iCQ
Level 3
QN: 601/3705/8
Curriculum Active
iCQ Level 3 Diploma in Business Administration (RQF)
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 2196 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
77 Units
Guided Hours
2196 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Administer finance
Verified
Key Learning Objectives:
- Understand finance for administrators
- Be able to administer finance
2
Administer human resource records
Verified
Key Learning Objectives:
- Understand the administration of human resource (HR) records
- Be able to administer HR information
3
Administer legal files
Verified
Key Learning Objectives:
- Understand the administration of legal files
- Be able to maintain a legal file
- Be able to close and archive a legal file
4
Administer parking and traffic challenges, representations and civil parking appeals
Verified
Key Learning Objectives:
- Understand the administration of parking and traffic challenges
- Be able to process the receipt of challenges, representations and CPN appeals
- Be able to respond to challenges, representations and CPN appeals
5
Administer parking and traffic debt recovery
Verified
Key Learning Objectives:
- Understand the parking and traffic debt recovery process
- Be able to administer the parking and traffic debt recovery process
6
Administer parking dispensations
Verified
Key Learning Objectives:
- Understand the administration of parking dispensations
- Be able to process applications for parking dispensations
- Be able to issue parking dispensations
7
Administer statutory parking and traffic appeals
Verified
Key Learning Objectives:
- Understand the administration of statutory parking and traffic appeals
- Be able to prepare case evidence for statutory parking and traffic appeals
- Be able to investigate cases for statutory appeals
- Be able to contest statutory parking and traffic appeals
8
Administer the recruitment and selection process
Verified
Key Learning Objectives:
- Understand the recruitment and selection process
- Be able to administer the recruitment process
- Be able to administer the selection process
9
Analyse and present business data
Verified
Key Learning Objectives:
- Understand the analysis and presentation of business data
- Be able to analyse quantitative and qualitative business data
- Be able to present the analysis of business data
10
Bespoke Software
Verified
Key Learning Objectives:
- Input and combine information using bespoke software
- Create and modify appropriate structures to organise and retrieve information efficiently, Exploit the functions of the software effectively to process and present information
11
Buddy a colleague to develop their skills
Verified
Key Learning Objectives:
- Understand how to buddy a colleague
- Be able to plan to buddy a colleague
- Be able to support a buddy colleague carrying out work activities
12
Build legal case files
Verified
Key Learning Objectives:
- Understand how to build legal case files
- Be able to build case files
13
Chair and lead meetings
Verified
Key Learning Objectives:
- Be able to prepare to lead meetings
- Be able to chair and lead meetings
- Be able to deal with post-meeting matters
14
Communicate in a business environment
Verified
Key Learning Objectives:
- Understand business communication models, systems and processes
- Be able to communicate in writing in business
- Be able to communicate verbally in business
15
Contribute to the development and implementation of an information system
Verified
Key Learning Objectives:
- Understand the design and implementation of an information system
- Be able to contribute to the development of an information system
- Be able to contribute to the implementation of an information system
16
Contribute to the improvement of business performance
Verified
Key Learning Objectives:
- Understand the principles of resolving business problems
- Understand improvement techniques and processes
- Be able to solve problems in business
- Be able to contribute to the improvement of activities
17
Contribute to the organisation of an event
Verified
Key Learning Objectives:
- Understand event organisation
- Be able to carry out pre-event actions
- Be able to set up an event
- Be able to carry out post-event actions
18
Create bespoke business documents
Verified
Key Learning Objectives:
- Understand how to create bespoke business documents
- Be able to design bespoke business documents
- Be able to create bespoke business documents
19
Database Software
Verified
Key Learning Objectives:
- create and modify relational database tables to meet requirements, Enter, edit and organise structured information in a database
- Use database software tools to create, edit and run data queries and produce reports
20
Deliver a presentation
Verified
Key Learning Objectives:
- Understand the principles underpinning the delivery of presentations
- Be able to prepare to deliver a presentation
- Be able to deliver a presentation
21
Develop a presentation
Verified
Key Learning Objectives:
- Understand how to develop a presentation
- Be able to develop a presentation
22
Develop and implement an operational plan
Verified
Key Learning Objectives:
- Understand the principles of operational planning
- Be able to develop an operational plan
- Be able to implement an operational plan
- Be able to evaluate the effectiveness of an operational plan
23
Develop and maintain professional networks
Verified
Key Learning Objectives:
- Understand the principles of effective networking
- Be able to identify professional networks for development
- Be able to maintain professional networks
24
Employee rights and responsibilities
Verified
Key Learning Objectives:
- Understand the role of organisations and industries
- Understand employers’ expectations and employees’ rights and obligations
25
Encourage innovation
Verified
Key Learning Objectives:
- Be able to identify opportunities for innovation
- Be able to generate and test ideas for innovation and improvement
- Be able to implement innovative ideas and improvements
26
Evaluate the provision of business travel or accommodation
Verified
Key Learning Objectives:
- Understand the provision of business travel or accommodation arrangements
- Be able to evaluate the quality of organisational business travel or accommodation arrangements
- Be able to recommend improvements to organisational business travel or accommodation arrangements
