iCQ
Level 3
QN: 600/8224/0
Curriculum Active
iCQ Level 3 Certificate in Principles of Hospitality Retail Outlet Management
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 120 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
6 Units
Guided Hours
120 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Dealing with Payments
Verified
Key Learning Objectives:
- Know how to set up a payment point
- Know how to operate a payment point
- Know the problems that may occur at the payment point
2
Giving Customers a Positive Impression
Verified
Key Learning Objectives:
- Know how to establish positive relationships with customers
- Understand why organisations have standards and procedures
- Know how to communicate information to customers
3
Principles of Preparing and Serving Hot Drinks Using Specialist Equipment
Verified
Key Learning Objectives:
- Know how to prepare work area and equipment for service
- Know how to prepare and serve hot drinks using specialist equipment
4
Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism
Verified
Key Learning Objectives:
- Understand how to develop a customer service culture within their business
- Understand how to build teams and motivate colleagues through techniques such as on-site coaching
- Understand how to effectively monitor and communicate levels of customer service performance
5
Principles of supervising food and beverage services
Verified
Key Learning Objectives:
- Understand the role of the food and beverage service supervisor
- Understand how to manage the environmental impact of food and beverage operations
- Understand how to contribute to the management of finance in the food and beverage operation
6
Supervision of Operations in the Hospitality Industry
Verified
Key Learning Objectives:
- Understand Customer Service supervision
- Understand the principles of stock control
- Understand how to use resources effectively
Regulatory & Verification Details
- Qualification Number (QN)
- 600/8224/0
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Mar 2013