iCQ
Level 2
QN: 600/3204/2
Curriculum Active
iCQ Level 2 Certificate In Retail Knowledge
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 734 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
34 Units
Guided Hours
734 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
The principles of food safety for retail
Verified
Key Learning Objectives:
- Understand how individuals can take personal responsibility for food safety
- Understand the importance of keeping him/herself clean and hygienic
- Understand how to keep the working area clean and hygienic.
- Understand the importance of keeping products safe.
2
Underage sales prevention for retail and licensed premises
Verified
Key Learning Objectives:
- Know current legislation relating to the sale and purchase of age-restricted products
- Know how to prevent unlawful sales of age-restricted products
3
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the effect of customer service on retail business
- Understand how retail businesses ensure customer service standards are met
- Understand how customer complaints are resolved in a retail business
- Understand how customer service is monitored in a retail business
4
Understanding fashion retail personal shopping and styling
Verified
Key Learning Objectives:
- Understand the role of personal shopping within fashion retail
- Understand how clothing and accessories are chosen to suit different body shapes
- Understand styling principles used to style different customers and their needs
5
Understanding fashion trends and forecasting
Verified
Key Learning Objectives:
- Know the ways in which fashion trends are analysed, predicted and developed
- Understand contemporary influences on fashion trends
- Know how to present a forecast in fashion trends
6
Understanding how a retail business maintains health and safety on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business
- Know what actions to take in an emergency
- Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business
- Understand safe handling, storage and disposal
- Understand safe working practices
7
Understanding how individuals and teams contribute to the effectiveness of a retail business
Verified
Key Learning Objectives:
- Know the employment rights and responsibilities of an employee and the employer
- Understand the importance and characteristics of effective team work in retail business
- Understand the impact of effective communication skills when working in a retail team
- Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations
- Understand how to improve personal performance
- Understand how personal performance contributes to business success
8
Understanding how retailers operate home delivery services for newspapers and magazines
Verified
Key Learning Objectives:
- Understand the legal and regulatory requirements relating to the home delivery of newspapers and magazines
- Know how retailers manage home delivery accounts for newspapers and magazines
- Understand how retailers maintain customer service standards in relation to the home delivery of newspapers and magazines
- Understand invoicing processes in relation to the home delivery of newspapers and magazines
9
Understanding how retailers sell National Lottery products and services
Verified
Key Learning Objectives:
- Know the National Lottery products offered by retailers
- Know how to use a National Lottery service terminal in a retail store
- Understand the role of the operator of the National Lottery
- Understand the legal requirements that affect the sale of National Lottery products
10
Understanding how stocks of newspapers and magazines are controlled in retail outlets
Verified
Key Learning Objectives:
- Know the factors to consider when ordering and receiving newspapers and magazines
- Understand the principles for displaying newspapers and magazines
- Understand the stock control process for newspapers and magazines
11
Understanding how the effectiveness of store operations can be improved
Verified
Key Learning Objectives:
- Understand the process of improving store operations
- Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
- Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations
12
Understanding how the smooth operation of a payment point is maintained
Verified
Key Learning Objectives:
- Know how a payment point is made ready for trading
- Know how to deal with queries raised at the payment point
- Understand the routine monitoring of a payment point
- Know what actions should be taken at the payment point when abnormal operating conditions apply
- Understand how the accuracy of till operation is monitored
- Know how to implement end-of-shift procedures at a payment point
13
Understanding retail consumer law
Verified
Key Learning Objectives:
- Understand how consumer legislation protects the rights of customers
- Know the main provisions for the protection of consumers from unfair trading practices
- Know the main provisions of consumer credit legislation in relation to retail
- Know the main provisions of data protection legislation in relation to retail
- Know the main provisions of the law relating to the sale of licensed and age-restricted products
- Understand the consequences for businesses and employees of contravening retail law
14
Understanding security and loss prevention in a retail business
Verified
Key Learning Objectives:
- Know the range of security risks faced by a retail business
- Understand the effect which crime has on a retail business and its staff
- Know what actions can be taken to prevent crime in a retail business
- Know how security incidents should be dealt with
15
Understanding the control, receipt and storage of stock in a retail business
Verified
Key Learning Objectives:
- Understand the importance of having the right stock levels
- Understand how goods are received on the premises of a retail business
- Understand how stock should be stored to prevent damage or loss
