iCQ
Level 4
QN: 601/4359/9
Curriculum Active
iCQ Level 4 Diploma in Business and Administration
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 192 hours.
Qualification Level
Level 4
Awarding Body
iCQ
Syllabus Units
8 Units
Guided Hours
192 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Business administration systems
Verified
Key Learning Objectives:
- Understand administrative systems
- Understand how systems thinking affects the administrative performance of organisations
- Understand the role and function of policies and procedures in meeting customer requirements
2
Communicating in business
Verified
Key Learning Objectives:
- Understand the role of communication in organisations
- Understand the principles of effective communication in organisations
3
Culture and ethics in a business environment
Verified
Key Learning Objectives:
- Understand the impact of different organisational structures and cultures on individuals and organisations
- Understand the impact of ethical practice and social responsibility on individuals and organisations
4
Managing business facilities
Verified
Key Learning Objectives:
- Understand the role of facilities management in a business
- Understand the management of organisational accommodation
- Understand the influence of health, safety and environmental legislation on facilities management
5
Managing people and performance in a business environment
Verified
Key Learning Objectives:
- Understand workplace learning and development methods
- Understand the nature of individuals' influences on their behaviour at work
- Understand the concept of leadership and its influence on team working
- Understand the factors that contribute to successful team development and performance
- Understand problem-solving and conflict resolution when managing people
6
Managing sustainability and risk
Verified
Key Learning Objectives:
- Understand sustainability and waste management in a business environment
- Understand the assessment and management of risk in a business environment
7
Personal effectiveness in a business environment
Verified
Key Learning Objectives:
- Understand the relationship between personal effectiveness and effective people management
- Understand the relationship between motivation and individual effectiveness
- Understand how Continuous Professional Development (CPD) influences personal effectiveness
8
Supporting business activities
Verified
Key Learning Objectives:
- Understand the structure of administrative systems to support business
- Understand support for the office environment
- Understand how to support business meetings and events in an organisation
- Understand how to support projects in an organisation
- Understand effective diary management in an organisation
Regulatory & Verification Details
- Qualification Number (QN)
- 601/4359/9
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2014