iCQ
Level 3
QN: 600/4770/7
Curriculum Active
iCQ Level 3 Award in Hospitality Supervision and Leadership Principles
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 78 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
3 Units
Guided Hours
78 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Principles of leading a team in the Hospitality Industry
Verified
Key Learning Objectives:
- Know the different types of Hospitality organisations
- Understand the need for effective communication
- Understand how to lead a team effectively
- Understand factors that impact on the hospitality industry
2
Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism
Verified
Key Learning Objectives:
- Understand how to develop a customer service culture within their business
- Understand how to build teams and motivate colleagues through techniques such as on-site coaching
- Understand how to effectively monitor and communicate levels of customer service performance
3
Supervision of Operations in the Hospitality Industry
Verified
Key Learning Objectives:
- Understand Customer Service supervision
- Understand the principles of stock control
- Understand how to use resources effectively
Regulatory & Verification Details
- Qualification Number (QN)
- 600/4770/7
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Mar 2012