iCQ
Level 4
QN: 601/4212/1
Curriculum Active
iCQ Level 4 Diploma in Retail Management
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 814 hours.
Qualification Level
Level 4
Awarding Body
iCQ
Syllabus Units
22 Units
Guided Hours
814 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Address performance problems affecting team members
Verified
Key Learning Objectives:
- Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance.
- Be able to identify performance problems of team members.
- Be able to discuss performance problems with team members.
- Be able to set a course of action to deal with identified problems with team members.
2
Audit stock levels and stock inventories in a retail environment
Verified
Key Learning Objectives:
- Be able to implement a stock audit in a retail environment
- Be able to use the findings of an audit to identify and re
- solve problems with stock levels and stock inventories
- Be able to communicate the results of an audit
3
Contribute to the continuous improvement of retail operations within own area of responsibility
Verified
Key Learning Objectives:
- Understand how own area of responsibility can contribute to the overall success of the retail organisation
- Understand how to motivate staff in own area of responsibility to support and contribute to the continuous improvement of retail operations
- Be able to evaluate achievements of organisational performance measures for retail operations within own area of responsibility
- Be able to develop recommendations for improving the effectiveness of retail operations
- Be able to recommend ideas for improving the effectiveness of retail operations to decision makers
- Be able to contribute to the implementation of planned improvements to retail operations within own area of responsibility
4
Design Development, Creativity and Business Development
Verified
Key Learning Objectives:
- Define techniques used in creating a brand and the importance of branding to business development.
- Be able to develop thought processes to generate creative ideas
- Be able to transfer creative thought to initial design idea., Define techniques used in the presentation of developed design concepts to the end user (considering and understanding client needs).
- Understand selling and promotional techniques to increase customer/client base.
5
Develop and evaluate operational plans for own area of responsibility
Verified
Key Learning Objectives:
- Be able to align objectives of own area of responsibility with those of own organisation.
- Be able to implement operational plans in own area of responsibility.
- Be able to monitor and evaluate operational plans in own area of responsibility..
6
Graphics in the Retail Environment
Verified
Key Learning Objectives:
- Understand the significance of graphics in the retail environment
- Know how to construct a retail graphics package
- Review graphics package
7
Help customers to choose specialist products in a retail environment
Verified
Key Learning Objectives:
- Understand commercial awareness in relation to the organisation, its target market and product offer
- Understand the specialist products within own area of responsibility
- Be able to initiate and develop a rapport with customers
- Be able to match specialist products to individual customer requirements
- Be able to maintain own product knowledge and expertise in relation to specialist products
8
In-store visual merchandising for successful retail
Verified
Key Learning Objectives:
- Understand the qualities of effective in-store merchandising
- Be able to design and produce a floor layout
- Be able to design and produce an in-store display
9
Independent Strategic Retail Management Project
Verified
Key Learning Objectives:
- Be able to agree a project brief
- Plan and manage the project
- Prepare and present their work
- Review the process and outcome/s
10
Installing window displays for retail
Verified
Key Learning Objectives:
- Understand the qualities of effective window display
- Be able to design, co-ordinate and manage a window display
- Review window display
11
Manage customer service in retail
Verified
Key Learning Objectives:
- Understand the principles of customer service management in retail
- Be able to manage customer service within a retail organisation
- Be able to contribute to customer service improvements in a retail organisation
12
Manage risk in own area of responsibility
Verified
Key Learning Objectives:
- Be able to undertake a risk evaluation for current and planned activities within own area of responsibility.
- Be able to minimise the impact and likelihood of potential risks occurring in own area of responsibility.
- Be able to communicate identified risks.
13
Manage the prevention of wastage and loss in a retail environment
Verified
Key Learning Objectives:
- Understand the purpose of loss-control and stock-taking systems
- Be able to monitor own work area security in a retail environment
- Be able to promote security consciousness to colleagues
- Be able to investigate loss of stock, equipment, cash and cash equivalents
- Be able to take measures to prevent wastage and loss
14
Monitor and maintain health and safety in a retail environment
Verified
Key Learning Objectives:
- Understand own role in controlling risks to health and safety in a retail environment
- Understand own responsibility for implementing accident and emergency procedures in a retail environment
- Be able to control risks to health and safety in a retail environment
- Be able to conduct risk assessments in a retail environment
- Be able to implement accident and emergency procedures in a retail environment
15
Organise and monitor the storage of stock in a retail environment
Verified
Key Learning Objectives:
- Understand the causes and prevention of stock loss within storage systems
- Understand the legal and organisational requirements for storing stock
- Be able to organise the use of storage facilities in a retail environment
- Be able to monitor the storage and care of stock in a retail environment
16
Project management skills
Verified
Key Learning Objectives:
- Understand the role of a project manager
- Be able to plan a project
- Be able to carry out the project
17
Promote the use of technology within an organisation
Verified
Key Learning Objectives:
- Be able to develop a strategy to promote the use of technology, in line with organisational values and customer needs.
- Be able to implement a strategy for promoting technology across an organisation.
- Be able to monitor and review the impact of an organisation’s technology strategy, in line with best practice.
18
Provide leadership and direction for own area of responsibility
Verified
Key Learning Objectives:
- Be able to lead in own area of responsibility.
- Be able to provide direction and set objectives in own area of responsibility.
- Be able to communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Be able to assess own leadership performance.
19
Retail management skills
Verified
Key Learning Objectives:
- Understand the roles and responsibilities of a retail manager
- Be able to make retail management decisions utilising relevant information in line with their own role and responsibilities
- Be able to manage payment transactions in line with their own role and responsibilities
- Be able to manage security within a retail outlet in line with their own role and responsibilities
- Be able to manage a team in a retail outlet
20
Social Networking Management for a Business
Verified
Key Learning Objectives:
- Be able to evaluate external social networking tools for a business
- Understand how to classify the social networking audience of a business
- Be able to use social media management tools in relation to social networking
- Be able to carry out a risk analysis and create a digital crisis management plan in relation to social networking for a business
- Be able to use social networking measurement and monitoring tools for a business
21
Support individuals to develop and take responsibility for their performance
Verified
Key Learning Objectives:
- Be able to agree their performance development needs with an individual.
- Be able to understand how to help an individual create a development plan.
- Be able to support an individual in implementing their development plan.
- Be able to evaluate an individual’s progress against a development plan and provide feedback for continual performance improvement.
22
Using Digital Channels, Platforms and Social Networks to Deliver Marketing Communications - Advertising
Verified
Key Learning Objectives:
- Understand requirements for delivering marketing communications (advertising)
- Understand key issues relating to using digital channels, platforms and social networks for target audiences to deliver marketing communications (advertising)
- Be able to select digital channels, platforms and social networks for target audiences
- Be able to set up digital channels, platforms and social networks for target audiences to deliver marketing communications (advertising)
- Be able to implement the use of digital channels, platforms and social networks for target audiences to deliver marketing communications (advertising)
Regulatory & Verification Details
- Qualification Number (QN)
- 601/4212/1
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2014