iCQ
Level 3
QN: 610/3690/0
Curriculum Active
iCQ Level 3 Diploma in Travel Services
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 1007 hours.
Qualification Level
Level 3
Awarding Body
iCQ
Syllabus Units
26 Units
Guided Hours
1007 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Build and Maintain Customers' Profiles
Verified
Key Learning Objectives:
- Understand the value of accurate account tracking and management
- Be able to obtain personal travel details
- Be able to compile and maintain personal travel profiles
- Know how to build and maintain personal travel profiles
2
Collect and analyse customer feedback
Verified
Key Learning Objectives:
- Understand the principles and uses of customer feedback in travel and tourism
- Be able to obtain customer feedback efficiently
- Be able to analyse and report on customer feedback data
- Know how to obtain and analyse customer feedback
3
Complete Foreign Exchange Transactions
Verified
Key Learning Objectives:
- Understand the principles of foreign exchange services
- Understand currency exchange operations
- Be able to maintain foreign exchange supplies to meet customer demands
- Know how to maintain stocks of foreign exchange supplies
- Understand the regulations and organisational procedures governing foreign exchange transactions
- Be able to sell and buy exchange products to and from customers
- Know how to conduct foreign exchange transactions
- Be able to remit foreign exchange to suppliers
- Know how to remit foreign currency to suppliers
4
Contribute to business travel account management
Verified
Key Learning Objectives:
- Understand the principles of business travel account management
- Be able to contribute to business travel account management
- Know how to maintain business travel-related information
5
Contribute to Supporting and Developing Colleagues
Verified
Key Learning Objectives:
- Understand the principles of supporting and developing colleagues
- Be able to arrange and carry out team briefings to support and develop colleagues
- Know how to plan and provide team briefings
- Be able to support and train colleagues to improve effectiveness and personal development
- Know how to support colleagues to improve their effectiveness and personal development
6
Deal with travel and tourism problems and emergencies
Verified
Key Learning Objectives:
- Understand the need for effective responses to problems and emergencies
- Be able to respond to problems and emergency situations
- Know how to respond to problems and emergencies
- Be able to co-ordinate post-emergency situations
- Know how to co-ordinate post-emergency situations
7
Develop and maintain relationships with face-to-face customers
Verified
Key Learning Objectives:
- Know how to develop and maintain relationships with customers
- Be able to develop and maintain relationships with customers
8
Develop and maintain relationships with remote customers
Verified
Key Learning Objectives:
- Know how to develop and maintain relationships with customers
- Be able to develop and maintain relationships with customers
9
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector
Verified
Key Learning Objectives:
- Know employer and employee rights, responsibilities and own organisational procedures
- know factors that affect own organisation and occupation
10
Ensure responsibility for actions to reduce risks to health, safety, and security
Verified
Key Learning Objectives:
- Be able to identify the hazards and evaluate the risks in the workplace
- Be able to reduce the risks to health and safety in the workplace
- Know how to reduce risks to health and safety in the workplace
- Be able to reduce the risks to security in the workplace
- Know how to reduce risks to security in the workplace.
11
Establish customers’ interest in sustainable travel and tourism options
Verified
Key Learning Objectives:
- Understand sustainability for the travel and tourism sector
- Know how to establish customer interest in sustainable products
- Establish customer interest in sustainable options
12
Generate increased travel and tourism sales
Verified
Key Learning Objectives:
- Understand how to increase sales
- Generate increased sales
13
Identify and provide travel and tourism related information and advice
Verified
Key Learning Objectives:
- Understand the principles of providing travel and tourism-related information and advice
- Be able to identify customers information and advice needs
- Know how to identify customer information and advice needs
- Be able to source relevant travel and tourism related information and advice
- Know how to source reliable travel and tourism related information
- Be able to provide relevant travel and tourism related information and advice to customers
- Know how to provide travel and tourism related information and advice to customers
14
Monitor and maintain the quality of travel and tourism operations
Verified
Key Learning Objectives:
- Understand how to monitor the quality of travel and tourism operations.2.
- Understand how to maintain the quality of travel and tourism operations.3.
- Monitor the quality of travel and tourism operations
15
Monitor and solve customer service problems
Verified
Key Learning Objectives:
- solve immediate customer service problems
- identify repeated customer service problems and options for solving them, take action to avoid the repetition of customer service problems
- understand how to monitor and solve customer service problems
16
Monitor business performance
Verified
Key Learning Objectives:
- Understand business performance monitoring
- Be able to monitor and improve business performance
- Know how to monitor and improve business performance
17
Monitor, communicate and advise customers of information which impacts their travel arrangements
Verified
Key Learning Objectives:
- Know how to monitor information which impacts on travel
- Know how to advise customers of information that impacts travel
- Monitor internal information which impacts travel
- Advise customers of information that impacts travel
18
Operate in a sustainable manner
Verified
Key Learning Objectives:
- Understand how to operate sustainably
- Operate sustainably
19
Organise and implement travel and tourism promotional activities
Verified
Key Learning Objectives:
- Understand how to organise promotional activities
- Understand how to implement promotional activities
- Plan promotional activities
- Implement promotional activities
- Evaluate promotional activities
20
Organise your work and personal development
Verified
Key Learning Objectives:
- Understand the principles of organising work and personal development
- Be able to organise own workload
- Be able to develop own personal performance
- Know how to organise own work and personal development
21
Process travel services bookings
Verified
Key Learning Objectives:
- Understand the principles to process travel services bookings
- Be able to complete booking administration
- Understand the booking administration process
- Be able to process and issue documentation and additional services
- Know how to process and issue documentation and additional services
22
Sell multi-sector air travel
Verified
Key Learning Objectives:
- Understand the principles of selling multi-sector air travel
- Be able to identify customers’ air travel requirements and options
- Know about world travel geography and air travel products, services and conditions
- Be able to promote the features and benefits of different air travel arrangements
- Know about multi-sector air travel-related products and services
- Be able to handle customers’ objections
- Be able to close the sale
- Know how to sell multi-sector air travel to customers
23
Sell tailor-made travel services
Verified
Key Learning Objectives:
- Understand the principles of selling tailor-made travel services
- Be able to investigate customers’ travel needs
- Be able to deliver tailor-made travel
- Know the legislation and policy regarding the advice offered to customers
- Know about a range of tailor-made travel products and services to meet customers’ needs
- Know about cruise products and services
- Know about a range of destinations
- Know how to create tailor-made travel itineraries
- Understand the policy and legislation that may influence limits of tailor made travel options
- Know how to propose tailor-made travel options to customers
- Be able to settle the agreed transaction
24
Sell tourism related products and services
Verified
Key Learning Objectives:
- Know how to sell tourism related products and services
- Be able to identify customer requirements
- Be able to promote the features and benefits of tourism products and services
- Be able to close the sale
- Know tourism-related products and services
- Know how to close the sale
25
Sell travel related products and services
Verified
Key Learning Objectives:
- Know how to sell travel related products and services
- Be able to identify customer requirements
- Be able to promote the features and benefits of travel products and services
- Be able to close the sale
- Know travel related products and services
- Know how to close the sale
26
Use social media to communicate with customers in travel and tourism
Verified
Key Learning Objectives:
- Know your organisations approach to the use of social media
- Know how to use social media to support an organisation
- Be able to communicate with customers using social media
Regulatory & Verification Details
- Qualification Number (QN)
- 610/3690/0
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Jan 2024