iCQ
Level 4
QN: 610/5628/5
Curriculum Active
iCQ Level 4 Certificate in the Principles of Retail
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 60 hours.
Qualification Level
Level 4
Awarding Body
iCQ
Syllabus Units
2 Units
Guided Hours
60 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Understanding customer service in retail
Verified
Key Learning Objectives:
- Understand the importance of customer service on retail performance
- Understand how customer service operations are managed within organisations
- Understand how retail organisations monitor and evaluate customer service performance
- Understand how to manage problems within the delivery of effective customer service
- Understand how to improve the quality of customer service in retail
2
Understanding the retail environment
Verified
Key Learning Objectives:
- Understand the importance of the external environment within which retailing operates in the UK
- Understand the importance of the internal environment within which retailing operates in the UK
Regulatory & Verification Details
- Qualification Number (QN)
- 610/5628/5
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Apr 2025