IAO
Level 5
QN: 610/6952/8
Curriculum Active
IAO Level 5 Diploma in Leading and Managing an Adult Care Service
Official qualification regulated by Ofqual, awarded by IAO. Classified as a Occupational Qualification. Total guided learning hours: 1904 hours.
Qualification Level
Level 5
Awarding Body
IAO
Syllabus Units
72 Units
Guided Hours
1904 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Advanced management of substance misuse and risk
Verified
Key Learning Objectives:
- Understand substance mis
- use pathology and risk
- Lead the organisational response to substance-related emergencies
- Manage information and referral pathways
2
Assess the individual in a health and social care setting
Verified
Key Learning Objectives:
- Understand current legislative and policy frameworks for statutory assessment
- Be able to lead and contribute to assessments
- Be able to manage the outcomes of assessments
- Be able to promote others’ understanding of the role of assessment
- Review and evaluate the effectiveness of assessment
3
Business and resource management in adult care
Verified
Key Learning Objectives:
- Understand principles for effective resource management
- Understand and implement principles of effective human resource management
- Understand market provision in adult social care
- Understand integrated approaches in health and social care
4
Complaints and comments in adult care
Verified
Key Learning Objectives:
- Understand the management of comments and complaints
- Lead practice in listening and responding to comments and complaints
5
Continuous Development
Verified
Key Learning Objectives:
- Demonstrate commitment to own development
- Demonstrate commitment to self-awareness
- Manage own workload effectively
6
Continuous improvement in adult care settings
Verified
Key Learning Objectives:
- Understand continuous quality improvement in adult social care
- Lead continuous improvement in practice
- Lead a culture that supports innovation and change to improve outcomes for individuals
- Understand how to implement effective change
7
Decision making in adult care
Verified
Key Learning Objectives:
- Understand effective decision making
- Make effective decisions
8
Dementia: syndromes, diagnosis, approaches and impact
Verified
Key Learning Objectives:
- Understand dementia syndromes and progression
- Understand the impact of diagnosis
- Understand person-centred approaches to dementia care
9
Develop and evaluate operational plans for own area of responsibility
Verified
Key Learning Objectives:
- Align the objectives of own area of responsibility with those of the organisation
- Implement operational plans in own area of responsibility
- Monitor and evaluate operational plans in own area of responsibility
10
Develop provision for family support
Verified
Key Learning Objectives:
- Understand the key policies and legislative frameworks that govern the provision of family support
- Understand how to develop provision for family support
- Understand how to implement provision for family support
- Understand how to support others to establish positive relationships with families
11
Digital communication fundamentals in health and social care
Verified
Key Learning Objectives:
- Compose, format, and send professional digital messages
- Manage and organise digital communication effectively
- Support safe, secure, and responsible use of digital communication tools
12
Digital data and spreadsheet management in health and social care
Verified
Key Learning Objectives:
- Create and organise digital data effectively
- Analyse and interpret digital data using spreadsheet tools
- Present and communicate data professionally
- Ensure data integrity and ethical compliance
13
Digital evidence portfolio for continuing professional development
Verified
Key Learning Objectives:
- Understand the principles of digital evidence management
- Use digital systems to collect and record evidence of competence
- Review, share, and evaluate digital evidence securely
- Promote continuous learning and improvement through digital assessment
14
Digital inclusion and accessibility in health and social care
Verified
Key Learning Objectives:
- Understand the principles of digital inclusion and accessibility
- Support digital access and participation for service users and colleagues
- Use assistive and adaptive technologies to enhance inclusion
- Promote an inclusive digital culture in care settings
15
Digital internet use in health and social care
Verified
Key Learning Objectives:
- Set up and maintain secure internet connections
- Use browsers and digital tools to access, search, and retrieve online information
- Share and communicate information safely online
- Apply digital safety, security, and ethical practices when working online
16
Digital presentation and communication for health and social care
