iCQ
Level 3
QN: 600/4165/1
Curriculum Active
iCQ Level 3 Certificate in Principles of Business and Administration (RQF)
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 204 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
10 Units
Guided Hours
204 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building Working Relationships with Customers
Verified
Key Learning Objectives:
- Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole
- Understand why organisations normally have protocols for dealing with customers
- Interact positively with customers in line with given protocols
2
Principles of budgets in a business environment
Verified
Key Learning Objectives:
- Understand the purpose of budgets in a business environment
- Understand how to develop budgets
- Understand how to manage budgets
3
Principles of contributing to innovation and change
Verified
Key Learning Objectives:
- Understand the purpose of innovation in a business environment
- Understand how to contribute to innovation
- Understand the reasons for and implications of change in a business environment
- Understand the process of change in a business environment
4
Principles of maintaining stationery stock
Verified
Key Learning Objectives:
- Understand why stationery stock needs to be available
- Understand how to maintain stationery stock levels
5
Principles of managing information and producing documents in a business environment
Verified
Key Learning Objectives:
- Understand how to design and monitor information systems
- Understand how to research information
- Understand how to organise
- report and evaluate the relevance of information
- Understand how to store information
- Understand how to design and produce documents
- Understand how to maintain security and confidentiality in a business environment
6
Principles of personal responsibilities and how to develop and evaluate own performance at work
Verified
Key Learning Objectives:
- Understand the employment rights and responsibilities of the employee and employer and their purpose
- Understand the purpose of health, safety and security procedures in a business environment
- Understand how to manage own work
- Understand how to evaluate and improve own performance in a business environment
- Understand the types of problems that may occur with own work and how to deal with them
- Understand the decision making process
7
Principles of project management
Verified
Key Learning Objectives:
- Know the difference between routine work and taking part in a project
- Understand how to prepare for and plan a project
- Understand how to monitor a project
- Understand the purpose of evaluating a project and ways of doing so
8
Principles of providing and maintaining administrative services
Verified
Key Learning Objectives:
- Understand how to order products and services
- Understand how to keep waste to a minimum in a business environment
- Understand the purpose of delivering effective customer service
- Know how to take minutes
- Understand how to organise meetings
- Understand how to organise events
- Understand how to manage diary systems
9
Principles of supporting change in a business environment
Verified
Key Learning Objectives:
- Understand why change happens in a business environment
- Understand the purpose of supporting change in a business environment
- Understand how to respond to change in a business environment
10
Principles of working with and supervising others in a business environment
Verified
Key Learning Objectives:
- Understand the purpose of working with others in a team
- Understand how to behave in a way that supports positive working with others
- Understand the purpose and methods of communicating effectively with others in a team
- Understand how to assess own work and the work of a team
Regulatory & Verification Details
- Qualification Number (QN)
- 600/4165/1
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Dec 2011