iCQ
Level 2
QN: 601/2617/6
Curriculum Active
iCQ Level 2 Award in Understanding Customer Service in the Retail Sector
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 22 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
1 Units
Guided Hours
22 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the effect of customer service on retail business
- Understand how retail businesses find out about customers’ needs and preferences
- Understand the importance to a retail business of customer service standards, policies and procedures
- Understand how customer complaints and problems are resolved in a retail business
Regulatory & Verification Details
- Qualification Number (QN)
- 601/2617/6
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Mar 2014