iCQ
Level 2
QN: 600/3451/8
Curriculum Active
iCQ Level 2 Certificate in Principles of Business and Administration (RQF)
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 276 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
12 Units
Guided Hours
276 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building Working Relationships with Customers
Verified
Key Learning Objectives:
- Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole
- Understand why organisations normally have protocols for dealing with customers
- Interact positively with customers in line with given protocols
2
Principles of budgets in a business environment
Verified
Key Learning Objectives:
- Understand the purpose of budgets in a business environment
- Understand how to develop budgets
- Understand how to manage budgets
3
Principles of contributing to innovation and change
Verified
Key Learning Objectives:
- Understand the purpose of innovation in a business environment
- Understand how to contribute to innovation
- Understand the reasons for and implications of change in a business environment
- Understand the process of change in a business environment
4
Principles of maintaining stationery stock
Verified
Key Learning Objectives:
- Understand why stationery stock needs to be available
- Understand how to maintain stationery stock levels
5
Principles of managing information and producing documents
Verified
Key Learning Objectives:
- Understand the purpose of information technology in a business environment
- Understand how to manage electronic and paper based information
- Understand the purpose of producing documents that are fit-for-purpose
- Know the procedures to be followed when producing documents
6
Principles of personal responsibilities and working in a business environment
Verified
Key Learning Objectives:
- Know the employment rights and responsibilities of the employee and employer
- Understand the purpose of health, safety and security procedures in a business environment
- Understand how to communicate effectively with others
- Understand how to work with and support colleagues
- Know how to plan own work and be accountable to others
- Understand the purpose of improving own performance in a business environment and how to do so
- Understand the types of problems that may occur in a business environment and how to deal with them
7
Principles of project management
Verified
Key Learning Objectives:
- Know the difference between routine work and taking part in a project
- Understand how to prepare for and plan a project
- Understand how to monitor a project
- Understand the purpose of evaluating a project and ways of doing so
8
Principles of providing administrative services
Verified
Key Learning Objectives:
- Understand how to make and receive telephone calls
- Understand how to handle mail
- Understand how to use different types of office equipment
- Understand how to keep waste to a minimum in a business environment
- Know how to make arrangements for meetings
- Understand procedures for organising travel and accommodation arrangements
- Understand diary management procedures
- Understand the purpose of delivering effective customer service and how to do so
- Understand the purpose of reception services and how to follow reception procedures
9
Principles of supporting business events
Verified
Key Learning Objectives:
- Understand how to support the organisation of a business event
- Understand the purpose of displaying professional and helpful behaviour whilst supporting a business event and how to do so
- Understand how to deal with problems encountered when supporting a business event
10
Principles of supporting change in a business environment
Verified
Key Learning Objectives:
- Understand why change happens in a business environment
- Understand the purpose of supporting change in a business environment
- Understand how to respond to change in a business environment
11
Principles of working in the Public Sector
Verified
Key Learning Objectives:
- Know the features of the public sector
- Understand how the public sector is structured
- Understand the role of the public sector in providing services and how individual roles contribute to service provision
- Understand finances in the public sector
- Understand how public sector organisations work together and with other organisations
- Understand how performance is monitored and measured in the public sector and the purpose of doing so
Regulatory & Verification Details
- Qualification Number (QN)
- 600/3451/8
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Oct 2011