iCQ
Level 2
QN: 601/6623/X
Curriculum Active
iCQ Level 2 Certificate in Principles of Sales
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 270 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
13 Units
Guided Hours
270 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Competitor analysis in the sales environment
Verified
Key Learning Objectives:
- Understand the use of sales-related information
- Understand the collection and storage requirements of sales-related information
- Understand the use of tools and methods for analysing quantitative and qualitative sales-related information
- Understand how the results of competitor analysis are used
2
Customer service in sales
Verified
Key Learning Objectives:
- Understand how to build long term relationships with customers
- Understand approaches to managing customer accounts
- Understand the importance of customer loyalty
- Understand the importance of the brand and organisational reputation
- Understand how to meet the customers’ after sales service needs
3
Principles of online selling
Verified
Key Learning Objectives:
- Understand how to plan online selling
- Understand implementation issues in online selling
- Understand evaluation processes for online selling
4
Principles of personal responsibilities and working in a business environment
Verified
Key Learning Objectives:
- Know the employment rights and responsibilities of the employee and employer
- Understand the purpose of health, safety and security procedures in a business environment
- Understand how to communicate effectively with others
- Understand how to work with and support colleagues
- Know how to plan own work and be accountable to others
- Understand the purpose of improving own performance in a business environment and how to do so
- Understand the types of problems that may occur in a business environment and how to deal with them
5
Principles of presentations and demonstrations in sales
Verified
Key Learning Objectives:
- Understand how to prepare for a sales presentation or demonstration
- Understand how to deliver a sales presentation or demonstration
- Understand the role of evaluating sales presentations/demonstrations
6
Principles of selling at trade fairs and exhibitions
Verified
Key Learning Objectives:
- Understand the basis for deciding whether to participate in trade fairs and exhibitions
- Understand how to prepare for trade fairs and exhibitions
- Understand techniques for selling at trade fairs and exhibitions
7
Understanding business awareness in sales
Verified
Key Learning Objectives:
- Understand business issues in the sales environment
- Understand the importance of business news in the sales environment
- Understand the use of networking in sales
8
Understanding customers’ creditworthiness for sales purposes
Verified
Key Learning Objectives:
- Understand the process of assessing customers’ creditworthiness
- Understand how customers’ ongoing credit status is monitored
9
Understanding legal, regulatory and ethical requirements in sales or marketing
Verified
Key Learning Objectives:
- Understand an organisation’s procedures for dealing with legal, regulatory and ethical requirements relating to sales or marketing
- Understand the legal, regulatory and ethical limits of the sales or marketing role
10
Understanding sales targets
Verified
Key Learning Objectives:
- Understand how sales targets are calculated
- Understand the use of sales targets
- Understand how to collect sales-related data
- Understand how to evaluate sales performance
11
Understanding sales techniques and processes
Verified
Key Learning Objectives:
- Understand the sales cycle
- Understand the buyer decision-making process
- Understand how to generate and qualify sales leads
- Understand how to sell by inbound telephone call
- Understand how to sell by outbound telephone call
- Understand the principles of selling face to face
- Understand how to close a sale
- Understand how to process sales orders
12
Understanding the relationship between sales and marketing
Verified
Key Learning Objectives:
- Understand the impact of different organisational structures on sales and marketing functions
- Understand the interface between sales and marketing functions
- Understand the impact of sales and marketing on product development processes
13
Understanding the sales environment
Verified
Key Learning Objectives:
- Understand the sales market
- Understand different types of business focus in sales and marketing
- Know how to manage time in the sales environment
- Understand the use of IT in sales
- Understand how to communicate information in a sales environment
Regulatory & Verification Details
- Qualification Number (QN)
- 601/6623/X
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Aug 2015