Verified
Key Learning Objectives:
- Design and prepare digital presentations for professional use
- Create, edit, and enhance digital presentations using multimedia tools
- Deliver and evaluate digital presentations effectively
17
Digital project management in health and social care
Verified
Key Learning Objectives:
- Plan and define a digital project to meet organisational needs
- Use digital tools to coordinate
- monitor and govern project activities
- Analyse project data and report outcomes using digital systems
18
Digital website and online content development for health and social care
Verified
Key Learning Objectives:
- Plan and design digital content for health and social care websites
- Develop and edit online content using appropriate digital tools
- maintain, and review online content securely and ethically
19
Effective communication
Verified
Key Learning Objectives:
- Know how to use communication skills to achieve positive interactions
- Know how to manage and re
- solve conflict
- Be able to communicate effectively with others
- Develop communication practices that promote positive outcomes
20
Emerging technologies in health and social care
Verified
Key Learning Objectives:
- Understand emerging technologies and their applications
- Understand how IoT and AI technologies can enhance care delivery
- Explore the role of VR and AR in care and workforce development
- Understand the use of automation in health and social care systems
- Understand ethical, governance, and leadership considerations in the use of emerging technologies
- Be able to lead innovation and promote digital inclusion within a care setting
21
Equality, diversity, inclusion and human rights in adult care
Verified
Key Learning Objectives:
- Understand equality, diversity, inclusion, and human rights
- Lead a culture that promotes, values and celebrates equality, diversity, inclusion, and human rights
22
Explore models of disability
Verified
Key Learning Objectives:
- Understand the complexities of models of disability
- Be able to review how models of disability underpin organisational practice
- Develop others’ awareness of models of disability
23
Facilitate change in health and social care settings
Verified
Key Learning Objectives:
- Understand the principles of change management in health and social care settings
- Facilitate a shared understanding of the need to change in health and social care settings
- Develop a change management plan
- Gain support for a proposed change in the health and social care setting
- Implement the approved change management plan
- Evaluate the change management process
24
Facilitate coaching and mentoring of practitioners in health and social care settings
Verified
Key Learning Objectives:
- Understand the benefits of coaching and mentoring practitioners in health and social care settings
- Be able to promote coaching and mentoring of practitioners in health and social care settings
- Identify the coaching and mentoring needs of practitioners in health and social care settings
- Be able to implement coaching and mentoring activities in health and social care settings
- Be able to review the outcomes of coaching and mentoring in health and social care settings
25
Facilitate the development of effective group practice in health and social care settings
Verified
Key Learning Objectives:
- Understand how groups develop and function in health and social care settings
- Create a climate that facilitates effective groups in health and social care settings
- Facilitate a group in health and social care settings
- Enhance learning in health and social care settings
- Monitor and review the work of a group in health and social care settings
26
Governance and regulatory processes in adult care
Verified
Key Learning Objectives:
- Understand legislation and statutory guidance that underpins adult care provision
- Understand internal governance arrangements within own organisation
- Understand systems and requirements for the regulation of adult care services
- Understand the inspection process in adult social care
- Understand the inspection process in own service
27
Handling Information
Verified
Key Learning Objectives:
- Understand effective information management
- Implement systems for effective information management
28
Health and safety in adult care
Verified
Key Learning Objectives:
- Understand health and safety requirements in adult social care
- Lead the implementation of health and safety requirements in adult social care
- Understand effective risk management
- Lead the implementation of policies, procedures and practices to effectively manage risk
29
Health and wellbeing in adult care
Verified
Key Learning Objectives:
- Lead a culture that promotes individuals’ wellbeing and independence in all aspects of day-to-day practice
