iCQ
Level 2
QN: 610/3691/2
Curriculum Active
iCQ Level 2 Diploma in Travel Services
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 1117 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
30 Units
Guided Hours
1117 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Arrange non multi-sector air travel
Verified
Key Learning Objectives:
- Understand the principles of air travel
- Understand the principles of dealing with customers
- Be able to administer customers air travel bookings
- Be able to complete booking documentation
- Know non multi-sector air travel information
2
Arrange Travel Itineraries
Verified
Key Learning Objectives:
- Understand the factors involved in creating tailor-made travel itineraries to suit customers requirements
- Be able to identify suitable travel-related components to meet customers’ requirements
- Know how to identify suitable travel-related components to meet customers’ requirements
- Be able to combine components to create itineraries that meet customers’ specific wants, needs and preferences.
3
Assist Customers Prior To and After Travelling
Verified
Key Learning Objectives:
- Understand the principles of assisting customers
- Be able to re
- solve customers’ queries about their bookings
- Be able to identify and make changes to bookings
- Be able to advise customers on how to make travel-related claims and complaints
- Know how to assist customers prior to and after travelling
4
Assist with travel and tourism problems and emergencies
Verified
Key Learning Objectives:
- Understand the importance of assessing problems and emergencies
- Be able to assist the resolution of a customer’s problem
- Know procedures for gathering, recording and reporting information about problems and emergencies
- Be able to assist the local implementation of emergency procedures
- Understand the actions to take in the event of problems and emergencies
- Know how to communicate effectively with customers in problem and emergency situations
5
Collect and analyse customer feedback
Verified
Key Learning Objectives:
- Understand the principles and uses of customer feedback in travel and tourism
- Be able to obtain customer feedback efficiently
- Be able to analyse and report on customer feedback data
- Know how to obtain and analyse customer feedback
6
Collect and maintain tourism information and data
Verified
Key Learning Objectives:
- Understand the principles of maintaining tourism information and data
- Be able to collect and evaluate tourism information and data
- Understand how to research and collect tourism-related data and information
- Be able to maintain tourism information systems and data
- Know how to maintain tourism information and data
7
Communicate and advise customers of information which impacts their travel arrangements
Verified
Key Learning Objectives:
- Know how to monitor information which impacts on travel
- Know how to advise customers of information that impacts travel
- Monitor internal information which impacts travel
- Advise customers of information that impacts travel
8
Complete Foreign Exchange Transactions
Verified
Key Learning Objectives:
- Understand the principles of foreign exchange services
- Understand currency exchange operations
- Be able to maintain foreign exchange supplies to meet customer demands
- Know how to maintain stocks of foreign exchange supplies
- Understand the regulations and organisational procedures governing foreign exchange transactions
- Be able to sell and buy exchange products to and from customers
- Know how to conduct foreign exchange transactions
- Be able to remit foreign exchange to suppliers
- Know how to remit foreign currency to suppliers
9
Contribute to the organisation and implementation of travel and tourism promotional activities
Verified
Key Learning Objectives:
- Know how to organise promotional activities
- Know how to implement promotional activities
- Plan promotional activities
- Implement promotional activities
10
Develop and maintain relationships with face-to-face customers
Verified
Key Learning Objectives:
- Know how to develop and maintain relationships with customers
- Be able to develop and maintain relationships with customers
11
Develop and maintain relationships with remote customers
Verified
Key Learning Objectives:
- Know how to develop and maintain relationships with customers
- Be able to develop and maintain relationships with customers
12
Develop and maintain your effectiveness at work in a Travel and Tourism environment
Verified
Key Learning Objectives:
- Understand own role and responsibilities
- Be able to improve personal performance at work
- Know how to improve personal performance at work
- Be able to work effectively as part of a team
- Know how to work effectively as part of a team
13
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector
Verified
Key Learning Objectives:
- Know employer and employee rights, responsibilities and own organisational procedures
- know factors that affect own organisation and occupation
14
Ensure responsibility for actions to reduce risks to health, safety, and security
Verified
Key Learning Objectives:
- Be able to identify the hazards and evaluate the risks in the workplace
- Be able to reduce the risks to health and safety in the workplace
- Know how to reduce risks to health and safety in the workplace
- Be able to reduce the risks to security in the workplace
- Know how to reduce risks to security in the workplace.
