iCQ
Level 3
QN: 601/3688/1
Curriculum Active
iCQ Level 3 Diploma in Management
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 1101 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
45 Units
Guided Hours
1101 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Buddy a colleague to develop their skills
Verified
Key Learning Objectives:
- Understand how to buddy a colleague
- Be able to plan to buddy a colleague
- Be able to support a buddy colleague carrying out work activities
2
Chair and lead meetings
Verified
Key Learning Objectives:
- Be able to prepare to lead meetings
- Be able to chair and lead meetings
- Be able to deal with post-meeting matters
3
Collaborate with other departments
Verified
Key Learning Objectives:
- Understand how to collaborate with other departments
- Be able to identify opportunities for collaboration with other departments
- Be able to collaborate with other departments
4
Conduct quality audits
Verified
Key Learning Objectives:
- Understand the principles underpinning the management of quality
- Be able to prepare to carry out quality audits
- Be able to conduct quality audits
5
Contribute to the development and implementation of an information system
Verified
Key Learning Objectives:
- Understand the design and implementation of an information system
- Be able to contribute to the development of an information system
- Be able to contribute to the implementation of an information system
6
Contribute to the improvement of business performance
Verified
Key Learning Objectives:
- Understand the principles of resolving business problems
- Understand improvement techniques and processes
- Be able to solve problems in business
- Be able to contribute to the improvement of activities
7
Deliver a presentation
Verified
Key Learning Objectives:
- Understand the principles underpinning the delivery of presentations
- Be able to prepare to deliver a presentation
- Be able to deliver a presentation
8
Develop a presentation
Verified
Key Learning Objectives:
- Understand how to develop a presentation
- Be able to develop a presentation
9
Develop and implement an operational plan
Verified
Key Learning Objectives:
- Understand the principles of operational planning
- Be able to develop an operational plan
- Be able to implement an operational plan
- Be able to evaluate the effectiveness of an operational plan
10
Develop and maintain professional networks
Verified
Key Learning Objectives:
- Understand the principles of effective networking
- Be able to identify professional networks for development
- Be able to maintain professional networks
11
Develop working relationships with stakeholders
Verified
Key Learning Objectives:
- Understand working relationships with stakeholders
- Be able to determine the scope for collaboration with stakeholders
- Be able to develop productive working relationships with stakeholders
- Be able to evaluate relationships with stakeholders
12
Discipline and grievance management
Verified
Key Learning Objectives:
- Understand the principles supporting the management of discipline and grievance cases
- Be able to manage a disciplinary case
- Be able to manage a grievance
13
Employee rights and responsibilities
Verified
Key Learning Objectives:
- Understand the role of organisations and industries
- Understand employers’ expectations and employees’ rights and obligations
14
Encourage innovation
Verified
Key Learning Objectives:
- Be able to identify opportunities for innovation
- Be able to generate and test ideas for innovation and improvement
- Be able to implement innovative ideas and improvements
15
Encourage learning and development
Verified
Key Learning Objectives:
- Understand the principles of learning and development
- Be able to support individuals' learning and development
- Be able to evaluate individuals’ learning and development
16
Gather, analyse and interpret customer feedback
Verified
Key Learning Objectives:
- Understand how to gather
- analyse and interpret customer feedback
- Be able to plan the collection of customer feedback on customer service issues
- Be able to gather customer feedback
- Be able to analyse and interpret customer feedback to recommend improvements
17
Health and Safety Procedures in the Workplace
Verified
Key Learning Objectives:
- Know health and safety procedures in the workplace.
- Be able to carry out tasks with regard to health and safety in the workplace.
