IMI
Level 3
QN: 600/0253/0
Curriculum Active
IMI Level 3 Diploma in Vehicle Fitting Supervisory Competence
Official qualification regulated by Ofqual, awarded by IMI. Classified as a Occupational Qualification. Total guided learning hours: 502 hours.
Qualification Level
Level 3
Awarding Body
IMI
Syllabus Units
15 Units
Guided Hours
502 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Competency in Identifying and Agreeing Motor Vehicle Customer Service Needs
Verified
Key Learning Objectives:
- be able to obtain relevant information from the customer
- be able to provide relevant information to the customer
- be able to agree work undertaken with the customer
- be able to ensure recording systems are implemented correctly
2
Competency in Making Learning Possible through Demonstrations and Instruction
Verified
Key Learning Objectives:
- be able to demonstrate skills and methods to learners
- be able to instruct learners
3
Competency in Monitoring And Solving Customer Service Problems Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to solve immediate customer service problems
- Be able to identify repeat customer service problems and options to solve them
- Be able to take action to avoid repeat customer service problems
4
Competency in Monitoring Procedures to Control Risks to Health and Safety in the Automotive Sector
Verified
Key Learning Objectives:
- be able to check that health and safety procedures are followed
- be able to ensure that risks are controlled safely and effectively
5
Competency in Processing Payment Transactions Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to calculate prices for motor vehicle parts
- Be able to process payments for motor vehicle parts
- Be able to provide an appropriate level of customer service when processing payments
6
Competency in Receiving and Storing Motor Vehicle Parts
Verified
Key Learning Objectives:
- Be able to prepare to receive and store motor vehicle parts
- Be able to receive motor vehicle parts
- Be able to store motor vehicle parts after receiving them
- Be able to maintain records relating to receiving and storing motor vehicle parts
7
Competency in Selling Motor Vehicle Parts to Customers
Verified
Key Learning Objectives:
- Be able to provide the customer with a choice of motor vehicle parts to meet their needs
- Be able to help customers choose motor vehicle parts that meet their needs
- Be able to complete the sale of motor vehicle parts
8
Knowledge in Monitoring Procedures to Control Risk to Health and Safety
Verified
Key Learning Objectives:
- understand health and safety legislation and workplace policies
- understand risks to health and safety
- understand the importance of monitoring and controlling health and safety
- understand the scope of their role regarding health and safety
9
Knowledge of how to Identify and Agree Motor Vehicle Customer Service Needs
Verified
Key Learning Objectives:
- understand legislative and organisational requirements and procedures
- understand how to communicate and care for customers
- understand company products and services
10
Knowledge of how to Make Learning Possible through Demonstrations and Instruction
Verified
Key Learning Objectives:
- understand the nature and role of demonstrations and instruction
- understand the principles and concepts of demonstration and instruction
- understand the external factors influencing human resource development
11
Knowledge of Monitoring And Solving Customer Service Problems Within A Vehicle Parts
Verified
Key Learning Objectives:
- Understand the legal requirements, regulations and codes of practice relevant to vehicle parts customer service
- Understand the organisational context for working with vehicle parts customers
- Understand how to solve customer service problems
12
Knowledge of Processing Payment Transactions Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Know legal and regulatory requirements relating to the processing of payment transactions
- Understand organisational requirements relating to the processing of payment transactions
- Understand how to deal with customers when processing payments
- Know how to calculate prices for motor vehicle parts
- Know how to process payments for motor vehicle parts
13
Knowledge of Receiving and Storing Motor Vehicle Parts
Verified
Key Learning Objectives:
- Understand the legal requirements and regulations that cover receiving and storing motor vehicle parts
- Understand organisational systems relevant to receiving and storing motor vehicle parts
- Understand the importance of receiving and storing vehicle parts correctly
- Know how to store motor vehicle parts after receiving them
14
Knowledge of Selling Motor Vehicle Parts to Customers
Verified
Key Learning Objectives:
- Understand the legal requirements, regulations and codes of practice relevant to selling motor vehicle parts
- Know how to identify different options for motor vehicle parts that might meet customer needs
- Understand how to give motor vehicle parts customers information on the features and benefits of different parts
- Understand how to assist motor vehicle parts customers to make a buying choice
- Understand the importance of building customer confidence and loyalty during the selling process
- Understand how to complete a sale with motor vehicle parts customers
15
Plan, monitor and adjust staffing levels and schedules in a retail environment
Verified
Key Learning Objectives:
- Know how to plan staffing levels and prepare work schedules for a retail team
- Know how to monitor staffing levels and schedules against the work targets of a retail team
- Plan staffing levels and prepare work schedules for a retail team
- Monitor staffing levels and schedules against the work targets of a retail team
Regulatory & Verification Details
- Qualification Number (QN)
- 600/0253/0
- Regulated Status
- Available to learners
- Awarding Body
- IMI
- Qualification Type
- Occupational Qualification
- Operational Start
- Mar 2011
- Operational End
- Dec 2029