iCQ
Level 1
QN: 601/6880/8
Curriculum Active
iCQ Level 1 Award in Retail Skills
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 190 hours.
Qualification Level
Level 1
Awarding Body
iCQ
Syllabus Units
11 Units
Guided Hours
190 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Comply with workplace health and safety requirements in a retail environment
Verified
Key Learning Objectives:
- Know types and causes of accidents and emergencies in a retail environment
- Know how own behaviour contributes to health and safety in a retail environment
- Be able to follow organisational procedures in the event of accidents and emergencies in a retail environment
- Be able to work safely in own role within a retail environment
- Be able to lift and handle goods safely in a retail environment
2
Contribute to monitoring and maintaining ease of shopping in a retail sales area
Verified
Key Learning Objectives:
- Know how the layout and appearance of the sales floor influences sales
- Be able to maintain own area of the sales floor during trading hours
- Be able to report problems that could have a negative effect on the customer experience
3
Keep stock at required levels in a retail environment
Verified
Key Learning Objectives:
- Know the importance of checking stock levels
- Know the importance of rotating stock when putting new stock on display
- Know the risks involved in handling stock
- Be able to check stock levels in a retail environment
- Be able to position stock in a retail environment
4
Keep the non-food retail environment clean and tidy
Verified
Key Learning Objectives:
- Know about health and safety aspects of cleaning and tidying work surfaces in a non-food retail environment
- Know the importance of cleaning with consideration for others in a non-food retail environment
- Know the importance of personal hygiene and tidiness in a non-food retail environment
- Be able to clean and tidy work surfaces in a non-food retail environment
- Be able to maintain own personal hygiene in a non–food retail environment
5
Load orders for despatch from a retail store to customers
Verified
Key Learning Objectives:
- Know why it is important to work safely in the loading area
- Know how own working practices contribute to an efficient delivery service
- Be able to keep loading facilities and equipment in a usable condition
- Be able to ensure that orders are ready for loading
- Be able to load orders into delivery vehicles
6
Maintain food safety while working with food in a retail environment
Verified
Key Learning Objectives:
- Know how own personal hygiene and behaviour contribute to food safety in a retail environment
- Know how to deal with indicators of potential food safety hazards in a retail environment
- Be able to keep self and clothes clean while working with food in a retail environment
- Be able to deal with indicators of potential food safety hazards in a retail environment
7
Move goods and materials manually in a retail environment
Verified
Key Learning Objectives:
- Be able to move goods and materials manually in a retail environment
- Know the importance of rotating stock when putting new stock into storage
- Know what support is available to re
- solve problems with moving goods and materials manually
8
Provide a counter and takeaway service
Verified
Key Learning Objectives:
- Be able to serve customers at the counter
- Know how to serve customers at the counter
- Be able to maintain counter and service areas
- Know how to maintain counter and service areas
9
Recognise and report security risks in a retail environment
Verified
Key Learning Objectives:
- Know why it is important to keep own work area secure
- Know security risks associated with a retail environment
- Be able to report security risks in a retail environment
10
Sort donated goods for resale or recycling in a retail environment
Verified
Key Learning Objectives:
- Know how to sort donated goods safely
- Be able to sort donated goods for selling or recycling
11
Wrap and pack goods for customers in a retail environment
Verified
Key Learning Objectives:
- Know about the types of packaging that can be used in a retail environment
- Know the importance of minimising and disposing of waste in a retail environment
- Be able to package goods for customers in a retail environment
Regulatory & Verification Details
- Qualification Number (QN)
- 601/6880/8
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Aug 2015