15
Establish customers’ interest in sustainable travel and tourism options
Verified
Key Learning Objectives:
- Understand sustainability for the travel and tourism sector
- Know how to establish customer interest in sustainable products
- Establish customer interest in sustainable options
16
Generate increased travel and tourism sales
Verified
Key Learning Objectives:
- Understand how to increase sales
- Generate increased sales
17
Give customers a positive impression of yourself and your organisation.
Verified
Key Learning Objectives:
- establish rapport with customers
- respond appropriately to customers
- communicate information to customers
- understand how to give customers a positive impression of themselves and the organisation
18
Help Customers to Choose and Book Travel Services
Verified
Key Learning Objectives:
- Understand the principles of helping customers choose and book travel services
- Be able to process post-booking documentation
- Be able to receive
- prepare and issue travel documentation
- Know how to receive
- Be able to help customers select travel services to meet their needs
- Know about world-wide travel destinations
- Know about travel services
- Be able to capture and process customer information
- Know how to capture and process customer information
- Be able to complete travel services bookings
- Know how to complete travel services bookings
- Understand the importance of accuracy and security in making travel bookings for customers
19
Identify and provide travel and tourism related information and advice
Verified
Key Learning Objectives:
- Understand the principles of providing travel and tourism-related information and advice
- Be able to identify customers information and advice needs
- Know how to identify customer information and advice needs
- Be able to source relevant travel and tourism related information and advice
- Know how to source reliable travel and tourism related information
- Be able to provide relevant travel and tourism related information and advice to customers
- Know how to provide travel and tourism related information and advice to customers
20
Operate in a sustainable manner
Verified
Key Learning Objectives:
- Understand how to operate sustainably
- Operate sustainably
21
Planning and Delivering Guided Tours
Verified
Key Learning Objectives:
- Be able to plan guided tours
- Be able to conduct guided tours
- Be able to evaluate guided tours
22
Process travel and tourism services payments
Verified
Key Learning Objectives:
- Understand the principles of processing travel and tourism payments
- Be able to receive payments
- Be able to issue receipts and store payments
- Know how to receive payments
- Know how to issue receipts and store payments
23
Process travel services bookings
Verified
Key Learning Objectives:
- Understand the principles to process travel services bookings
- Be able to complete booking administration
- Understand the booking administration process
- Be able to process and issue documentation and additional services
- Know how to process and issue documentation and additional services
24
Research travel and destination information
Verified
Key Learning Objectives:
- Understand the principles of selling multi-sector air travel
- Be able to research travel destination and product information
- Know how to research travel destination and product information
25
Resolve customer service problems
Verified
Key Learning Objectives:
- spot customer service problems, pick the best solution to re
- solve customer service problems, take action to re
- solve customer service problems
- know how to re
26
Sell tourism related products and services
Verified
Key Learning Objectives:
- Know how to sell tourism related products and services
- Be able to identify customer requirements
- Be able to promote the features and benefits of tourism products and services
- Be able to close the sale
- Know tourism-related products and services
- Know how to close the sale
27
Sell travel related products and services
Verified
Key Learning Objectives:
- Know how to sell travel related products and services
- Be able to identify customer requirements
- Be able to promote the features and benefits of travel products and services
- Be able to close the sale
- Know travel related products and services
- Know how to close the sale
28
Set Up and Maintain Promotional Displays
Verified
Key Learning Objectives:
- Understand the principles of promotional materials
- Be able to make preparations for promotions
- Be able to set up
- maintain and remove promotional materials
- Know how to set up and maintain promotional displays
29
Travel Planning
Verified
Key Learning Objectives:
- Understand the travel planning process
- Be able to use sources of travel planning information
- Be able to produce travel plans that meet customer requirements
- Be able to provide additional information on travel and tourism arrangements
30
Use social media to communicate with customers in travel and tourism
Verified
Key Learning Objectives:
- Know your organisations approach to the use of social media
- Know how to use social media to support an organisation
- Be able to communicate with customers using social media
Regulatory & Verification Details
- Qualification Number (QN)
- 610/3691/2
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Jan 2024