iCQ
Level 2
QN: 600/4412/3
Curriculum Active
iCQ Level 2 NVQ Diploma in Housekeeping
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 394 hours.
Qualification Level
Level 2
Awarding Body
iCQ
Syllabus Units
15 Units
Guided Hours
394 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Carry Out Periodic Room Servicing and Deep Cleaning
Verified
Key Learning Objectives:
- 0 Be able to carry out periodic room servicing, 0 Understand how to carry out periodic room servicing, 0 Be able to carry out periodic deep cleaning, 0 Understand how to carry out periodic deep cleaning
2
Clean and maintain soft floors and furnishings
Verified
Key Learning Objectives:
- Understand how to prepare to clean soft floors and furnishings
- understand how to maintain soft floors and furnishings
- be able to prepare to maintain soft floors and furnishings
- be able to maintain soft floors and furnishings
3
Clean Windows from the Inside
Verified
Key Learning Objectives:
- 0 Be able to prepare to clean windows from inside, 0 Know how to prepare to clean windows from inside, 0 Be able to clean the inside surface of windows, 0 Know how to clean the inside surface of windows
4
Clean, maintain and protect semi-hard and hard floors
Verified
Key Learning Objectives:
- understand how to prepare to clean semi-hard and hard floors
- understand how to clean semi-hard and hard floors
- understand how to treat semi-hard and hard floors
- understand how to protect hard floors
- be able to prepare to clean semi-hard and hard floors
- be able to clean semi-hard and hard floors
- be able to protect hard floors
5
Cleaning and Servicing a Range of Housekeeping Areas
Verified
Key Learning Objectives:
- 0 Be able to clean and service toilet and bathroom areas, 0 Understand how to clean and service toilet and bathroom areas, 0 Be able to clean and service furnished areas, 0 Understand how to clean and service furnished areas, 0 Be able to dispose of waste, 0 Know how to dispose of waste
6
Collect Linen and Make Beds
Verified
Key Learning Objectives:
- 0 Be able to collect clean linen and bed coverings, 0 Understand how to collect clean linen and bed coverings, 0 Be able to strip and make beds, 0 Know how to strip and make beds
7
Deal with customers across a language divide
Verified
Key Learning Objectives:
- prepare to deal with customers with a different first language, deal with customers who speak a different first language from their own
- know how to deal with customers across a language divide
8
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector
Verified
Key Learning Objectives:
- Know employer and employee rights, responsibilities and own organisational procedures
- know factors that affect own organisation and occupation
9
Give customers a positive impression of yourself and your organisation.
Verified
Key Learning Objectives:
- establish rapport with customers
- respond appropriately to customers
- communicate information to customers
- understand how to give customers a positive impression of themselves and the organisation
10
Maintain customer service through effective handover
Verified
Key Learning Objectives:
- agree joint responsibilities in a customer service team, check that customer service actions are seen through by working together with colleagues
- understand how to maintain customer service through effective handover
11
Maintain Housekeeping Supplies
Verified
Key Learning Objectives:
- 0 Be able to receive and check housekeeping supplies, 0 Understand how to receive and check housekeeping supplies, 0 Be able to store and issue housekeeping supplies, 0 Understand how to store and issue housekeeping supplies
12
Maintenance of a safe, hygienic and secure working environment
Verified
Key Learning Objectives:
- Be able to maintain personal health and hygiene
- Know how to maintain personal health and hygiene, 0 Be able to help maintain a hygienic, safe and secure workplace, 0 Know how to maintain a hygienic, safe and secure workplace
13
Providing a Linen Service
Verified
Key Learning Objectives:
- 0 Be able to receive and check linen, 0 Understand how to receive and check linen, 0 Be able to store and issue clean linen, 0 Understand how to store and issue clean linen
14
Use of Different Chemicals and Equipment in Housekeeping
Verified
Key Learning Objectives:
- 0 Be able to work using different chemicals, 0 Understand how to work using different chemicals, 0 Be able to work using manual equipment, 0 Understand how to work using manual equipment, 0 Be able to work using electrical equipment, 0 Know how to work using electrical equipment
15
Working effectively as part of a hospitality team
Verified
Key Learning Objectives:
- Be able to plan and organise own work
- Be able to work effectively with team members
- Be able to develop own skills
- Know how to plan and organise own work
- Know how to work effectively with team members
- Know how to develop own skills
Regulatory & Verification Details
- Qualification Number (QN)
- 600/4412/3
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Feb 2012