iCQ
Level 2
QN: 603/3182/3
Curriculum Active
iCQ Level 2 Certificate in Team Leading
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 544 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
28 Units
Guided Hours
544 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Chair and lead meetings
Verified
Key Learning Objectives:
- Be able to prepare to lead meetings
- Be able to chair and lead meetings
- Be able to deal with post-meeting matters
2
Collaborate with other departments
Verified
Key Learning Objectives:
- Understand how to collaborate with other departments
- Be able to identify opportunities for collaboration with other departments
- Be able to collaborate with other departments
3
Communicate work-related information
Verified
Key Learning Objectives:
- Understand the principles and techniques of work-related communication
- Be able to communicate work-related information verbally
- Be able to communicate work-related information in writing
4
Contribute to meetings in a business environment
Verified
Key Learning Objectives:
- Be able to prepare for meetings
- Be able to participate in meetings
- Be able to carry out post-meeting activities
5
Deliver a presentation
Verified
Key Learning Objectives:
- Understand the principles underpinning the delivery of presentations
- Be able to prepare to deliver a presentation
- Be able to deliver a presentation
6
Deliver customer service
Verified
Key Learning Objectives:
- Understand customer service delivery
- Understand the relationship between customer service and a brand
- Be able to prepare to deal with customers
- Be able to provide customer service
- Be able to support improvements to customer service delivery
7
Develop a presentation
Verified
Key Learning Objectives:
- Understand how to develop a presentation
- Be able to develop a presentation
8
Develop working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the principles of effective team working
- Be able to maintain effective working relationships with colleagues
- Be able to collaborate with colleagues to re
- solve problems
9
Employee rights and responsibilities
Verified
Key Learning Objectives:
- Understand the role of organisations and industries
- Understand employers’ expectations and employees’ rights and obligations
10
Encourage innovation
Verified
Key Learning Objectives:
- Be able to identify opportunities for innovation
- Be able to generate and test ideas for innovation and improvement
- Be able to implement innovative ideas and improvements
11
Handle mail
Verified
Key Learning Objectives:
- Understand how to deal with mail
- Be able to deal with incoming mail
- Be able to deal with outgoing mail
12
Health and Safety Procedures in the Workplace
Verified
Key Learning Objectives:
- Know health and safety procedures in the workplace.
- Be able to carry out tasks with regard to health and safety in the workplace.
13
Lead and manage a team
Verified
Key Learning Objectives:
- Be able to engage and support team members
- Be able to manage team performance
- Be able to deal with problems within a team
14
Manage conflict within a team
Verified
Key Learning Objectives:
- Understand the principles of conflict management
- Be able to reduce the potential for conflict within a team
- Be able to deal with conflict within a team
15
Manage individuals’ performance
Verified
Key Learning Objectives:
- Understand the management of underperformance in the workplace
- Be able to manage individuals' performance in the workplace
16
Manage personal performance and development
Verified
Key Learning Objectives:
- Be able to manage personal performance
- Be able to manage their own time and workload
- Be able to identify their own development needs
- Be able to fulfil a personal development plan
17
Manage team performance
Verified
Key Learning Objectives:
- Understand the management of team performance
- Be able to allocate and assure the quality of work
- Be able to manage communications within a team
18
Negotiate in a business environment
Verified
Key Learning Objectives:
- Understand the principles underpinning negotiation
- Be able to prepare for business negotiations
- Be able to carry out business negotiations
19
Participate in a project
Verified
Key Learning Objectives:
- Understand how to manage a project
- Be able to support the delivery of a project
20
Principles of equality and diversity in the workplace
Verified
Key Learning Objectives:
- Understand the implications of equality legislation
- Understand organisational standards and expectations for equality and diversity and context in the workplace
21
Principles of team leading
Verified
Key Learning Objectives:
- Understand leadership styles in organisations
- Understand team dynamics
- Understand techniques used to manage the work of teams
- Understand the impact of change management within a team
- Understand team motivation
22
Procure products and/or services
Verified
Key Learning Objectives:
- Be able to identify procurement requirements
- Be able to select suppliers
- Be able to buy products and/or services
23
Promote equality, diversity and inclusion in the workplace
Verified
Key Learning Objectives:
- Understand the organisational aspects of equality, diversity and inclusion in the workplace
- Understand the personal aspects of equality, diversity and inclusion in the workplace
- Be able to support equality, diversity and inclusion in the workplace
24
Resolve customer service problems
Verified
Key Learning Objectives:
- Understand the resolution of customer service problems
- Be able to re
- solve customer service problems
- Be able to manage unresolved customer service problems
25
Resolve customers’ complaints
Verified
Key Learning Objectives:
- Understand the monitoring and resolution of customers’ complaints
- Be able to deal with customers’ complaints
26
Store and retrieve information
Verified
Key Learning Objectives:
- Understand information storage and retrieval
- Be able to gather and store information
- Be able to retrieve information
27
Understand business
Verified
Key Learning Objectives:
- Understand organisational structures
- Understand the business environment
- Understand the principles of business planning and finance within an organisation
- Understand business reporting within an organisation
- Understand the principles of management responsibilities and accountabilities within an organisation
28
Understand customers
Verified
Key Learning Objectives:
- Understand different types of customers
- Understand the value of customers and their loyalty
Regulatory & Verification Details
- Qualification Number (QN)
- 603/3182/3
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Apr 2018