iCQ
Level 2
QN: 600/3423/3
Curriculum Active
iCQ Level 2 Certificate in Customer Service (RQF)
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 115 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
2 Units
Guided Hours
115 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Delivery of effective customer service
Verified
Key Learning Objectives:
- 1 Describe the principles of customer service, 2 Understand how customer needs and expectations are formed, 3 Understand principles of responding to customers’ problems or complaints, 4 Identify the interpersonal and team working skills required in the customer service environment, 5 Identify the legislation which supports the customer service process
2
Supporting the customer service environment
Verified
Key Learning Objectives:
- Apply the practical skills required to deliver effective customer service
- Demonstrate how to meet customer needs and expectations
- Communicate effectively with customers
- Apply customer service improvements and develop self
Regulatory & Verification Details
- Qualification Number (QN)
- 600/3423/3
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Oct 2011