iCQ
Level 4
QN: 601/3706/X
Curriculum Active
iCQ Level 4 NVQ Diploma in Business Administration (RQF)
Official qualification regulated by Ofqual, awarded by iCQ. Classified as a Occupational Qualification. Total guided learning hours: 1106 hours.
Qualification Level
Level 4
Awarding Body
iCQ
Syllabus Units
44 Units
Guided Hours
1106 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Analyse and present business data
Verified
Key Learning Objectives:
- Understand the analysis and presentation of business data
- Be able to analyse quantitative and qualitative business data
- Be able to present the analysis of business data
2
Chair and lead meetings
Verified
Key Learning Objectives:
- Be able to prepare to lead meetings
- Be able to chair and lead meetings
- Be able to deal with post-meeting matters
3
Champion customer service
Verified
Key Learning Objectives:
- Understand how to champion customer service
- Be able to identify the scope for improvements to customer service
- Be able to champion customer service
4
Collaborate with other departments
Verified
Key Learning Objectives:
- Understand how to collaborate with other departments
- Be able to identify opportunities for collaboration with other departments
- Be able to collaborate with other departments
5
Communicate in a business environment
Verified
Key Learning Objectives:
- Understand business communication models, systems and processes
- Be able to communicate in writing in business
- Be able to communicate verbally in business
6
Conduct quality audits
Verified
Key Learning Objectives:
- Understand the principles underpinning the management of quality
- Be able to prepare to carry out quality audits
- Be able to conduct quality audits
7
Contribute to the design and development of an information system
Verified
Key Learning Objectives:
- Understand information system design requirements
- Be able to contribute to the specification of an information system
- Be able to recommend options for the development of an information system
8
Contribute to the improvement of business performance
Verified
Key Learning Objectives:
- Understand the principles of resolving business problems
- Understand improvement techniques and processes
- Be able to solve problems in business
- Be able to contribute to the improvement of activities
9
Create bespoke business documents
Verified
Key Learning Objectives:
- Understand how to create bespoke business documents
- Be able to design bespoke business documents
- Be able to create bespoke business documents
10
Deliver a presentation
Verified
Key Learning Objectives:
- Understand the principles underpinning the delivery of presentations
- Be able to prepare to deliver a presentation
- Be able to deliver a presentation
11
Design business processes
Verified
Key Learning Objectives:
- Understand techniques and tools that support the design of business processes
- Be able to develop business processes
- Be able to evaluate the effectiveness of business processes
12
Develop a presentation
Verified
Key Learning Objectives:
- Understand how to develop a presentation
- Be able to develop a presentation
13
Develop and implement an operational plan
Verified
Key Learning Objectives:
- Understand the principles of operational planning
- Be able to develop an operational plan
- Be able to implement an operational plan
- Be able to evaluate the effectiveness of an operational plan
14
Develop and maintain professional networks
Verified
Key Learning Objectives:
- Understand the principles of effective networking
- Be able to identify professional networks for development
- Be able to maintain professional networks
15
Develop working relationships with stakeholders
Verified
Key Learning Objectives:
- Understand working relationships with stakeholders
- Be able to determine the scope for collaboration with stakeholders
- Be able to develop productive working relationships with stakeholders
- Be able to evaluate relationships with stakeholders
16
Encourage innovation
Verified
Key Learning Objectives:
- Be able to identify opportunities for innovation
- Be able to generate and test ideas for innovation and improvement
- Be able to implement innovative ideas and improvements
17
Encourage learning and development
Verified
Key Learning Objectives:
- Understand the principles of learning and development
- Be able to support individuals' learning and development
- Be able to evaluate individuals’ learning and development
18
Establish business risk management processes
Verified
Key Learning Objectives:
- Understand business risk management models and techniques
- Be able to develop business risk management processes
- Be able to evaluate the effectiveness of business risk management processes
19
Evaluate the provision of business travel or accommodation
Verified
Key Learning Objectives:
- Understand the provision of business travel or accommodation arrangements
- Be able to evaluate the quality of organisational business travel or accommodation arrangements
- Be able to recommend improvements to organisational business travel or accommodation arrangements
20
Implement and maintain business continuity plans and processes
Verified
Key Learning Objectives:
- Be able to plan for the implementation of business continuity plans and processes
- Be able to implement business continuity plans and processes
- Be able to maintain the fitness for purpose of on-going business continuity plans and processes
21
Initiate and implement operational change
Verified
Key Learning Objectives:
- Understand the implementation of operational change
- Be able to plan for operational change