27
Handle mail
Verified
Key Learning Objectives:
- Understand how to deal with mail
- Be able to deal with incoming mail
- Be able to deal with outgoing mail
28
Implement and maintain business continuity plans and processes
Verified
Key Learning Objectives:
- Be able to plan for the implementation of business continuity plans and processes
- Be able to implement business continuity plans and processes
- Be able to maintain the fitness for purpose of on-going business continuity plans and processes
29
Implement change
Verified
Key Learning Objectives:
- Understand the principles of change management
- Be able to plan the implementation of change
- Be able to manage the implementation of a change plan
- Be able to evaluate the effectiveness of the implementation of change plans
30
Maintain and issue stationery and supplies
Verified
Key Learning Objectives:
- Understand the maintenance of stationery and supplies
- Be able to maintain stocks of stationery and supplies
- Be able to issue stock of stationery and supplies
31
Manage a budget
Verified
Key Learning Objectives:
- Understand how to identify financial requirements
- Understand how to set budgets
- Be able to manage a budget
- Be able to evaluate the use of a budget
32
Manage a project
Verified
Key Learning Objectives:
- Understand the management of a project
- Be able to plan a project
- Be able to manage a project
- Be able to evaluate the effectiveness of a project
33
Manage an office facility
Verified
Key Learning Objectives:
- Understand the management of an office facility
- Be able to manage and maintain an office facility
34
Manage business risk
Verified
Key Learning Objectives:
- Understand the management of business risk
- Be able to address business risk
- Be able to mitigate business risk
35
Manage individuals' development in the workplace
Verified
Key Learning Objectives:
- Be able to carry out performance appraisals
- Be able to support the learning and development of individual team members
36
Manage individuals’ performance
Verified
Key Learning Objectives:
- Understand the management of underperformance in the workplace
- Be able to manage individuals' performance in the workplace
37
Manage legal case files
Verified
Key Learning Objectives:
- Understand the management of legal case files
- Be able to manage case files
38
Manage personal and professional development
Verified
Key Learning Objectives:
- Be able to identify personal and professional development requirements
- Be able to fulfil a personal and professional development plan
- Be able to maintain the relevance of a personal and professional development plan
39
Manage physical resources
Verified
Key Learning Objectives:
- Be able to identify the need for physical resources
- Be able to obtain physical resources
- Be able to manage the use of physical resources
40
Manage team performance
Verified
Key Learning Objectives:
- Understand the management of team performance
- Be able to allocate and assure the quality of work
- Be able to manage communications within a team
41
Monitor information systems
Verified
Key Learning Objectives:
- Understand how information systems are used
- Be able to monitor information systems
42
Negotiate in a business environment
Verified
Key Learning Objectives:
- Understand the principles underpinning negotiation
- Be able to prepare for business negotiations
- Be able to carry out business negotiations
43
Organise and deliver customer service
Verified
Key Learning Objectives:
- Understand how to organise customer service delivery
- Be able to plan the delivery of customer service
- Be able to deliver customer service
44
Organise business travel or accommodation
Verified
Key Learning Objectives:
- Understand the organisation of business travel or accommodation for others
- Be able to research business travel or accommodation options for others
- Be able to make business travel or accommodation arrangements for others
45
Participate in a project
Verified
Key Learning Objectives:
- Understand how to manage a project
- Be able to support the delivery of a project
46
Prepare for and support quality audits
Verified
Key Learning Objectives:
- Understand the principles underpinning the management of quality
- Be able to prepare for quality audits
- Be able to support quality audits
47
Prepare specifications for contracts
Verified
Key Learning Objectives:
- Understand the principles supporting the preparation of specifications for contracts
- Be able to prepare specifications for contracts
48
Prepare text from notes using touch typing
Verified
Key Learning Objectives:
- Understand how to create text from notes
- Be able to produce text using touch typing
49
Prepare text from recorded audio instruction
Verified
Key Learning Objectives:
- Understand the preparation of text from recorded notes
- Be able to prepare text from recorded notes
50
Prepare text from shorthand
Verified
Key Learning Objectives:
- Understand how to use shorthand to create text
- Be able to use shorthand to prepare text
51
Presentation Software
Verified
Key Learning Objectives:
- Input and combine text and other information within presentation slides
- Use presentation software tools to structure, edit and format presentations
- Prepare interactive slideshow for presentation
52
Principles of administration
Verified
Key Learning Objectives:
- Understand how to manage an office facility
- Understand health and safety in a business environment
- Understand how to take minutes of meetings
- Understand how to chair, lead and manage meetings
- Understand how to supervise an administration team
- Understand how to organise events
53
Principles of business
Verified
Key Learning Objectives:
- Understand business markets
- Understand business innovation and growth
- Understand financial management
- Understand business budgeting
- Understand sales and marketing
54
Principles of business communication and information
Verified
Key Learning Objectives:
- Understand negotiation in a business environment
- Understand how to develop and deliver presentations
- Understand how to create bespoke business documents
- Understand information systems in a business environment
55
Principles of digital marketing and research
Verified
Key Learning Objectives:
- Understand the role and requirements of digital marketing
- Understand the principles of search engine optimisation (SEO)
