iCQ
Level 3
QN: 601/0351/6
Curriculum Active
iCQ Level 3 Diploma in Retail Skills (Sales Professional)
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 1378 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
48 Units
Guided Hours
1378 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Advise customers on the fixing and care of tiles
Verified
Key Learning Objectives:
- Be able to establish customer requirements for fixing tiles
- Be able to explain to customers how to fix tiles
- Be able to recommend additional products to customers
2
Audit stock levels and stock inventories in a retail environment
Verified
Key Learning Objectives:
- Be able to implement a stock audit in a retail environment
- Be able to use the findings of an audit to identify and re
- solve problems with stock levels and stock inventories
- Be able to communicate the results of an audit
3
Cash up in a retail environment
Verified
Key Learning Objectives:
- Be able to cash up accurately in a retail environment
4
Check stock levels and sort out problems with stock levels in a retail environment
Verified
Key Learning Objectives:
- Understand the purpose of checking stock levels in a retail environment
- Be able to check stock levels in a retail environment as instructed
- Be able to deal with or report stock-related problems that arise when checking stock levels in a retail environment
5
Contribute to the continuous improvement of retail operations within own area of responsibility
Verified
Key Learning Objectives:
- Understand how own area of responsibility can contribute to the overall success of the retail organisation
- Understand how to motivate staff in own area of responsibility to support and contribute to the continuous improvement of retail operations
- Be able to evaluate achievements of organisational performance measures for retail operations within own area of responsibility
- Be able to develop recommendations for improving the effectiveness of retail operations
- Be able to recommend ideas for improving the effectiveness of retail operations to decision makers
- Be able to contribute to the implementation of planned improvements to retail operations within own area of responsibility
6
Demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
Verified
Key Learning Objectives:
- Understand the commercial value of demonstrating make-up and skincare products
- Understand the elements of a demonstration of make-up and skincare products
- Be able to prepare to demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
- Be able to apply make-up or skincare products to customers as part of a demonstration
- Be able to conclude a demonstration of make-up or skincare products
7
Demonstrate products to customers in a retail environment
Verified
Key Learning Objectives:
- Understand how product demonstrations can help to increase sales
- Be able to make the preparations needed to ensure a safe and efficient product demonstration
- Be able to communicate to customers the features and benefits of the products being demonstrated
- Be able to tidy the demonstration area when a product demonstration is finished
8
Deputise for the leader of a retail team
Verified
Key Learning Objectives:
- Understand the standards of performance required of own retail team when deputising for a team leader
- Understand how to gain the co-operation of own retail team when deputising for a team leader
- Be able to maintain the standards of performance of own retail team when deputising for a team leader
- Be able to manage the morale of own retail team when deputising for a team leader
- Be able to manage own performance when deputising for a team leader
9
Finish bake-off food products in a retail environment
Verified
Key Learning Objectives:
- Understand the baking and cooling processes that apply to bake-off food products
- Know the legal and organisational requirements that apply to bake-off products
- Be able to finish the baking process of bake-off products in a retail environment
10
Finish meat products by hand in a retail environment
Verified
Key Learning Objectives:
- Be able to check the suitability of meat products for finishing in a retail environment
- Be able to organise own work area and equipment for finishing meat products in a retail environment
- Be able to achieve meat product yield and finish in a retail environment
11
Glaze, coat or decorate bake-off products for sale in a retail environment
Verified
Key Learning Objectives:
- Know the legal and organisational requirements that apply when glazing, coating and decorating bake-off products in a retail environment
- Be able to glaze, coat and decorate bake-off products in a retail environment
12
Hand-divide, mould and shape fermented dough
Verified
Key Learning Objectives:
- Hand-divide fermented dough to specifications and instructions, Hand-mould and shape fermented dough
13
Hand-process fish in a retail environment
Verified
Key Learning Objectives:
- Understand safe working practices in relation to hand-processing fish
- Understand the relationship between the anatomy of fish and the way fish are hand-processed
- Be able to hand-process fish
- Be able to maintain own work area in a condition fit for hand-processing fish
14
Help customers to apply for a retail store’s credit card and associated insurance products
Verified
Key Learning Objectives:
- Understand the legal requirements relating to informing customers about insurance products associated with a retail store’s credit card
- Understand the importance of helping customers to understand the implications of applying for a retail store’s credit card and associated insurance products
- Understand the legal requirements relating to helping customers to apply for the store’s credit card and associated insurance products
- Be able to offer customers insurance products associated with the store’s credit card
- Be able to help customers to apply for a retail store’s credit card and associated insurance products
15
Help customers to choose alcoholic beverages in a retail environment
Verified
Key Learning Objectives:
- Understand legislation relating to the sale of alcoholic beverages in a retail environment
