iPET Network
Level 3
QN: 610/5983/3
Curriculum Active
iPET Network Level 3 Award for Veterinary Receptionists
Official qualification regulated by Ofqual, awarded by iPET Network. Classified as a Other Vocational Qualification. Total guided learning hours: 12 hours.
Qualification Level
Level 3
Awarding Body
iPET Network
Syllabus Units
4 Units
Guided Hours
12 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Unit 3001: Understanding the Veterinary Industry
Verified
Key Learning Objectives:
- Know different types of veterinary practices and ownership models
- Know how veterinary care is funded
- Understand the roles within veterinary practice
- Know the different veterinary regulatory bodies and their roles
- Know the different types of insurance policies and practice healthcare plans
- Know the challenges and emerging trends within the veterinary industry
2
Unit 3002: Processes and Administration in Veterinary Practice
Verified
Key Learning Objectives:
- Understand the importance of time and diary management and its impact in veterinary practice
- Understand the basics of veterinary medicine, classifications, and safe handling
- Understand health and safety in a veterinary practice
- Understand data protection legislation and data handling in veterinary practice
- Understand pet travel, export certificates and requirements
3
Unit 3003: Effective Communication and Client Relations
Verified
Key Learning Objectives:
- Know how to build a positive rapport with clients
- Understand the role of effective team
- work and communication
- Understand principles of effective communication and active listening
- Understand different ways to achieve successful client satisfaction
- Understand the importance of positive communication around client payments and the impact on the finances
- Understand effective complaint handling
4
Unit 3004: Workplace Culture and Marketing
Verified
Key Learning Objectives:
- Understand the challenges of different physical and mental health conditions
- Understand what human resources is and its function in veterinary practice
- Understand the importance of diversity and equality and how to be inclusive in the workplace
- Understand how to and the importance of appropriately marketing the practice and social media
Regulatory & Verification Details
- Qualification Number (QN)
- 610/5983/3
- Regulated Status
- Available to learners
- Awarding Body
- iPET Network
- Qualification Type
- Other Vocational Qualification
- Operational Start
- Jul 2025