iCQ
Level 3
QN: 601/1726/6
Curriculum Active
iCQ Level 3 Diploma in Retail Skills (Management)
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 833 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
23 Units
Guided Hours
833 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Audit stock levels and stock inventories in a retail environment
Verified
Key Learning Objectives:
- Be able to implement a stock audit in a retail environment
- Be able to use the findings of an audit to identify and re
- solve problems with stock levels and stock inventories
- Be able to communicate the results of an audit
2
Contribute to the continuous improvement of retail operations within own area of responsibility
Verified
Key Learning Objectives:
- Understand how own area of responsibility can contribute to the overall success of the retail organisation
- Understand how to motivate staff in own area of responsibility to support and contribute to the continuous improvement of retail operations
- Be able to evaluate achievements of organisational performance measures for retail operations within own area of responsibility
- Be able to develop recommendations for improving the effectiveness of retail operations
- Be able to recommend ideas for improving the effectiveness of retail operations to decision makers
- Be able to contribute to the implementation of planned improvements to retail operations within own area of responsibility
3
Improve the customer relationship
Verified
Key Learning Objectives:
- improve communication with their customers, balance the needs of their customer and their organisation, exceed customer expectations to develop the relationship
- understand how to improve the customer relationship
4
Maintain the availability of goods on display in a retail environment to promote sales
Verified
Key Learning Objectives:
- Understand how the display of goods can promote sales
- Understand legal and organisational requirements for displaying goods
- Be able to organise staff to display goods for retail sale
- Be able to evaluate the effectiveness of displays
- Be able to maintain the required quantity and quality of goods on display
5
Make effective decisions
Verified
Key Learning Objectives:
- Be able to identify circumstances that require a decision to be made.
- Be able to collect information to inform decision-making.
- Be able to analyse information to inform decision-making.
- Be able to make a decision.
6
Manage conflict in a team
Verified
Key Learning Objectives:
- Be able to support team members’ understanding of their role and position within a team.
- Be able to take measures to minimise conflict within a team.
- Be able to understand how to encourage team members to re
- solve their own conflicts.
- Be able to understand legal and organisational requirements concerning conflict.
7
Manage or support equality of opportunity, diversity and inclusion in own area of responsibility
Verified
Key Learning Objectives:
- Understand own responsibilities under equality legislation, relevant codes of practice and own organisational policies.
- Be able to communicate an organisation’s written equality, diversity and inclusion policy and procedures in own area of responsibility.
- Be able to monitor equality, diversity and inclusion within own area of responsibility.
8
Manage staff to receive goods in a retail environment
Verified
Key Learning Objectives:
- Be able to manage staff to receive and check incoming deliveries of goods in a retail environment
9
Manage the payment transaction process in a retail environment
Verified
Key Learning Objectives:
- Be able to monitor payment transaction processing in a retail environment
- Be able to manage the operation of payment points in a retail environment
10
Manage the prevention of wastage and loss in a retail environment
Verified
Key Learning Objectives:
- Understand the purpose of loss-control and stock-taking systems
- Be able to monitor own work area security in a retail environment
- Be able to promote security consciousness to colleagues
- Be able to investigate loss of stock, equipment, cash and cash equivalents
- Be able to take measures to prevent wastage and loss
11
Monitor and help improve food safety in a retail environment
Verified
Key Learning Objectives:
- Understand the principles of food safety management that apply to a retail environment
- Be able to monitor critical control points in a retail environment
- Be able to deal with problems identified when monitoring critical control points in a retail environment
- Be able to ensure that staff perform to the standard required for food safety in a retail environment
- Be able to evaluate the nature and impact of factors or issues that may affect the safety of food in a retail environment
- Be able to contribute to improving food safety in a retail environment
12
Monitor and maintain health and safety in a retail environment
Verified
Key Learning Objectives:
- Understand own role in controlling risks to health and safety in a retail environment
- Understand own responsibility for implementing accident and emergency procedures in a retail environment
- Be able to control risks to health and safety in a retail environment
- Be able to conduct risk assessments in a retail environment
- Be able to implement accident and emergency procedures in a retail environment
13
Monitor and solve customer service problems
Verified
Key Learning Objectives:
- solve immediate customer service problems
- identify repeated customer service problems and options for solving them, take action to avoid the repetition of customer service problems
- understand how to monitor and solve customer service problems
14
Monitor and support secure payment point use during trading hours
Verified
Key Learning Objectives:
- Understand the data security risks associated with payment point use
- Be able to monitor and support secure payment point use during trading hours
15
Organise and monitor the storage of stock in a retail environment
Verified
Key Learning Objectives:
- Understand the causes and prevention of stock loss within storage systems
- Understand the legal and organisational requirements for storing stock
- Be able to organise the use of storage facilities in a retail environment
- Be able to monitor the storage and care of stock in a retail environment
16
Organise the delivery of reliable customer service
Verified
Key Learning Objectives:
- plan and organise the delivery of reliable customer service
- review and maintain customer service delivery
- use recording systems to maintain reliable customer service
- understand how to organise the delivery of reliable customer service
17
Plan, allocate and monitor work of a team
Verified
Key Learning Objectives:
- Be able to plan work for a team.
- Be able to allocate work across a team.
- Be able to manage team members to achieve team objectives.
- Be able to monitor and evaluate the performance of team members.
- Be able to improve the performance of a team.
18
Produce staffing schedules to help a retail team to achieve its targets
Verified
Key Learning Objectives:
- Understand the uses of and constraints upon the staffing schedules for a retail team
- Be able to produce staffing schedules for a retail team
- Be able to adjust staffing schedules to take account of changing operational needs and constraints
19
Promote continuous improvement
Verified
Key Learning Objectives:
- plan improvements in customer service based on customer feedback
- implement changes in customer service
- review changes to promote continuous improvement
- understand how to promote continuous improvement
20
Set objectives and provide support for team members
Verified
Key Learning Objectives:
- Be able to communicate a team’s purpose and objectives to the team members.
- Be able to develop a plan with team members showing how team objectives will be met.
- Be able to support team members identifying opportunities and providing support.
- Be able to monitor and evaluate progress and recognise individual and team achievement.
21
Source required goods and services in a retail environment
Verified
Key Learning Objectives:
- Understand the role of suppliers when sourcing goods and services
- Be able to source required goods and services
- Be able to order goods and services
- Be able to evaluate the performance of suppliers of stock for retail sale
22
Work effectively and support others in a retail organisation
Verified
Key Learning Objectives:
- Understand how own team contributes to the success of the wider organisation
- Understand own role within a team in a retail environment
- Understand what motivates self and colleagues in a retail environment
- Be able to support effective working within a retail team
- Be able to improve own work performance in own retail team
- Be able to help others to learn in a retail environment
23
Work with others to improve customer service
Verified
Key Learning Objectives:
- improve customer service by working with others
- monitor their own performance when improving customer service
- monitor team performance when improving customer service
- understand how to work with others to improve customer service
Regulatory & Verification Details
- Qualification Number (QN)
- 601/1726/6
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Nov 2013