ISM
Level 5
QN: 610/6311/3
Curriculum Active
ISM Level 5 Certificate in Sales and Account Management
Official qualification regulated by Ofqual, awarded by ISM. Classified as a Vocationally-Related Qualification. Total guided learning hours: 150 hours.
Qualification Level
Level 5
Awarding Body
ISM
Syllabus Units
4 Units
Guided Hours
150 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Managing responsible selling
Verified
Key Learning Objectives:
- Know legal, regulatory, ethical and social requirements pertaining to the sales function
- Understand how to manage the sales function in a way that complies with legislation
- Know how to deal with non-compliance
2
Sales forecasts and target setting
Verified
Key Learning Objectives:
- Understand forecasting in relation to sales targets
- Understand forecasting in a specific organisation
- Be able to forecast sales
- Be able to set sales targets and objectives and devise measurement activities to monitor them
3
Understanding and developing customer accounts
Verified
Key Learning Objectives:
- Understand buying practices of customers
- Understand customer support issues
- Understand an organisation’s unique business value
- Be able to prepare for customer procurement
- Be able to use information gathered to plan to develop customer accounts
4
Understanding the integrated functions of sales and marketing
Verified
Key Learning Objectives:
- Understand how a marketing strategy supports the sales function
- Understand marketing research
- Understand the use of marketing research in sales
- Be able to use market analyses in sales
- Be able to progress sales through alignment with marketing strategies
Regulatory & Verification Details
- Qualification Number (QN)
- 610/6311/3
- Regulated Status
- Available to learners
- Awarding Body
- ISM
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Aug 2025