16
Understanding the development of personal and team effectiveness in a retail business
Verified
Key Learning Objectives:
- Understand the recruitment process
- Understand how individuals and teams are developed within a retail business
- Understand effective communication within retail teams in retail business
- Understand how conflict is resolved within teams in retail business
- Understand the link between improved personal performance and improved business performance
- Understand how to review the personal performance of retail team members
- Understand the general principles of employment law
17
Understanding the evolution of beauty retailing
Verified
Key Learning Objectives:
- Understand how beauty retailing contributes to the success of the retail sector
- Understand the significance of recent changes in beauty retailing
18
Understanding the fashion retail market
Verified
Key Learning Objectives:
- Understand the development of fashion retailing
- Understand the different store formats offered by fashion retailers
- Understand how current social and economic factors affect fashion retailers
- Understand multi-channel retailing
19
Understanding the features of different types of alcoholic beverages sold in retail outlets
Verified
Key Learning Objectives:
- Know the features of packaged beer, cider and perry products
- Know the features of packaged wine products
- Know the features of packaged spirits, vermouths and liqueurs
- Understand the legislation relating to the sale of alcoholic beverages
20
Understanding the handling of customer payments in a retail business
Verified
Key Learning Objectives:
- Know the methods of payment accepted from retail customers
- Understand the risks involved in handling payments
- Understand the cashier’s responsibility for providing service at the payment point
- Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
21
Understanding the management of risks to health and safety on the premises of a retail business
Verified
Key Learning Objectives:
- Understand the health and safety responsibilities of employees and employers
- Understand the management of potential risks to health and safety on the premises of a retail business
- Understand the management of emergency procedures on the premises of a retail business
- Understand the management of accidents in the retail environment
22
Understanding the management of stock in a retail business
Verified
Key Learning Objectives:
- Understand how the receipt and storage of stock is managed
- Understand the principles of auditing stock levels
- Understand the legal requirements relating to stock management
23
Understanding the retail sale of beauty products
Verified
Key Learning Objectives:
- Understand the differences between the mass and luxury retail beauty markets
- Understand the importance of branding in the retail beauty market
- Understand how promotional campaigns contribute to the sale of beauty products
24
Understanding the retail sale of cosmetics
Verified
Key Learning Objectives:
- Understand customers’ requirements for cosmetics for different purposes and occasions
- Understand the factors to take into account when deciding whether to apply cosmetics to a customer
- Understand the importance of product knowledge to the beauty consultant’s role
- Know the techniques used to demonstrate cosmetics
25
Understanding the retail sale of nail care products
Verified
Key Learning Objectives:
- Understand the characteristics of nail structures and disorders
- Understand corrective products and treatments for nails, cuticles and the skin of the hands
- Understand how to use product knowledge to select the right products
- Understand how to prepare and conduct a nail care treatment
- Understand how to promote a range of aftercare treatments and products to the customer
26
Understanding the retail sale of perfumery products
Verified
Key Learning Objectives:
- Understand the composition and historical development of perfumes
- Understand what types of perfumery products are available
- Understand how to help customers to choose perfumery products
27
Understanding the retail sale of skin care products
Verified
Key Learning Objectives:
- Understand the basic composition and structure of the skin
- Understand skin care products and the selection of products to suit the customer’s skin type
- Understand how to help customers to choose skin care products
28
Understanding the retail selling process
Verified
Key Learning Objectives:
- Understand the five steps of the selling model
- Understand how questions are used to identify customers’ needs
- Understand the benefits and uses of product knowledge
- Understand how sales are closed
29
Understanding the storage, monitoring and replenishment of chilled food items in a retail outlet
Verified
Key Learning Objectives:
- Understand the storage of chilled food items
- Understand how stock levels of chilled food items are monitored and maintained
- Understand how the quality of chilled food items is monitored
30
Understanding the storage, monitoring and replenishment of fresh produce in a retail outlet
Verified
Key Learning Objectives:
- Understand the storage requirements of fresh produce
- Understand how stock levels of fresh produce are monitored and maintained
- Understand how the quality of fresh produce is monitored
31
Understanding visual merchandising for retail business
Verified
Key Learning Objectives:
- Understand the importance window displays have in translating the retailer’s identity to the customer
- Understand how events and props are used to promote merchandise in a retail environment
- Understand how to plan and install window and store displays
- Understand how floor layouts and product adjacencies maximise sales
- Understand the importance of product preparation and handling
Regulatory & Verification Details
- Qualification Number (QN)
- 600/3204/2
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2011