iCQ
Level 4
QN: 603/3514/2
Curriculum Active
iCQ Level 4 Certificate in Principles of Retail Management
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 266 hours.
Qualification Level
Level 4
Awarding Body
iCQ
Syllabus Units
8 Units
Guided Hours
266 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Leadership in Your Organisation
Verified
Key Learning Objectives:
- Be able to provide leadership for a part of an organisation
- Understand how organisational context affects leadership style
- Be able to develop leadership skills to meet organisational needs
2
Managing Staff Performance
Verified
Key Learning Objectives:
- Be able to set detailed work objectives for staff
- Be able to evaluate work activities against organisational requirements
- Be able to review work performance of staff
3
Merchandising for Retail Success
Verified
Key Learning Objectives:
- Use financial information in retail
- Understand how to manage stock flow
- Understand the principles of branch planning
- Review implications of decisions
4
Understanding customer service in retail
Verified
Key Learning Objectives:
- Understand the importance of customer service on retail performance
- Understand how customer service operations are managed within organisations
- Understand how retail organisations monitor and evaluate customer service performance
- Understand how to manage problems within the delivery of effective customer service
- Understand how to improve the quality of customer service in retail
5
Understanding in-store visual merchandising for successful retail
Verified
Key Learning Objectives:
- Understand the qualities of effective in-store merchandising
- Understand the importance of ambience and theatre within a retail environment
6
Understanding the management of stock in a retail business
Verified
Key Learning Objectives:
- Understand how the receipt and storage of stock is managed
- Understand the principles of auditing stock levels
- Understand the legal requirements relating to stock management
7
Understanding the management of the installation of window displays for successful retail
Verified
Key Learning Objectives:
- Understand the qualities of effective window display
- Review the effectiveness of window displays
8
Understanding the retail environment
Verified
Key Learning Objectives:
- Understand the importance of the external environment within which retailing operates in the UK
- Understand the importance of the internal environment within which retailing operates in the UK
Regulatory & Verification Details
- Qualification Number (QN)
- 603/3514/2
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Aug 2018