- Understand the principles of marketing research using the internet
- Understand the principles of digital marketing device and message design
- Understand how to use digital technology for marketing purposes
56
Principles of leadership and management
Verified
Key Learning Objectives:
- Understand the principles of effective decision making
- Understand leadership styles and models
- Understand the role, functions and processes of management
- Understand performance measurement
57
Principles of market research
Verified
Key Learning Objectives:
- Understand the basis on which market research is commissioned
- Understand how to design market research projects
- Understand the principles of marketing data collection
- Understand the principles of marketing data interpretation and evaluation
58
Principles of marketing and evaluation
Verified
Key Learning Objectives:
- Understand the principles of market segmentation
- Understand how to assess market opportunities for new products and/or services
- Understand the principles of marketing strategy development
- Understand how to evaluate the effectiveness of a marketing strategy
59
Principles of marketing stakeholder relationships
Verified
Key Learning Objectives:
- Understand marketing stakeholder relationships
- Understand how to build and manage marketing stakeholder relationships
- Understand how to monitor and control marketing stakeholder relationships
60
Principles of Social Media within a Business
Verified
Key Learning Objectives:
- Understand how Social Media fits into the objectives and marketing of a business
- Understand how to select Social Media tools and channels for a business
- Understand how to measure the success of using social media tools and channels
- Understand how social media policy and guidelines can impact a business
- Be able to monitor how a business is using Social Media
61
Procure products and/or services
Verified
Key Learning Objectives:
- Be able to identify procurement requirements
- Be able to select suppliers
- Be able to buy products and/or services
62
Produce business documents
Verified
Key Learning Objectives:
- Understand how to prepare business documents
- Be able to prepare business documents
- Be able to distribute business documents
63
Produce minutes of meetings
Verified
Key Learning Objectives:
- Understand how to take minutes of meetings
- Be able to take notes of meetings
- Be able to produce minutes of meetings
64
Promote equality, diversity and inclusion in the workplace
Verified
Key Learning Objectives:
- Understand the organisational aspects of equality, diversity and inclusion in the workplace
- Understand the personal aspects of equality, diversity and inclusion in the workplace
- Be able to support equality, diversity and inclusion in the workplace
65
Provide administrative support for meetings
Verified
Key Learning Objectives:
- Understand the administration of meetings
- Be able to make administrative preparations for meetings
- Be able to support the administration of meetings
66
Provide administrative support in schools
Verified
Key Learning Objectives:
- Understand administration within a school environment
- Be able to provide administrative services
- Be able to operate school administrative systems and procedures
67
Recruitment, selection and induction practice
Verified
Key Learning Objectives:
- Understand the principles and theories underpinning recruitment, selection and induction practice
- Be able to recruit people into an organisation
- Be able to select appropriate people for the role
- Be able to induct people into an organisation
68
Resolve administrative problems
Verified
Key Learning Objectives:
- Understand the principles underpinning the resolution of administrative problems
- Be able to identify administrative problems
- Be able to re
- solve administrative problems
69
Resolve customers’ complaints
Verified
Key Learning Objectives:
- Understand the monitoring and resolution of customers’ complaints
- Be able to deal with customers’ complaints
70
Spreadsheet Software
Verified
Key Learning Objectives:
- Use a spreadsheet to enter, edit and organise numerical and other data
- Select and use appropriate formulas and data analysis tools and techniques to meet requirements
- Use tools and techniques to present, and format and publish spreadsheet information
71
Store and retrieve information
Verified
Key Learning Objectives:
- Understand information storage and retrieval
- Be able to gather and store information
- Be able to retrieve information
72
Support environmental sustainability in a business environment
Verified
Key Learning Objectives:
- Understand the principles supporting environmental sustainability in a business environment
- Be able to implement best practice in environmental sustainability in a business environment
73
Understand the customer service environment
Verified
Key Learning Objectives:
- Understand the concepts and practices underpinning customer service delivery
- Understand the relationship between customer service and a brand
- Understand the structure of customer service
- Understand the implications of legislation on customer service delivery
74
Understand the legal context of business
Verified
Key Learning Objectives:
- Understand the legal frame
- work within which businesses operate
- Understand the principles of business governance
- Understand how contract law affects a business
- Understand the requirements of employment law
75
Using Email
Verified
Key Learning Objectives:
- Use e-mail software tools and techniques to compose and send messages
- Manage use of e-mail software effectively
76
Website Software
Verified
Key Learning Objectives:
- Create structures and styles and use them to produce websites
- Select and use website software tools and features to develop multiple page websites with multimedia and interactive features, Publish and test multiple page websites with multimedia and interactive features
77
Word Processing Software
Verified
Key Learning Objectives:
- Enter and combine text and other information accurately within word processing documents
- Create and modify appropriate layouts, structures and styles for word processing documents
- Use word processing software tools and techniques to format and present documents effectively to meet requirements
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3705/8
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2014