- Understand the importance of promoting prevention and the individual’s health and wellbeing
- Lead practice in promoting prevention and protecting individual health and wellbeing
30
Implement the positive behavioural support model
Verified
Key Learning Objectives:
- Understand the context of the Positive Behavioural
- Support model
- Understand the term ‘challenging behaviour
- Understand the context in which challenging behaviour occurs
- Be able to contribute to the functional analysis in relation to an individual's challenging behaviour
- Understand the key characteristics of Positive Behavioural
- Be able to implement primary prevention strategies
- Be able to use a person-centred approach to develop plans that promote participation
- Be able to implement secondary prevention strategies
- Be able to implement non-aversive reactive strategies
- Be able to implement Positive Behavioural
- Support Plans
31
Implementing technology in adult social care
Verified
Key Learning Objectives:
- Know how to plan
- assess and select new technology for use within a care setting
- Understand how external relationships influence the delivery and ongoing use of technology
32
Lead active support
Verified
Key Learning Objectives:
- Understand how the active support model translates values into person- centred practical action with individuals
- Use practice leadership to promote positive interaction
- Use practice leadership in supporting others to develop and implement person-centred daily plans to promote participation
- Use practice leadership in supporting others to maintain individuals’ quality of life
33
Lead and manage group living for adults
Verified
Key Learning Objectives:
- Know how to develop the group living environment to promote positive outcomes for individuals
- Facilitate positive outcomes in a group living environment
- Manage a team to support a positive group living environment
34
Lead interactive training
Verified
Key Learning Objectives:
- Understand the theoretical background to person centred interactive training
- Be able to plan person-centred interactive training sessions to enhance whole team performance
- Be able to lead person-centred interactive training sessions in situ
- Be able to provide support to improve the performance of others
35
Lead the management of transitions
Verified
Key Learning Objectives:
- Understand the impact of change and transitions on the well-being of individuals
- Lead and manage provision that supports workers to manage transitions and significant life events
36
Leading change, learning and improvement in adult social care
Verified
Key Learning Objectives:
- Understand the challenges to using new and existing technology within a care setting and how to overcome them
- Understand how to lead a positive digital learning environment and provide opportunities for staff to build their digital skills, confidence and wellbeing
- Understand how to work with and learn from stakeholders about the ways in which technology can support staff learning
- Understand how to drive continuous improvement in the use of technology in the delivery of care
37
Leading person-centred practice
Verified
Key Learning Objectives:
- Understand person-centred, outcomes-based practice
- Understand the value of person-centred practice in partnership working with individuals
- Lead practice to facilitate positive outcomes for individuals through person-centred practice
- Understand the role of relationships in promoting health and wellbeing
- Lead practice in recognising individuals’ relationships
- Understand positive risk-taking in context of supporting individuals
- Lead the implementation of practices, policies and procedures to manage risk and positive risk-taking
38
Leading practice in supporting neurodiverse individuals
Verified
Key Learning Objectives:
- Understand neurodiversity and its implications for practice
- Understand the legal, policy, and ethical frame
- work underpinning neurodiverse support
- Lead positive and inclusive practice in supporting neurodiverse individuals
- Lead communication and interaction strategies for neurodiverse individuals
- Lead strategies to support sensory and environmental needs
39
Leading the vision in adult care
Verified
Key Learning Objectives:
- Understand how to develop a vision for the service
- Lead commitment and implementation of the vision and future direction of the service
40
Leading trauma informed practice
Verified
Key Learning Objectives:
- Define trauma and its effects on adults.2.
- Recognise signs of trauma and risks of re-traumatisation.3.
- Apply trauma-informed communication and care approaches.4.
- Follow legal, ethical and organisational requirements in trauma-related situations.5.
- Reflect on personal practice and maintain your resilience when supporting individuals affected by trauma.6.