18
Implement and maintain business continuity plans and processes
Verified
Key Learning Objectives:
- Be able to plan for the implementation of business continuity plans and processes
- Be able to implement business continuity plans and processes
- Be able to maintain the fitness for purpose of on-going business continuity plans and processes
19
Implement change
Verified
Key Learning Objectives:
- Understand the principles of change management
- Be able to plan the implementation of change
- Be able to manage the implementation of a change plan
- Be able to evaluate the effectiveness of the implementation of change plans
20
Manage a budget
Verified
Key Learning Objectives:
- Understand how to identify financial requirements
- Understand how to set budgets
- Be able to manage a budget
- Be able to evaluate the use of a budget
21
Manage a project
Verified
Key Learning Objectives:
- Understand the management of a project
- Be able to plan a project
- Be able to manage a project
- Be able to evaluate the effectiveness of a project
22
Manage business risk
Verified
Key Learning Objectives:
- Understand the management of business risk
- Be able to address business risk
- Be able to mitigate business risk
23
Manage conflict within a team
Verified
Key Learning Objectives:
- Understand the principles of conflict management
- Be able to reduce the potential for conflict within a team
- Be able to deal with conflict within a team
24
Manage events
Verified
Key Learning Objectives:
- Understand the management of an event
- Be able to manage the planning of an event
- Be able to manage an event
- Be able to follow up an event
25
Manage individuals' development in the workplace
Verified
Key Learning Objectives:
- Be able to carry out performance appraisals
- Be able to support the learning and development of individual team members
26
Manage individuals’ performance
Verified
Key Learning Objectives:
- Understand the management of underperformance in the workplace
- Be able to manage individuals' performance in the workplace
27
Manage knowledge in an organisation
Verified
Key Learning Objectives:
- Understand the principles of knowledge management
- Be able to identify knowledge to be managed within an organisation
- Be able to manage knowledge within an organisation
28
Manage personal and professional development
Verified
Key Learning Objectives:
- Be able to identify personal and professional development requirements
- Be able to fulfil a personal and professional development plan
- Be able to maintain the relevance of a personal and professional development plan
29
Manage physical resources
Verified
Key Learning Objectives:
- Be able to identify the need for physical resources
- Be able to obtain physical resources
- Be able to manage the use of physical resources
30
Manage redundancy and redeployment
Verified
Key Learning Objectives:
- Understand the management of redundancy
- Understand the principles of redeployment
- Be able to manage a redundancy
- Be able to manage the redeployment of staff
31
Manage team performance
Verified
Key Learning Objectives:
- Understand the management of team performance
- Be able to allocate and assure the quality of work
- Be able to manage communications within a team
32
Manage the impact of work activities on the environment
Verified
Key Learning Objectives:
- Understand how to support environmentally-friendly working practices
- Be able to organise work so as to minimise the impact on the environment
- Be able to manage the environmental impact of the use of resources
33
Negotiate in a business environment
Verified
Key Learning Objectives:
- Understand the principles underpinning negotiation
- Be able to prepare for business negotiations
- Be able to carry out business negotiations
34
Participate in a project
Verified
Key Learning Objectives:
- Understand how to manage a project
- Be able to support the delivery of a project
35
Prepare for and support quality audits
Verified
Key Learning Objectives:
- Understand the principles underpinning the management of quality
- Be able to prepare for quality audits
- Be able to support quality audits
36
Principles of business
Verified
Key Learning Objectives:
- Understand business markets
- Understand business innovation and growth
- Understand financial management
- Understand business budgeting
- Understand sales and marketing
37
Principles of leadership and management
Verified
Key Learning Objectives:
- Understand the principles of effective decision making
- Understand leadership styles and models
- Understand the role, functions and processes of management
- Understand performance measurement
38
Principles of people management
Verified
Key Learning Objectives:
- Understand the principles of workforce management
- Understand equality of opportunity, diversity and inclusion
- Understand team building and dynamics
- Understand performance management
- Understand training and development
- Understand reward and recognition
39
Procure products and/or services
Verified
Key Learning Objectives:
- Be able to identify procurement requirements
- Be able to select suppliers
- Be able to buy products and/or services
40
Promote equality, diversity and inclusion in the workplace
Verified
Key Learning Objectives:
- Understand the organisational aspects of equality, diversity and inclusion in the workplace
- Understand the personal aspects of equality, diversity and inclusion in the workplace
- Be able to support equality, diversity and inclusion in the workplace
41
Recruitment, selection and induction practice
Verified
Key Learning Objectives:
- Understand the principles and theories underpinning recruitment, selection and induction practice
- Be able to recruit people into an organisation
- Be able to select appropriate people for the role
- Be able to induct people into an organisation
42
Resolve customers’ complaints
Verified
Key Learning Objectives:
- Understand the monitoring and resolution of customers’ complaints
- Be able to deal with customers’ complaints
43
Resolve customers’ problems
Verified
Key Learning Objectives:
- Understand the monitoring and resolution of customers’ problems
- Be able to deal with customers’ problems
44
Review the quality of customer service
Verified
Key Learning Objectives:
- Understand how to review the quality of customer service
- Be able to plan the measurement of customer service
- Be able to evaluate the quality of customer service
45
Support remote or virtual teams
Verified
Key Learning Objectives:
- Be able to assess the support needed by remote or virtual teams
- Be able to support remote or virtual teams
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3688/1
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2014