- Understand the characteristics of different alcoholic beverages
- Be able to comply with legal requirements when helping customers choose alcoholic beverages in a retail environment
- Be able to help customers to choose alcoholic beverages in a retail environment
16
Help customers to choose delicatessen products in a retail environment
Verified
Key Learning Objectives:
- Be able to find out what customers are looking for at the delicatessen counter
- Be able to suggest delicatessen products that meet customer needs
17
Help customers to choose specialist products in a retail environment
Verified
Key Learning Objectives:
- Understand commercial awareness in relation to the organisation, its target market and product offer
- Understand the specialist products within own area of responsibility
- Be able to initiate and develop a rapport with customers
- Be able to match specialist products to individual customer requirements
- Be able to maintain own product knowledge and expertise in relation to specialist products
18
Identify and report the presence of pests, diseases and disorders
Verified
Key Learning Objectives:
- Identify and report the presence of pests, diseases and disorders
- Be able to work safely and minimise environmental damage
- Know how to identify and report the presence of pests, diseases and disorders
- Know relevant health and safety legislation and environmental good practice
19
Improve the customer relationship
Verified
Key Learning Objectives:
- improve communication with their customers, balance the needs of their customer and their organisation, exceed customer expectations to develop the relationship
- understand how to improve the customer relationship
20
Maintain food safety while working with food in a retail environment
Verified
Key Learning Objectives:
- Know how food in a retail environment can become unsafe for consumers
- Know the routine working practices that contribute to food safety in a retail environment
- Be able to maintain own work area in a safe condition for working with food
- Be able to work with food in a way that keeps it safe for customers
- Be able to record the condition of food
21
Maintain moisture levels for crops or plants
Verified
Key Learning Objectives:
- Know why it is important to maintain moisture for crops and plants
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Be able to select
- use and maintain equipment
- Be able to maintain moisture levels for crops and plants
- Be able to work safely and minimise environmental damage
22
Maintain the availability of goods on display in a retail environment to promote sales
Verified
Key Learning Objectives:
- Understand how the display of goods can promote sales
- Understand legal and organisational requirements for displaying goods
- Be able to organise staff to display goods for retail sale
- Be able to evaluate the effectiveness of displays
- Be able to maintain the required quantity and quality of goods on display
23
Manage staff to receive goods in a retail environment
Verified
Key Learning Objectives:
- Be able to manage staff to receive and check incoming deliveries of goods in a retail environment
24
Manage the payment transaction process in a retail environment
Verified
Key Learning Objectives:
- Be able to monitor payment transaction processing in a retail environment
- Be able to manage the operation of payment points in a retail environment
25
Manage the prevention of wastage and loss in a retail environment
Verified
Key Learning Objectives:
- Understand the purpose of loss-control and stock-taking systems
- Be able to monitor own work area security in a retail environment
- Be able to promote security consciousness to colleagues
- Be able to investigate loss of stock, equipment, cash and cash equivalents
- Be able to take measures to prevent wastage and loss
26
Merchandise plants and other relevant products
Verified
Key Learning Objectives:
- Know how to merchandise plants and other products
- Be able to merchandise plants and other products
- Know how to maintain the condition of plants for sale
- Be able to maintain plants ready for sale
27
Monitor and help improve food safety in a retail environment
Verified
Key Learning Objectives:
- Understand the principles of food safety management that apply to a retail environment
- Be able to monitor critical control points in a retail environment
- Be able to deal with problems identified when monitoring critical control points in a retail environment
- Be able to ensure that staff perform to the standard required for food safety in a retail environment
- Be able to evaluate the nature and impact of factors or issues that may affect the safety of food in a retail environment
- Be able to contribute to improving food safety in a retail environment
28
Monitor and solve customer service problems
Verified
Key Learning Objectives:
- solve immediate customer service problems
- identify repeated customer service problems and options for solving them, take action to avoid the repetition of customer service problems
- understand how to monitor and solve customer service problems
29
Monitor and support secure payment point use during trading hours
Verified
Key Learning Objectives:
- Understand the data security risks associated with payment point use
- Be able to monitor and support secure payment point use during trading hours
30
Operate a customer record card system on a beauty counter in a retail environment
Verified
Key Learning Objectives:
- Understand how to maintain the customer record card system in a retail environment
- Be able to set up record cards for customers at a beauty counter in a retail environment
- Be able to use the record card system to recognise opportunities for increasing sales at a beauty counter in a retail environment
31
Organise and monitor the storage of stock in a retail environment
Verified
Key Learning Objectives:
- Understand the causes and prevention of stock loss within storage systems
- Understand the legal and organisational requirements for storing stock
- Be able to organise the use of storage facilities in a retail environment
- Be able to monitor the storage and care of stock in a retail environment
32
