iCQ
Level 2
QN: 600/4152/3
Curriculum Active
iCQ Level 2 Certificate in Hospitality and Catering Principles (Housekeeping)
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 170 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
13 Units
Guided Hours
170 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Chemicals and Equipment used for Cleaning in the Hospitality Industry
Verified
Key Learning Objectives:
- Know how to safely use different cleaning chemicals
- Know how to safely use different types of cleaning equipment
2
Cleaning and Servicing of Hospitality Areas
Verified
Key Learning Objectives:
- Know the general cleaning procedures
- Know how to clean and service toilet and bathroom areas
- Know how to clean and service furnished areas
3
Effective Teamwork
Verified
Key Learning Objectives:
- Know how to organise their own work
- Know how to support the work of a team
- Know how to contribute to their own learning and development
4
Giving Customers a Positive Impression
Verified
Key Learning Objectives:
- Know how to establish positive relationships with customers
- Understand why organisations have standards and procedures
- Know how to communicate information to customers
5
Maintain Housekeeping Supplies
Verified
Key Learning Objectives:
- Understand the health and safety considerations required when handling housekeeping supplies
- Understand the importance of checking housekeeping supplies when delivered to hospitality premises
- Understand the importance of procedures used during the storing and issuing of housekeeping supplies
6
Principles of Carrying Out Periodic Room Servicing and Deep Cleaning
Verified
Key Learning Objectives:
- Know how to undertake periodic room servicing
- Know how to undertake periodic deep cleaning
- Know how to undertake periodic servicing and deep cleaning of bathrooms and toilets
7
Principles of Cleaning and Protecting Floors, Carpets and Soft Furnishings
Verified
Key Learning Objectives:
- Know how to prepare to clean and protect floors, carpets and soft furnishings
- Know how to maintain soft floors and furnishings
8
Principles of Cleaning Windows From the Inside
Verified
Key Learning Objectives:
- Know how to prepare to clean windows from inside
- Know how to clean the inside surface of windows
9
Principles of Collecting Linen and Making Beds
Verified
Key Learning Objectives:
- Know how to collect clean linen and bed coverings
- Know how to strip and make beds
10
Principles of Customer Service in Hospitality Leisure Travel and Tourism
Verified
Key Learning Objectives:
- Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries
- Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries
- Understand the importance of customers’ needs and expectations in the hospitality, leisure, travel and tourism industries
11
Principles of Maintaining Customer Service Through Effective Handover
Verified
Key Learning Objectives:
- Know about responsibilities in a customer service team
- Know how to follow up customer service actions
- Know how to maintain customer service through effective handover
12
Provide a Linen Service
Verified
Key Learning Objectives:
- Understand the role of the linen service in hospitality operations
- Understand the importance of checking linen when delivered to hospitality premises
- Understand the importance of procedures used during the storing and issuing of linen
13
Safe, Hygienic and Secure Working Environments in Hospitality
Verified
Key Learning Objectives:
- Know their personal responsibilities under the Health and Safety at Work Act, 2
- Know why it is important to work in a safe and hygienic way, 3
- Know about hazards and safety in the workplace
Regulatory & Verification Details
- Qualification Number (QN)
- 600/4152/3
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Dec 2011