iCQ
Level 2
QN: 603/6723/4
Curriculum Active
iCQ Level 2 Award in Introduction to Customer Service
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 48 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
2 Units
Guided Hours
48 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Communicate verbally with customers
Verified
Key Learning Objectives:
- Understand how to communicate verbally with customers
- Be able to use customer service language to communicate with customers
2
Principles of customer service
Verified
Key Learning Objectives:
- Understand customer service
- Understand how legal and ethical requirements relate to customer service
- Understand how to deliver effective customer service
- Understand the management of customer service information
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6723/4
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Oct 2020