified
Key Learning Objectives:
- Understand the role of communication.
- Understand models and methods of communication.
- Evaluate communication systems and practices .
3
Delivering training and development
Verified
Key Learning Objectives:
- Understand the training and development needs of individuals within own organisation.
- Plan the delivery of training and development.
- Deliver effective training and development.
- Review the impact of training and development.
4
Developing a customer service strategy
Verified
Key Learning Objectives:
- Understand the management of customer service operations.
- Plan customer service operations.
- Manage customer service operations.
- Measure customer service performance
5
Developing a quality strategy
Verified
Key Learning Objectives:
- Understand an organisation’s vision and strategic direction.
- Understand the latest developments in managing quality.
- Develop a quality strategy.
- Gain support for the quality strategic plan.
6
Developing business strategy
Verified
Key Learning Objectives:
- Understand the principles of business strategy.
- Use a strategic planning approach to inform business strategy.
- Implement strategic business decisions.
- Reflect on the development of a business strategy.
7
Effective decision making
Verified
Key Learning Objectives:
- Understand decision-making as a concept and as a process.
- Use financial and non-financial information to inform decision making.
- Adopt a logical and systematic approach to decision making.
- Employ appropriate techniques and models to the decision-making process
8
Effective networking
Verified
Key Learning Objectives:
- Understand the concept of professional networking.
- Establish professional networks.
- Use interpersonal skills to develop professional networks.
9
Equal opportunities in an organisation
Verified
Key Learning Objectives:
- Understand the impact of equal opportunities legislation on the organisation.
- Review organisational policies and procedures applied to equal opportunities.
- Evaluate the impact of organisational policies and procedures applied to equal opportunities
10
Ethical behaviour in practice
Verified
Key Learning Objectives:
- Understand why ethical behaviour is important within business.
- Implement policies and procedures to maintain ethical standards and behaviour.
- Communicate with stakeholders regarding ethical issues
11
Implementing a Corporate Social Responsibility strategy
Verified
Key Learning Objectives:
- Understand the importance of Corporate Social Responsibility for organisations.
- Promote a Corporate Social Responsibility strategy to colleagues and stakeholders.
- Monitor performance against a Corporate Social Responsibility strategic plan.
- Evaluate the performance of a Corporate Social Responsibility strategic plan.
12
Implementing a knowledge management strategy
Verified
Key Learning Objectives:
- Investigate sources of information relating to knowledge management.
- Analyse information relating to knowledge management.
- Implement and monitor performance against a knowledge management strategic plan.
- Evaluate the performance of a knowledge management strategy.
13
Implementing business processes
Verified
Key Learning Objectives:
- Understand the current market where own organisation operates.
- Establish the focus of own organisation.
- Communicate plans for business processes.
- Review business processes.
14
Implementing marketing strategies
Verified
Key Learning Objectives:
- Understand the concept of strategic management of marketing activities.
- Evaluate your market.
- Be able to develop a marketing and communications strategy and plan.
- Manage strategic marketing activities.
15
Information systems management
Verified
Key Learning Objectives:
- Understand the legal and organisational requirements for information systems management.
- Be able to store, share and retrieve information according to legal and organisational requirements.
- Evaluate the effectiveness of information systems management.
16
Innovation for sustainability and growth
Verified
Key Learning Objectives:
- Understand the concepts of innovation, sustainability and growth.
- Understand how innovation supports own organisation’s development.
- Understand how organisations can conduct sustainable operations.
- Understand how organisations can achieve growth.
- Understand the relationship between innovation, sustainability and growth.
17
IT deployment
Verified
Key Learning Objectives:
- Understand the legal and organisational requirements for IT use and deployment.
- Be able to support staff in the deployment and use of IT.
- Evaluate the performance of IT systems within own organisation.
18
Leadership and management
Verified
Key Learning Objectives:
- Lead a team to deliver objectives.
- Manage resources.
- Understand the importance of stakeholder engagement.
- Understand how organisational structure and culture influences leadership and management.
19
Leading customer service operations
Verified
Key Learning Objectives:
- Understand the principles of leading customer service.
- Be able to identify the opportunities for improvements to customer service.
- Implement best practice within the customer service delivery team.
20
Leading organisational change
Verified
Key Learning Objectives:
- Understand the factors which drive organisational change.
- Apply techniques to plan
- manage and evaluate change.
- Provide effective leadership during a period of change.
- Understand the impact of change on an organisation and its stakeholders
21
Leading strategic change
Verified
Key Learning Objectives:
- Understand how to prepare for strategic change.
- Understand how to manage strategic change.
- Understand how to evaluate strategic change.
- Prepare for strategic change.
- Manage strategic change.
- Be able to evaluate strategic change.
