iCQ
Level 2
QN: 603/3857/X
Curriculum Active
iCQ Level 2 Award in Conflict Management
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 14 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
1 Units
Guided Hours
14 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Manage conflict in the workplace
Verified
Key Learning Objectives:
- Know how communication can be used to minimise the risk of conflict
- Know what influences human response in conflict situations
- Know how to assess and reduce risks in conflict situations
- Know how to communicate effectively and de-escalate conflict in emotive situations
- Know good practice to follow after conflict situations
Regulatory & Verification Details
- Qualification Number (QN)
- 603/3857/X
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Nov 2018