iCQ
Level 3
QN: 610/3693/6
Curriculum Active
iCQ Level 3 Certificate in Principles of Travel Services
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 493 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
14 Units
Guided Hours
493 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Business Travel
Verified
Key Learning Objectives:
- Understand the use of customer profiling in business travel
- Understand business travel promotional schemes
- Understand considerations for business travel throughout the world
- Understand travel services for the business traveller
- Understand ancillary travel support services for the business traveller
2
Maintaining the quality of travel and tourism operations
Verified
Key Learning Objectives:
- Understand how to monitor the quality of travel and tourism operations
- Understand how to maintain the quality of travel and tourism operations
3
Monitoring, communicating, and advising customers of information which impacts their travel arrangements
Verified
Key Learning Objectives:
- Know how to monitor information which impacts on travel
- Know how to advise customers of information that impacts travel
4
Principles of establishing customers’ interest in sustainable travel and tourism options
Verified
Key Learning Objectives:
- Understand sustainability for the travel and tourism sector
- Know how to establish customer interest in sustainable products
5
Principles of marketing for travel and tourism
Verified
Key Learning Objectives:
- Understand marketing in the travel and tourism industry
- Understand how to conduct market research in the travel and tourism industry
- Understand the impact of internet and social media marketing
- Understand how to develop a marketing plan
6
Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism
Verified
Key Learning Objectives:
- Understand how to develop a customer service culture within their business
- Understand how to build teams and motivate colleagues through techniques such as on-site coaching
- Understand how to effectively monitor and communicate levels of customer service performance
7
Principles of sustainability for travel and tourism
Verified
Key Learning Objectives:
- Understand how to operate sustainably
8
Social media for communicating with customers in travel and tourism
Verified
Key Learning Objectives:
- Know an organisations approach to the use of social media
- Know how to use social media to support an organisation
9
Travel and Tourism Destinations - England
Verified
Key Learning Objectives:
- Understand the principles affecting product management for destinations in England
- Understand England as a tourist destination
10
Travel and Tourism Destinations - Ireland
Verified
Key Learning Objectives:
- Understand the principles affecting product management for destinations in Ireland
- Understand Ireland as a tourist destination
11
Travel and tourism destinations - Scotland
Verified
Key Learning Objectives:
- Understand the principles affecting product management for destinations in Scotland
- Understand Scotland as a tourist destination
12
Travel and Tourism Destinations - Wales
Verified
Key Learning Objectives:
- Understand the principles affecting product management for destinations in Wales
- Understand Wales as a tourist destination
13
Travel insurance
Verified
Key Learning Objectives:
- Understand key features of travel insurance
- Understand insurance policies
- Understand the cover offered by specialist travel insurance
- Understand information required before issuing a travel insurance policy
14
Worldwide travel and tourism destinations
Verified
Key Learning Objectives:
- Understand the principles affecting product planning to worldwide destinations
- Understand Europe as a tourist destination
- Understand the Americas as a tourist destination
- Understand Africa and the Middle East as a tourist destination
- Understand Australasia and Oceania as a tourist destination
- Understand Asia as a tourist destination
Regulatory & Verification Details
- Qualification Number (QN)
- 610/3693/6
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Jan 2024