22
Management professional development
Verified
Key Learning Objectives:
- Understand the importance of professional development for a manager and leader
- Understand the relationship between professional development and organisational strategy
- Determine own requirements for professional development
- Produce a professional development plan
23
Managing business finance
Verified
Key Learning Objectives:
- Understand the importance of financial management
- Produce financial reports
- Use accounting techniques to support effective financial management
- Communicate a financial plan to stakeholders
24
Managing discipline and grievance
Verified
Key Learning Objectives:
- Understand how to manage disciplinary and grievance procedures
- Manage staff practice, which falls below organisational standards
- Present evidence for a disciplinary proceeding
- Manage the outcomes of a disciplinary or grievance procedure
25
Managing equality and diversity
Verified
Key Learning Objectives:
- Understand own responsibilities under equality legislation, relevant codes of practice and own organisational policies
- Communicate an organisation’s written equality, diversity and inclusion policy and procedures in own area of responsibility
- Monitor equality and diversity issues within your own area of work
26
Managing events
Verified
Key Learning Objectives:
- Understand the management of an event
- Manage the planning of an event
- Manage the event
- Assess the success of the event
27
Managing health and safety
Verified
Key Learning Objectives:
- Understand own and organisation’s responsibilities and liabilities under health and safety legislation
- Promote health and safety matters across an organisation
- Ensure that health and safety requirements are met within own area of responsibility
- review and report on health and safety matters
28
Managing operational budgets
Verified
Key Learning Objectives:
- Understand the principles of budgeting
- Set an operational budget
- Communicate a budget to different stakeholders
- Monitor and adjust a budget
29
Managing own resources
Verified
Key Learning Objectives:
- Manage financial resources
- Manage physical resources
- Manage human resources
- Administer knowledge management
30
Managing performance
Verified
Key Learning Objectives:
- Understand how to manage performance
- Agree performance targets with an individual
- Communicate progress on performance targets with team members
- Provide facilitation and support for team members to achieve performance targets
- Evaluate performance against a performance development plan
31
Managing quality and quality systems
Verified
Key Learning Objectives:
- Understand quality management systems and standards in own organisation
- Establish responsibilities for manging quality and meeting quality standards within own organisation
- Implement a quality management system
- Evaluate quality performance for continuous improvement within own organisation
32
Negotiating skills
Verified
Key Learning Objectives:
- Understand the principles of negotiation
- Prepare for a negotiation
- Conduct a negotiation meeting
33
Obtaining finance for business
Verified
Key Learning Objectives:
- Understand options for obtaining business finance
- Know ways in which to obtain business finance
- Use financial techniques to evaluate business investment proposals
34
Operational planning
Verified
Key Learning Objectives:
- Understand the principles of operational planning
- Develop an operational plan
- Implement an operational plan
35
Operations management
Verified
Key Learning Objectives:
- Understand how operational plans enable the achievement of strategic objectives
- Assess past performance and current and predicted demands to inform operational plans
- Control operational plans to achieve overall objectives
- Evaluate the implementation and performance of operational plans
36
Principles of selling
Verified
Key Learning Objectives:
- Understand the principles of sales
- Understand how to sell a product
- Understand service offers
- Understand communication techniques used to support sales
37
Project management
Verified
Key Learning Objectives:
- Understand the importance of managing a project and its contribution to organisational performance
- Plan a project to achieve desired outcomes
- Meet project plan requirements by managing stakeholder expectations, resources and risks
- Reflect on project performance to ascertain level of success
38
Promoting equality and diversity in the workplace
Verified
Key Learning Objectives:
- Understand barriers to equality and diversity in the workplace
- Be able to promote equality and diversity in the workplace
- Understand how to develop systems and practices that promote equality and diversity
39
Risk management
Verified
Key Learning Objectives:
- Understand risk management
- Develop a risk management strategy
40
Sales planning
Verified
Key Learning Objectives:
- Be able to define own sales objective
- Develop a sales strategy
- Prepare to implement the sales strategy
- Implement and review own sales strategy
41
Stakeholder relationship management
Verified
Key Learning Objectives:
- Understand stakeholders that impact on own role
- Plan interaction with each stakeholder according to their role and importance
- Implement the stakeholder management plan
- Review the outcomes of plans and interaction with stakeholders
42
Strategic decision making
Verified
Key Learning Objectives:
- Understand how to make effective decisions
- Make effective decisions
43
Supporting a continuous improvement culture
Verified
Key Learning Objectives:
- Understand how to support continuous improvement
- Support continuous improvement
44
Supporting recruitment and selection
Verified
Key Learning Objectives:
- Understand the legal and organisational processes relating to the recruitment and selection process
- Contribute to the recruitment process
- Conduct the selection process
- Evaluate the recruitment and selection process
45
Tendering for contracts
Verified
Key Learning Objectives:
- Source tendering opportunities
- Prepare for a tender opportunity
- Produce the tender
46
Workforce planning
Verified
Key Learning Objectives:
- Understand how organisational plans and objectives impact the workforce
- Be able to support individuals through workforce planning
- Formulate a workforce plan to meet organisational requirements
- Evaluate the effectiveness of workforce planning in the organisation
Regulatory & Verification Details
- Qualification Number (QN)
- 603/2870/8
- Regulated Status
- Available to learners
- Awarding Body
- IAO
- Qualification Type
- Occupational Qualification
- Operational Start
- Feb 2018