iCQ
Level 4
QN: 601/4238/8
Curriculum Active
iCQ Level 4 Diploma in Retail Knowledge
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 1039 hours.
Qualification Level
Level 4
Awarding Body
iCQ
Syllabus Units
25 Units
Guided Hours
1039 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Developing Successful Business Teams
Verified
Key Learning Objectives:
- Understand the features of successful business teams
- Be able to support team development
- Be able to monitor the performance of teams
2
Doing Business Globally
Verified
Key Learning Objectives:
- Understand factors within a company which affect the building overseas markets.
- Understand logistics for taking designs, brands and products to Global markets
- Understand how cultural differences can influence design ideas for different countries.
- Recognise techniques for communication in different cultures and develop cultural awareness.
3
Finance for non-finance managers
Verified
Key Learning Objectives:
- Understand financial statements
- Understand the profitability of products and services within the business
- Understand how to improve management systems through implementation of financial data
- Understand the techniques for managing financial systems effectively
- Review the effectiveness of financial management systems in order to make successful business decisions
4
Intellectual property management
Verified
Key Learning Objectives:
- Understand the legal issues in relation to intellectual property rights and their business
- Know how to manage the intellectual property rights
- Understand the revenue opportunities and risks associated with intellectual property rights
5
Internet Marketing in Business
Verified
Key Learning Objectives:
- Know what role internet marketing has within a modern marketing context
- Understand the benefits of internet marketing to customers
- Understand the opportunities offered to businesses by internet marketing
- Understand the challenges faced by businesses using internet marketing.
6
Leadership in Your Organisation
Verified
Key Learning Objectives:
- Be able to provide leadership for a part of an organisation
- Understand how organisational context affects leadership style
- Be able to develop leadership skills to meet organisational needs
7
Management Decision Making
Verified
Key Learning Objectives:
- Understand how information and knowledge informs management decision making
- Understand how Information and Communication Technology (ICT) supports management decision making
- Be able to take management decisions
- Be able to plan improvements to a management decision making system
8
Managing Staff Performance
Verified
Key Learning Objectives:
- Be able to set detailed work objectives for staff
- Be able to evaluate work activities against organisational requirements
- Be able to review work performance of staff
9
Marketing Intelligence
Verified
Key Learning Objectives:
- Understand buyer behaviour and the purchase decision-making process
- Be able to use marketing research techniques
- Be able to assess market size and future demand
- Be able to measure customer satisfaction
10
Merchandising for Retail Success
Verified
Key Learning Objectives:
- Use financial information in retail
- Understand how to manage stock flow
- Understand the principles of branch planning
- Review implications of decisions
11
Principles of Management and Leadership
Verified
Key Learning Objectives:
- Understand the link between management and leadership
- Understand the skills and styles of management and leadership
- Be able to apply theory in an organisational context
- Be able to plan for the development of leadership and management skills
12
Principles of Social Media within a Business
Verified
Key Learning Objectives:
- Understand how Social Media fits into the objectives and marketing of a business
- Understand how to select Social Media tools and channels for a business
- Understand how to measure the success of using social media tools and channels
- Understand how social media policy and guidelines can impact a business
- Be able to monitor how a business is using Social Media
13
The Internet and E-Business
Verified
Key Learning Objectives:
- Understand the scope of e business.
- Understand how the internet works.
- Be able to use different e-business models.
- Be able to use good website design
14
Understand How to Manage Work Activities to Improve Business Performance
Verified
Key Learning Objectives:
- Understand the importance of business processes in delivering outcomes based upon business goals and objectives
- Understand how work plans are developed for own area of responsibility
- Understand how to monitor appropriate work plans and systems to improve organisational performance
- Understand health and safety requirements when managing business activities
15
Understand project management skills
Verified
Key Learning Objectives:
- Understand the role of a project manager
- Understand how to plan projects
- Understand how to monitor a project to ensure success
- Understand the process of project closure
16
Understanding buying in retail
Verified
Key Learning Objectives:
- Recognise different buying environments
- Understand how the working environment affects the buyer
- Understand critical path
17
Understanding customer service in retail
Verified
Key Learning Objectives:
- Understand the importance of customer service on retail performance
- Understand how customer service operations are managed within organisations
- Understand how retail organisations monitor and evaluate customer service performance
- Understand how to manage problems within the delivery of effective customer service
- Understand how to improve the quality of customer service in retail
18
Understanding how the effectiveness of store operations can be improved
Verified
Key Learning Objectives:
- Understand the process of improving store operations
- Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
- Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations
19
Understanding in-store visual merchandising for successful retail
Verified
Key Learning Objectives:
- Understand the qualities of effective in-store merchandising
- Understand the importance of ambience and theatre within a retail environment
20
Understanding retail concepts and outlet design
Verified
Key Learning Objectives:
- Understand the qualities of effective retail architecture
- Understand the significance of retail architecture
- Understand the premise of concept stores/outlets
21
Understanding security and loss prevention in a retail business
Verified
Key Learning Objectives:
- Know the range of security risks faced by a retail business
- Understand the effect which crime has on a retail business and its staff
- Understand the loss prevention procedures used in a retail business
- Know how security incidents should be dealt with
- Know how to carry out an assessment of security risk
22
Understanding the management of stock in a retail business
Verified
Key Learning Objectives:
- Understand how the receipt and storage of stock is managed
- Understand the principles of auditing stock levels
- Understand the legal requirements relating to stock management
23
Understanding the management of the installation of window displays for successful retail
Verified
Key Learning Objectives:
- Understand the qualities of effective window display
- Review the effectiveness of window displays
24
Understanding the retail environment
Verified
Key Learning Objectives:
- Understand the importance of the external environment within which retailing operates in the UK
- Understand the importance of the internal environment within which retailing operates in the UK
25
Understanding the sourcing environment in retail
Verified
Key Learning Objectives:
- Understand where and how to source products
- Understand the PESTLE environment
- Understand how to build supply relationships
Regulatory & Verification Details
- Qualification Number (QN)
- 601/4238/8
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2014