iCQ
Level 3
QN: 600/8262/8
Curriculum Active
iCQ Level 3 Certificate in Hospitality Retail Outlet Management
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 297 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
10 Units
Guided Hours
297 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Contribute to the control of resources
Verified
Key Learning Objectives:
- Be able to contribute to the control of resources
- Understand factors affecting the use of resources
- Understand how to contribute to the control of resources
2
Develop working relationships with colleagues
Verified
Key Learning Objectives:
- Understand the benefits of working with colleagues.
- Be able to establish working relationships with colleagues.
- Be able to act in a professional and respectful manner when working with colleagues.
- Be able to communicate with colleagues.
- Be able to identify potential work-related difficulties and explore solutions.
3
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector
Verified
Key Learning Objectives:
- Know employer and employee rights, responsibilities and own organisational procedures
- know factors that affect own organisation and occupation
4
Ensure Food Safety Practices are Followed in the Preparation and Serving of Food and Drink
Verified
Key Learning Objectives:
- Be able to ensure food safety practices are followed in the preparation and serving of food and drink
- Understand the importance of ensuring food safety practices are followed in the preparation and serving of food and drink
- Understand how to ensure food safety practices are followed in the preparation and serving of food and drink
5
Improve the customer relationship
Verified
Key Learning Objectives:
- improve communication with their customers, balance the needs of their customer and their organisation, exceed customer expectations to develop the relationship
- understand how to improve the customer relationship
6
Maintain the health, hygiene, safety and security of the working environment
Verified
Key Learning Objectives:
- Be able to maintain the health, hygiene, safety and security of the working environment
- Understand the importance of maintaining the health, hygiene, safety and security of the working environment
- Understand how to maintain the health, hygiene, safety and security of the working environment
7
Maintain and deal with payments
Verified
Key Learning Objectives:
- Be able to maintain and deal with payments
- Know how maintain and deal with payments
8
Manage the receipt, storage or dispatch of goods
Verified
Key Learning Objectives:
- Be able to manage the receipt, storage and dispatch of goods
- Understand how to manage the receipt, storage and dispatch of goods
9
Monitor and solve customer service problems
Verified
Key Learning Objectives:
- solve immediate customer service problems
- identify repeated customer service problems and options for solving them, take action to avoid the repetition of customer service problems
- understand how to monitor and solve customer service problems
10
Prepare and serve hot drinks using specialist equipment
Verified
Key Learning Objectives:
- Be able to prepare work area and equipment for service
- Know how to prepare work area and equipment for service
- Be able to prepare and serve hot drinks
- Know how to prepare and serve hot drinks
Regulatory & Verification Details
- Qualification Number (QN)
- 600/8262/8
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Mar 2013