Organise own work to meet a dough production schedule in a retail environment
Verified
Key Learning Objectives:
- Understand the importance of maintaining health and safety and food safety during dough production
- Understand why efficient and effective dough production is important to the organisation and its customers
- Be able to organise own work to meet a dough production schedule in a retail environment
33
Organise the delivery of reliable customer service
Verified
Key Learning Objectives:
- plan and organise the delivery of reliable customer service
- review and maintain customer service delivery
- use recording systems to maintain reliable customer service
- understand how to organise the delivery of reliable customer service
34
Pick products in a retail environment to fulfil customer orders
Verified
Key Learning Objectives:
- Be able to organise own work to pick orders within a retail environment
- Be able to pick products in a retail environment to meet customer requirements
- Be able to prepare picked orders for collection or despatch from a retail environment
35
Portion delicatessen products to meet customer requirements in a retail environment
Verified
Key Learning Objectives:
- Be able to cut and weigh delicatessen products to meet customer requirements
- Be able to wrap or package portioned delicatessen products for customers
- Be able to maintain the display of a delicatessen counter
36
Process greengrocery products for sale in a retail environment
Verified
Key Learning Objectives:
- Be able to prepare greengrocery products for sale
- Be able to replenish displays of greengrocery products
- Be able to maintain the quality of greengrocery products on display
37
Produce staffing schedules to help a retail team to achieve its targets
Verified
Key Learning Objectives:
- Understand the uses of and constraints upon the staffing schedules for a retail team
- Be able to produce staffing schedules for a retail team
- Be able to adjust staffing schedules to take account of changing operational needs and constraints
38
Promote a retail store’s credit card to customers in a retail environment
Verified
Key Learning Objectives:
- Understand the importance of promoting a retail store’s credit card to both potential and existing holders of the card
- Be able to promote a retail store’s credit card to customers in a retail environment
39
Promote continuous improvement
Verified
Key Learning Objectives:
- plan improvements in customer service based on customer feedback
- implement changes in customer service
- review changes to promote continuous improvement
- understand how to promote continuous improvement
40
Promote food or drink products by offering samples to customers
Verified
Key Learning Objectives:
- Understand the business reasons for offering samples of food or drink to customers
- Be able to set up attractive and hygienic displays of food or drink samples
- Be able to interact with customers at a display of food or drink samples
- Be able to dispose of food or drink samples in line with organisational procedures
41
Provide a bra fitting service in a retail environment
Verified
Key Learning Objectives:
- Understand what a bra fitting session involves
- Know the features and benefits of different types of bra
- Understand how to prolong the life of a bra
- Know the arrangements for obtaining bras both in and out of stock
- Know how to fit customers for bras
- Be able to find potential customers for the bra fitting service
- Be able to fit customer for bras
42
Provide nutrients to crops or plants
Verified
Key Learning Objectives:
- Know how nutrient requirements vary and their method of application
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Be able to provide nutrients to plants or crops
- Be able to work safely and minimise environmental damage
- Be able to select use and maintain equipment
43
Provide service to customers in a dressing room in a retail environment
Verified
Key Learning Objectives:
- Be able to use the dressing room facilities in a retail environment to create sales opportunities
- Be able to take measures to minimise stock loss while serving customers in a dressing room in a retail environment
- Be able to keep dressing room facilities in a retail environment ready for customer use
- Be able to process unsold merchandise in a dressing room in a retail environment
44
Remove unwanted plant growth to maintain development
Verified
Key Learning Objectives:
- Know the different types of unwanted plant growth
- Know how to maintain plant development
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Be able to select
- use and maintain equipment
- Be able to identify unwanted plant growth
- Be able to remove unwanted plant growth
- Be able to work safely and minimise environmental damage
45
Select, weigh and measure bakery ingredients
Verified
Key Learning Objectives:
- Check quantities of ingredients
- Select ingredients, Weigh and measure ingredients
46
Source required goods and services in a retail environment
Verified
Key Learning Objectives:
- Understand the role of suppliers when sourcing goods and services
- Be able to source required goods and services
- Be able to order goods and services
- Be able to evaluate the performance of suppliers of stock for retail sale
47
Work effectively and support others in a retail organisation
Verified
Key Learning Objectives:
- Understand how own team contributes to the success of the wider organisation
- Understand own role within a team in a retail environment
- Understand what motivates self and colleagues in a retail environment
- Be able to support effective working within a retail team
- Be able to improve own work performance in own retail team
- Be able to help others to learn in a retail environment
48
Work with others to improve customer service
Verified
Key Learning Objectives:
- improve customer service by working with others
- monitor their own performance when improving customer service
- monitor team performance when improving customer service
- understand how to work with others to improve customer service
Regulatory & Verification Details
- Qualification Number (QN)
- 601/0351/6
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Aug 2013