iCQ
Level 3
QN: 601/7534/5
Curriculum Active
iCQ Level 3 Certificate in Facilities Management Practice (RQF)
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 559 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
21 Units
Guided Hours
559 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Carry out energy management
Verified
Key Learning Objectives:
- Understand the principles of energy management
- Be able to identify energy management processes
2
Contribute to disaster recovery and contingency planning
Verified
Key Learning Objectives:
- Understand the principles and processes involved in disaster recovery and contingency planning, Able to identify disaster recovery and contingency planning requirements, Able to monitor and adjust disaster recovery and contingency planning processes
3
Contribute to the management of incidents and emergencies
Verified
Key Learning Objectives:
- Understand the procedures for dealing with incidents and emergencies
- Be able to report incidents and emergencies
- Be able to contribute to the correction of incidents and emergencies
4
Develop and implement a risk assessment plan in own area of responsibilty
Verified
Key Learning Objectives:
- Understand the legal requirements and personal responsibilities for health and safety within an organisation.
- Be able to promote the importance of health and safety practices.
- Be able to ensure that hazards and risks are identified and managed in own area of responsibility.
- Be able to monitor and review health and safety performance and policy in own area of responsibility.
5
Develop working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the benefits of working with colleagues.
- Be able to establish working relationships with colleagues.
- Be able to act in a professional and respectful manner when working with colleagues.
- Be able to communicate with colleagues.
- Be able to identify potential work-related difficulties and explore solutions.
6
Develop yourself in the job role
Verified
Key Learning Objectives:
- know how to develop him/her self in the job
- be able to develop him/her self in the job
7
Implement change in own area of responsibility
Verified
Key Learning Objectives:
- Understand how to implement change in own area of responsibility.
- Be able to involve and support others through the change process.
- Be able to implement and monitor a plan for change in own area of responsibility.
8
Maintain property and assets
Verified
Key Learning Objectives:
- Be able to identify maintenance requirements
- Be able to plan and schedule the maintenance of property and assets
- Be able to carry out required maintenance activities
9
Manage a budget for own area or activity of work
Verified
Key Learning Objectives:
- Be able to prepare a budget for own area of responsibility.
- Be able to manage a budget.
- Be able to review budget management performance.
10
Manage facilities management projects
Verified
Key Learning Objectives:
- Understand the project planning process
- Plan the delivery of projects
- Carry out facilities management projects
11
Manage space
Verified
Key Learning Objectives:
- Understand the principles of space utilisation
- Be able to identify the space needs of clients, Able to manage the space needs of clients
12
Monitor and solve customer service problems
Verified
Key Learning Objectives:
- solve immediate customer service problems
- identify repeated customer service problems and options for solving them, take action to avoid the repetition of customer service problems
- understand how to monitor and solve customer service problems
13
Monitoring operational performance
Verified
Key Learning Objectives:
- Understand the principles of operational performance measurement
- Be able to establish and monitor performance indicators
14
Operate security measures
Verified
Key Learning Objectives:
- Be able to determine the effectiveness of current security measures
- Be able to report any weaknesses in security measures
15
Procure supplies
Verified
Key Learning Objectives:
- Be able to identify requirements for supplies.
- Be able to evaluate suppliers that meet identified requirements.
- Be able to select suppliers and obtain supplies.
- Be able to monitor supplier performance.
16
Provide and monitor facilities for clients
Verified
Key Learning Objectives:
- Understand the facilities service needs of clients
- Be able to negotiate the delivery of services to clients
- Be able to organise the delivery of services
- Be able to monitor the effective delivery of services to clients
17
Provide leadership and direction for own area of responsibility
Verified
Key Learning Objectives:
- Be able to lead in own area of responsibility.
- Be able to provide direction and set objectives in own area of responsibility.
- Be able to communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Be able to assess own leadership performance.
18
Recruit staff in own area of responsibility
Verified
Key Learning Objectives:
- Be able to review human resource requirements to meet business objectives in own area of responsibility.
- Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements.
- Be able to participate in the recruitment and selection process.
- Be able to evaluate the recruitment and selection process and identify improvements for the future.
19
Set objectives and provide support for team members
Verified
Key Learning Objectives:
- Be able to communicate a team’s purpose and objectives to the team members.
- Be able to develop a plan with team members showing how team objectives will be met.
- Be able to support team members identifying opportunities and providing support.
- Be able to monitor and evaluate progress and recognise individual and team achievement.
20
Specify, commission and manage external contracts and agreements
Verified
Key Learning Objectives:
- Understand the requirements for specifying, commissioning and managing external contracts and agreements
- Be able to specify
- commission and manage external contracts and agreements
21
Understanding sustainability and environmental issues and the impact on facilities management
Verified
Key Learning Objectives:
- Understand sustainability and corporate responsibility
- Understand the impact of facilities management on the environment
- Understand how to manage waste and its safe disposal
- Understand how to improve environmental awareness and responsibility
Regulatory & Verification Details
- Qualification Number (QN)
- 601/7534/5
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2015