iCQ
Level 4
QN: 600/8069/3
Curriculum Active
iCQ Level 4 Diploma in Principles of Hospitality Management
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 568 hours.
Qualification Level
Level 4
Awarding Body
iCQ
Syllabus Units
14 Units
Guided Hours
568 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Principles of bar and cellar management
Verified
Key Learning Objectives:
- Understand the procedural requirements that impact on bar and cellar management techniques
- Know how to operate bar and cellar equipment
- Understand the impact of technological developments
- Understand the impact of ethical issues on bar management techniques
2
Principles of financial performance management in hospitality operations
Verified
Key Learning Objectives:
- Understand financial reporting systems and processes
- Understand the use of capital and revenue budgets in a hospitality operation
- Understand how to manage cash flow
- Understand how to prepare financial cases for development projects
3
Principles of food and beverage operations management
Verified
Key Learning Objectives:
- Understand different food and beverage production and service styles
- Understand the financial controls used in food and beverage operations
- Know how to develop menus suitable for hospitality
- Know how to provide food and beverage services for hospitality
4
Principles of hospitality accommodation management
Verified
Key Learning Objectives:
- Understand the provision of accommodation services in diverse contexts
- Understand the impact of contemporary management issues on the effective management and business performance of accommodation services
- Understand factors that contribute to the effective management and business performance in the accommodation service function
- Understand how to apply techniques to maximise and measure occupancy and rooms revenue
5
Principles of rooms division operations management
Verified
Key Learning Objectives:
- Understand services provided by the rooms division in diverse contexts
- Understand the impact of contemporary management issues on the effective management and business performance in the front of ho
- Understand the factors that contribute to effective management and business performance in the accommodation service function
- Understand how to apply techniques to maximise and measure occupancy and rooms revenue
6
The Principles of Food Safety Management for Catering
Verified
Key Learning Objectives:
- Understand how food business operators can ensure compliance with food safety legislation.
- Understand the operational requrements needed to ensure food safety.
- Understand how to establish food safety management procedures.
- Understand the controls required for food safety.
- Understand how to maintain food safety management procedures.
7
Understand how to develop hospitality teams
Verified
Key Learning Objectives:
- Understand the role of training in the development of effective teams
- Understand how to analyse the training needs of people in the workplace
- Understand how to devise plans for the development of teams in the workplace to improve performance
8
Understand how to manage the provision of customer service in hospitality organisations
Verified
Key Learning Objectives:
- Understand customer service policies within business and service contexts
- Understand how communication impacts on the promotion of a customer-focused culture
- Understand how hospitality services to meet customer requirements and expectations can be identified
- Understand how improvements to customer services can be implemented
9
Understand how to maximise the efficient use of physical resources
Verified
Key Learning Objectives:
- Understand how to manage physical resources within own area of responsibility
- Understand how to plan and implement improvements for managing physical resources within own area of responsibility
10
Understand how to plan and manage kitchen operations
Verified
Key Learning Objectives:
- Understand systems and equipment used for volume food production in different contexts
- Understand how the purchase of materials and commodities can be managed
- Understand food quality control processes and policies for volume food production
11
Understand the market in which an organisation operates
Verified
Key Learning Objectives:
- Understand how customer needs can be identified
- Understand the characteristics of hospitality markets
- Understand how to implement a market analysis
- Understand how to report research findings to inform managerial decisions
12
Understanding how to comply with legal and regulatory, requirements within hospitality organisations
Verified
Key Learning Objectives:
- Understand requirements placed on hospitality organisations by legal, regulatory, ethical and social responsibilities
- Understand how to monitor the operational compliance of a hospitality organisation in meeting legal, regulatory, ethical and social requirements
- Understand how to make recommendations on areas of non-compliance with legal, regulatory, ethical and social requirements
13
Understanding how to effectively manage the sales of hospitality services
Verified
Key Learning Objectives:
- Understand methods of monitoring sales team performance
- Understand how to improve the selling skills of employees in the hospitality sector
- Understand how to improve sales within hospitality businesses
14
Understanding leadership and management in hospitality organisations
Verified
Key Learning Objectives:
- Understand the difference between leading and managing teams
- Understand commonly applied theoretical concepts which describe human nature and managerial behaviour in the workplace
- Understand how management style can influence managerial behaviour
- Understand how to apply managerial styles in hospitality contexts
Regulatory & Verification Details
- Qualification Number (QN)
- 600/8069/3
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Feb 2013