- Support the resilience of colleagues affected by trauma informed practice
41
Manage domiciliary care services
Verified
Key Learning Objectives:
- Understand factors influencing the management of domiciliary care services
- Be able to manage domiciliary care services
- Be able to implement systems for working safely in domiciliary care services
- Support practitioners to promote individual’s needs and preferences in domiciliary care services
- Respond to day to day changes and emergencies in domiciliary care services
- Manage human resources required for domiciliary services
42
Manage finance within own area of responsibility in adult care services
Verified
Key Learning Objectives:
- Understand financial management in own work setting
- Plan budget requirements for own area of responsibility
- Be able to manage a budget
- Be able to evaluate financial expenditure within own area of responsibility
43
Manage induction in adult care services
Verified
Key Learning Objectives:
- Understand the purpose of induction for adult care services
- Manage the induction process in adult care services
- Support the implementation of induction processes in adult care services
- Evaluate the induction process in adult care services
- Implement improvements to the induction process in adult care services
44
Manage personal wellbeing
Verified
Key Learning Objectives:
- Understand the meaning of personal wellbeing
- Understand the importance of maintaining and improving personal wellbeing
- Know how to maintain and improve personal wellbeing
- Know how to manage own stress and anxiety
45
Managing housing and accommodation support services
Verified
Key Learning Objectives:
- Understand the strategic landscape of housing and accommodation
- Lead multi-agency approaches to housing access
- Quality assure the housing support process
46
Mental capacity in adult care
Verified
Key Learning Objectives:
- Understand mental capacity and consent
- Understand the use and impact of restrictive practices
47
Partnerships in adult care
Verified
Key Learning Objectives:
- Understand the context of relationships and partnership working
- Be able to lead effective relationships with individuals, carers and families
- Be able to manage working relationships with colleagues in own setting to achieve positive outcomes for individuals
- Work in partnerships with professionals and other agencies
48
Physical disability: inclusion and risk
Verified
Key Learning Objectives:
- Understand physical disability and identity
- Understand the impact of physical disability
- Understand legislation and positive risk
- Understand inclusion
49
Principles of leading support for sexuality and sexual health
Verified
Key Learning Objectives:
- Understand the evolution of human sexuality and rights within marginalised groups
- Lead practice in navigating complex factors influencing sexual expression
- Lead practice in the provision of sexual health and well-being
50
Promote access to healthcare for individuals with learning disabilities
Verified
Key Learning Objectives:
- Understand issues related to access to health care services for individuals with learning disabilities
- Understand the health care needs that may affect individuals with learning disabilities
- Understand good practice in supporting people with a learning disability to access health care services
- Explain how to support others to develop’ implement
- monitor and review plans for health care
- Be able to develop processes to support others to meet the health care needs of individuals with a learning disability
- Be able to promote good practice to others in their support of individuals with learning disabilities accessing health care
51
Promote awareness of sensory loss
Verified
Key Learning Objectives:
- Understand how to raise awareness of sensory loss
- Raise awareness of sensory loss
- Review action to promote awareness of sensory loss
52
Providing independent mental capacity advocacy deprivation of liberty safeguards
Verified
Key Learning Objectives:
- Understand legislation underpinning Deprivation of Liberty Safeguards or the formal provisions of the Mental Health Act
- Provide the statutory Independent Mental Capacity Advocate Deprivation of Liberty Safeguards (IMCA DOLS) service
- Construct an Independent Mental Capacity Advocate Deprivation of Liberty Safeguards (IMCA DOLS) written report that meets statutory requirements
- Be able to challenge Independent Mental Capacity Advocate Deprivation of Liberty Safeguards (IMCA DOLS) decisions
53
Recruitment and selection within adult care services
Verified
Key Learning Objectives:
- Understand the recruitment and selection processes in adult care services
- Contribute to the recruitment process in adult care services
- Participate in the selection process in adult care services
- Review the recruitment and selection processes in adult care services
54
Safeguarding in a digital age
Verified
Key Learning Objectives:
- Understand safeguarding risks in digital environments
- Understand legal, regulatory, and ethical frameworks for digital safeguarding
- Explore strategies to prevent digital exploitation and ab
- Understand leadership and workforce responsibilities in digital safeguarding
- Be able to lead and implement digital safeguarding practices
55
Safeguarding in adult care
Verified
Key Learning Objectives:
- Understand requirements for safeguarding in adult care
- Lead the implementation of practices, policies and procedures to support safeguarding in adult care
56
Supervising others in adult care
Verified
Key Learning Objectives:
- Understand the purpose and practice of professional supervision in adult care settings
- Provide regular professional supervision
57
Support families who are affected by acquired brain injury
Verified
Key Learning Objectives:
- Understand the impact on families who care for an individual who is in a minimally responsive or vegetative state
- Understand the long-term effects of acquired brain injury on family
- Understand legislation that is relevant to carers of an individual effected by acquired brain injury
- Assess the support required by families who hold the primary caring role
