IMI
Level 4
QN: 600/0439/3
Curriculum Active
IMI Level 4 Diploma in Vehicle Maintenance & Repair Principles (VRQ)
Official qualification regulated by Ofqual, awarded by IMI. Classified as a Vocationally-Related Qualification. Total guided learning hours: 556 hours.
Qualification Level
Level 4
Awarding Body
IMI
Syllabus Units
17 Units
Guided Hours
556 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Knowledge in Conducting Diagnostic Consultations with Customers in Motor Vehicle Environments
Verified
Key Learning Objectives:
- understand how to communicate effectively with customers, offer good customer care and present themselves in a suitable and professional manner
2
Knowledge in Monitoring Procedures to Control Risk to Health and Safety
Verified
Key Learning Objectives:
- understand health and safety legislation and workplace policies
- understand risks to health and safety
- understand the importance of monitoring and controlling health and safety
- understand the scope of their role regarding health and safety
3
Knowledge of Diagnosing Motor Vehicle Faults Where No Prescribed Process or Format is Available in Motor Vehicle Environments
Verified
Key Learning Objectives:
- understand where to find
- interpret and use sources of information
- understand electrical and electronic principles
- understand a selected vehicle system
- understand the use of diagnostic and rectification equipment for diagnosing a vehicle system
- understand how to diagnose and rectify a vehicle system fault where there is no prescribed process
- understand the importance of recording information when diagnosing faults
4
Knowledge of how to Identify and Agree Motor Vehicle Customer Service Needs
Verified
Key Learning Objectives:
- understand legislative and organisational requirements and procedures
- understand how to communicate and care for customers
- understand company products and services
5
Knowledge of how to Make Learning Possible through Demonstrations and Instruction
Verified
Key Learning Objectives:
- understand the nature and role of demonstrations and instruction
- understand the principles and concepts of demonstration and instruction
- understand the external factors influencing human resource development
6
Knowledge of Liaising with Vehicle Product Manufacturers and Suppliers on Technical Matters
Verified
Key Learning Objectives:
- understand how to communicate effectively with manufacturers, suppliers, managers, colleagues and customers
- understand how to access reporting systems, compile reports and process information
7
Knowledge of Providing Diagnostic Equipment and Technical Information System Support in Motor Vehicle Environments
Verified
Key Learning Objectives:
- understand workplace and manufacturer procedures associated with using, updating and maintaining technical information systems and diagnostic equipment
- understand how to maintain and diagnose faults on technical information systems and diagnostic equipment
- understand the importance of recording information and reporting/advising of changes, faults and failures promptly
8
Knowledge of Providing Technical Support and Advice to Colleagues in Motor Vehicle Environments
Verified
Key Learning Objectives:
- understand how to file, present and demonstrate technical information to workshop colleagues
- understand how to check colleagues work, give effective and positive feedback, advice and guidance
- understand how to recognise a training need and the importance of continuous development and learning
9
Knowledge of Support for Job Roles in the Automotive Work Environment
Verified
Key Learning Objectives:
- understand key organisational structures, functions and roles within the automotive work environment
- understand the importance of obtaining, interpreting and using information in order to support their job role within the automotive work environment
- understand the importance of different types of communication within the automotive work environment
- understand communication requirements when carrying out vehicle repairs in the automotive work environment
- understand how to develop good working relationships with colleagues and customers in the automotive workplace
10
Skills in Conducting Diagnostic Consultations with Customers in Motor Vehicle Environments
Verified
Key Learning Objectives:
- Be able to respond to customer concerns in a positive, effective and professional way
- Be able to gather and record sufficient information to re
- solve customer concerns and problems
- Be able to provide customers with accurate, current and relevant information, advice and guidance where appropriate
11
Skills in Diagnosing Motor Vehicle Faults Where No Prescribed Process or Format is Available
Verified
Key Learning Objectives:
- Be able to work safely when diagnosing faults where no prescribed process or format is available
- Be able to use relevant information to carry out the task
- Be able to use appropriate tools and equipment
- Be able to carry out vehicle diagnosis, rectification and test activities where no prescribed process or format is available
- Be able to record information and make suitable recommendations
12
Skills in how to Make Learning Possible through Demonstrations and Instruction
Verified
Key Learning Objectives:
- be able to demonstrate skills and methods to learners
- be able to instruct learners
13
Skills in Liaising with Vehicle Product Manufacturers and Suppliers on Technical Matters
Verified
Key Learning Objectives:
- Be able to obtain and provide up-to-date, and detailed information to and from manufactures and suppliers
- Be able to compile reports
- report delays and quality issues to relevant persons in a prompt manner
14
Skills in Providing Diagnostic Equipment and Technical Information System Support in Motor Vehicle Environments
Verified
Key Learning Objectives:
- Be able to maintain and update technical information system and diagnostic equipment
- Be able to identify and re
- solve faults with technical information systems and diagnostic equipment
- Be able to inform the relevant people and source alternative technical information systems and diagnostic equipment if required
15
Skills in Providing Technical Support and Advice to Colleagues in Motor Vehicle Environments
Verified
Key Learning Objectives:
- Be able to provide up-to-date and accessible technical information to colleagues to support workshop operation
- Be able to provide clear instruction and demonstrations to colleagues to support workshop operation
- Be able to check colleagues work, give effective and positive feedback and support in a cost effective manner
16
Skills in Supporting Job Roles in the Automotive Work Environment
Verified
Key Learning Objectives:
- be able to work effectively within the organisational structure of the automotive work environment
- be able to obtain and use information in order to support their job role within the automotive work environment
- be able to communicate with and support colleagues and customers effectively within the automotive work environment
- be able to develop and keep good working relationships in the automotive work environment
17
Skills to Identify and Agree Motor Vehicle Customer Service Needs
Verified
Key Learning Objectives:
- be able to obtain relevant information from the customer
- be able to provide relevant information to the customer
- be able to agree work undertaken with the customer
- be able to ensure recording systems are implemented correctly
Regulatory & Verification Details
- Qualification Number (QN)
- 600/0439/3
- Regulated Status
- Available to learners
- Awarding Body
- IMI
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Apr 2011
- Operational End
- Dec 2029