- Be able to manage operational change
- Be able to evaluate the effectiveness of operational change
22
Manage a budget
Verified
Key Learning Objectives:
- Understand how to identify financial requirements
- Understand how to set budgets
- Be able to manage a budget
- Be able to evaluate the use of a budget
23
Manage a project
Verified
Key Learning Objectives:
- Understand the management of a project
- Be able to plan a project
- Be able to manage a project
- Be able to evaluate the effectiveness of a project
24
Manage an office facility
Verified
Key Learning Objectives:
- Understand the management of an office facility
- Be able to manage and maintain an office facility
25
Manage business risk
Verified
Key Learning Objectives:
- Understand the management of business risk
- Be able to address business risk
- Be able to mitigate business risk
26
Manage conflict within a team
Verified
Key Learning Objectives:
- Understand the principles of conflict management
- Be able to reduce the potential for conflict within a team
- Be able to deal with conflict within a team
27
Manage events
Verified
Key Learning Objectives:
- Understand the management of an event
- Be able to manage the planning of an event
- Be able to manage an event
- Be able to follow up an event
28
Manage individuals’ performance
Verified
Key Learning Objectives:
- Understand the management of underperformance in the workplace
- Be able to manage individuals' performance in the workplace
29
Manage information systems
Verified
Key Learning Objectives:
- Understand the management of information systems
- Be able to set up information system processes
- Be able to manage an information system
30
Manage knowledge in an organisation
Verified
Key Learning Objectives:
- Understand the principles of knowledge management
- Be able to identify knowledge to be managed within an organisation
- Be able to manage knowledge within an organisation
31
Manage personal and professional development
Verified
Key Learning Objectives:
- Be able to identify personal and professional development requirements
- Be able to fulfil a personal and professional development plan
- Be able to maintain the relevance of a personal and professional development plan
32
Manage physical resources
Verified
Key Learning Objectives:
- Be able to identify the need for physical resources
- Be able to obtain physical resources
- Be able to manage the use of physical resources
33
Manage team performance
Verified
Key Learning Objectives:
- Understand the management of team performance
- Be able to allocate and assure the quality of work
- Be able to manage communications within a team
34
Manage the work of an administrative function
Verified
Key Learning Objectives:
- Understand the management of an administrative function
- Be able to organise the work of an administrative function
- Be able to manage administrative workflows
35
Monitor information systems
Verified
Key Learning Objectives:
- Understand how information systems are used
- Be able to monitor information systems
36
Negotiate in a business environment
Verified
Key Learning Objectives:
- Understand the principles underpinning negotiation
- Be able to prepare for business negotiations
- Be able to carry out business negotiations
37
Optimise the use of technology
Verified
Key Learning Objectives:
- Understand the principles underpinning the optimisation of technology
- Be able to scope the use of technology
- Be able to optimise the use of technological solutions
- Be able to manage the use of technology
38
Prepare for and support quality audits
Verified
Key Learning Objectives:
- Understand the principles underpinning the management of quality
- Be able to prepare for quality audits
- Be able to support quality audits
39
Prepare specifications for contracts
Verified
Key Learning Objectives:
- Understand the principles supporting the preparation of specifications for contracts
- Be able to prepare specifications for contracts
40
Procure products and/or services
Verified
Key Learning Objectives:
- Be able to identify procurement requirements
- Be able to select suppliers
- Be able to buy products and/or services
41
Promote equality of opportunity, diversity and inclusion
Verified
Key Learning Objectives:
- Understand the principles underpinning equality, diversity and inclusion in the workforce
- Be able to evaluate organisational strategies, policies and practices which address equality, diversity and inclusion requirements
- Be able to promote equality, diversity and inclusion policies and practices
42
Recruitment, selection and induction practice
Verified
Key Learning Objectives:
- Understand the principles and theories underpinning recruitment, selection and induction practice
- Be able to recruit people into an organisation
- Be able to select appropriate people for the role
- Be able to induct people into an organisation
43
Resolve administrative problems
Verified
Key Learning Objectives:
- Understand the principles underpinning the resolution of administrative problems
- Be able to identify administrative problems
- Be able to re
- solve administrative problems
44
Support environmental sustainability in a business environment
Verified
Key Learning Objectives:
- Understand the principles supporting environmental sustainability in a business environment
- Be able to implement best practice in environmental sustainability in a business environment
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3706/X
- Regulated Status
- Available to learners
- Awarding Body
- iCQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2014