- Be able to work in partnership with other professionals and agencies
58
Support individuals at the end of life
Verified
Key Learning Objectives:
- Understand the requirements to protect the rights of individuals at the end of life
- Understand factors affecting end of life care
- Understand advance care planning in relation to end of life care
- Provide support to individuals and others during end of life care
- Understand how to address sensitive issues in relation to end of life care
- Understand the role of organisations and support services in relation to end of life care
- Access support for the individual or key people from the wider team
- Support individuals through the process of dying
- Take action following the death of individuals
- Manage own feelings in relation to the dying or death of individuals
59
Support individuals to access education, training or employment
Verified
Key Learning Objectives:
- Understand the value of engagement in training, education or employment for individuals
- Understand how legislation, guidance and codes of practice supports an individual to access training, education or employment
- Understand the support available to individuals accessing education, training or employment
- Support an individual to identify and access education, training and employment that meets their needs and preferences
- Support individuals to undertake education, training or employment
- Be able to evaluate engagement in education, training or employment
60
Support individuals with multiple conditions or disabilities
Verified
Key Learning Objectives:
- Understand the implications of multiple conditions and/or disabilities for the individual
- Be able to support an individual with multiple conditions and/or disabilities
- Be able to develop others to support the individual with multiple conditions and/or disabilities
- Be able to review service provision in respect of individual with multiple conditions and/or disabilities
61
Support individuals with sensory loss with communication
Verified
Key Learning Objectives:
- Understand language development
- Understand factors that affect the language and communication of an individual with sensory loss
- Understand the complexities of specialist communication systems
- Support the individual with communication
- Support others to make use of specialist communication
62
Support the development of community partnerships
Verified
Key Learning Objectives:
- Understand the role of community partnerships
- Identify where community partnerships could inform and support practice
- Be able to support the setting up of partnerships
- Contribute to the running of community partnerships
- Contribute to the review of community partnerships
63
Support the use of assistive technology
Verified
Key Learning Objectives:
- Understand the contribution that assistive technology can make to the lives of individuals
- Be able to facilitate the use of assistive technology
- Be able to review the provision of assistive technology
64
Sustainability and environmental impact
Verified
Key Learning Objectives:
- Understand the principles of sustainability and environmental impact
- Evaluate environmental strategies for sustainable practice
- Understand governance and ethical leadership for sustainable care provision
- Be able to lead and promote sustainable and ethical practices within a health or care setting
65
Team leadership in adult care
Verified
Key Learning Objectives:
- Provide leadership for a team
66
Team learning and development in adult care
Verified
Key Learning Objectives:
- Understand principles of learning and professional development in adult care
- Lead learning and professional development practices
67
The principles of leadership and management in adult care
Verified
Key Learning Objectives:
- Understand leadership and management including regulatory, policy, legal requirements and management theories and styles
- Understand leadership and management in adult care
68
The use of technology and data in adult social care
Verified
Key Learning Objectives:
- Understand the national context around the use of technology and data in the delivery of care
- Understand how technology and the use of data benefits people and the quality of care they receive
- Understand the role of data protection, safeguarding and ethical practice when using technology in the delivery of care
- Understand the legal requirements and governance of data within your organisation
69
Understand advance care planning
Verified
Key Learning Objectives:
- Understand the principles of advance care planning 2 Understand the process of advance care planning
- Understand the person-centred approach to advance care planning
70
Understand the impact of acquired brain injury on individuals
Verified
Key Learning Objectives:
- Understand Acquired Brain Injury
- Understand the impact on individuals of Acquired Brain Injury
- Understand the specialist communication needs of an individual with Acquired Brain Injury
- Understand the impact that personality changes can have on an individual and those providing support
- Understand the impact of challenging behaviour
71
Undertake a research project within services for health and social care
Verified
Key Learning Objectives:
- Be able to justify a topic for research within services for health and social care
- Understand how the components of research are used
- Conduct a research project within services for health and social care
- Be able to analyse your research findings
72
Work with families, carers and individuals during times of crisis
Verified
Key Learning Objectives:
- Understand current legislation, policy and practice when working with individuals, carers and families in times of crisis
- Develop risk management strategies when working with individuals, carers and families in times of crisis
- Be able to respond during times of crisis
- Be able to review the outcomes of requests for action during times of crisis
Regulatory & Verification Details
- Qualification Number (QN)
- 610/6952/8
- Regulated Status
- Available to learners
- Awarding Body
- IAO
- Qualification Type
- Occupational Qualification
- Operational Start
- Apr 2026