iCQ
Level 1
QN: 601/3220/6
Curriculum Active
iCQ Level 1 Award In Principles for Carrying and Delivering of Goods by Road
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 30 hours.
Qualification Level
Level 1
Awarding Body
iCQ
Syllabus Units
3 Units
Guided Hours
30 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Principles of Customer Service When Carrying and Delivering Goods by Road
Verified
Key Learning Objectives:
- Know how to communicate effectively with customers when carrying and delivering goods by road
- Know the benefits of positive attitude towards customers
- Know how to deal with customer complaints when carrying and delivering goods by road
- Know how different factors can affect customer service provision when carrying and delivering goods by road
2
Principles of Transporting Goods by Road
Verified
Key Learning Objectives:
- Know how to plan routes for carrying and delivering goods by road
- Know the importance of pre journey checks required by a goods vehicle driver
- Know the importance of monitoring the load and the vehicle during transit
- Know post journey checks required by a goods vehicle driver
3
Regulations, Safety and Security Requirements When Carrying and Delivering Goods By Road
Verified
Key Learning Objectives:
- Know key regulations and documentation required for drivers to be able to carry and deliver goods by road
- Know the impact of physical and mental well-being when carrying and delivering goods
- Know how to carry and deliver goods safely by road
- Know how to maintain security when carrying and delivering goods by road
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3220/6
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Jun 2014