ISP
Level 2
QN: 610/3820/9
Curriculum Active
ISP Level 2 Award in Understanding Customer Service
Official qualification regulated by Ofqual, awarded by ISP. Classified as a Vocationally-Related Qualification. Total guided learning hours: 20 hours.
Qualification Level
Level 2
Awarding Body
ISP
Syllabus Units
1 Units
Guided Hours
20 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Understand Customer Service
Verified
Key Learning Objectives:
- Understand the organisational systems for delivering customer service
- Understand how to provide consistent customer service
- Understand how to monitor the effectiveness of customer service delivery
Regulatory & Verification Details
- Qualification Number (QN)
- 610/3820/9
- Regulated Status
- Available to learners
- Awarding Body
- ISP
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2024
- Operational End
- Mar 2099