iCQ
Level 1
QN: 603/5291/7
Curriculum Active
iCQ Level 1 Award in Principles of Customer Service
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 30 hours.
Qualification Level
Level 1
Awarding Body
iCQ
Syllabus Units
1 Units
Guided Hours
30 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer Service Principles
Verified
Key Learning Objectives:
- Know how to provide customer service
- Understand how to communicate with customers
- Know how to provide good customer service
- Know how to deal with customer queries, problems and complaints
Regulatory & Verification Details
- Qualification Number (QN)
- 603/5291/7
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Nov 2019