iCQ
Level 3
QN: 601/1454/X
Curriculum Active
iCQ Level 3 Certificate in Retail Knowledge
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 180 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
9 Units
Guided Hours
180 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
The Principles of Food Safety Supervision for Retail
Verified
Key Learning Objectives:
- Understand how food business operators can ensure compliance with food safety legislation
- Understand the application and monitoring of good hygiene practice
- Understand how to implement food safety management procedures
- Understand the role of supervision in food safety management procedures
2
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the effect of customer service on retail business
- Understand how retail businesses ensure customer service standards are met
- Understand how customer complaints are resolved in a retail business
- Understand how customer service is monitored in a retail business
3
Understanding how the effectiveness of store operations can be improved
Verified
Key Learning Objectives:
- Understand the process of improving store operations
- Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
- Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations
4
Understanding how the smooth operation of a payment point is maintained
Verified
Key Learning Objectives:
- Know how a payment point is made ready for trading
- Know how to deal with queries raised at the payment point
- Understand the routine monitoring of a payment point
- Know what actions should be taken at the payment point when abnormal operating conditions apply
- Understand how the accuracy of till operation is monitored
- Know how to implement end-of-shift procedures at a payment point
5
Understanding security and loss prevention in a retail business
Verified
Key Learning Objectives:
- Know the range of security risks faced by a retail business
- Understand the effect which crime has on a retail business and its staff
- Understand the loss prevention procedures used in a retail business
- Know how security incidents should be dealt with
- Know how to carry out an assessment of security risk
6
Understanding the development of personal and team effectiveness in a retail business
Verified
Key Learning Objectives:
- Understand the recruitment process
- Understand how individuals and teams are developed within a retail business
- Understand effective communication within retail teams in retail business
- Understand how conflict is resolved within teams in retail business
- Understand the link between improved personal performance and improved business performance
- Understand how to review the personal performance of retail team members
- Understand the general principles of employment law
7
Understanding the management of risks to health and safety on the premises of a retail business
Verified
Key Learning Objectives:
- Understand the health and safety responsibilities of employees and employers
- Understand the management of potential risks to health and safety on the premises of a retail business
- Understand the management of emergency procedures on the premises of a retail business
- Understand the management of accidents in the retail environment
8
Understanding the management of stock in a retail business
Verified
Key Learning Objectives:
- Understand how the receipt and storage of stock is managed
- Understand the principles of auditing stock levels
- Understand the legal requirements relating to stock management
9
Understanding the retail selling process
Verified
Key Learning Objectives:
- Understand how communication techniques can be used to help the customer choose products
- Understand the benefits and maintenance of product knowledge
- Understand legislation relating to selling in the retail environment
- Understand techniques for maximising sales
Regulatory & Verification Details
- Qualification Number (QN)
- 601/1454/X
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Oct 2013