ISP
Level 2
QN: 610/3824/6
Curriculum Active
ISP Level 2 Diploma in Professional Sales
Official qualification regulated by Ofqual, awarded by ISP. Classified as a Vocationally-Related Qualification. Total guided learning hours: 290 hours.
Qualification Level
Level 2
Awarding Body
ISP
Syllabus Units
18 Units
Guided Hours
290 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Generating and Qualifying Sales Leads
Verified
Key Learning Objectives:
- Understand the processes for generating and qualifying sales leads
- Understand how to prospect for customers using criteria
2
Personal Motivation and Sales Performance
Verified
Key Learning Objectives:
- Understand how personal motivation affects sales performance
- Be able to improve personal motivation and sales performance
3
Selling to Customers Face-to-Face
Verified
Key Learning Objectives:
- Be able to prepare and conduct a face to-face sales meetings with customers
- Be able to conduct face-to-face sales meetings
- Be able to deal with objections in face-to-face sales meetings
- Be able to progress and close sales in face-to-face sales meetings
4
Selling to Customers Remotely
Verified
Key Learning Objectives:
- Be able to prepare and conduct remote sales meetings and demonstrations with customers
- Be able to conduct remote sales meetings and demonstrations with customers
- Be able to deal with objections in remote sales meetings and demonstrations
- Be able to progress and close sales in remote sales meetings and demonstrations
5
Solving Problems
Verified
Key Learning Objectives:
- Understand how to define a problem
- Be able to use data and information to solve a problem
- Be able to use a decision-making tool to assess the options to solve a problem
- Be able to implement and evaluate a chosen solution to address a problem
6
Team Working
Verified
Key Learning Objectives:
- Understand teams and teamworking
- Understand team communication
- Be able to review own performance as a team member
7
Time Management in Sales
Verified
Key Learning Objectives:
- Understand the relationship between time management and the achievement of sales targets
- Be able to plan and manage own time in a sales role
8
Understand Change in the Workplace
Verified
Key Learning Objectives:
- Understand the rationale and impact of organisational change
- Understand how to support change in the workplace
9
Understand Customer Behaviour
Verified
Key Learning Objectives:
- Understand decision making units and their needs and wants
- Understand customer motivations and decision-making processes
10
Understand Customer Service
Verified
Key Learning Objectives:
- Understand the organisational systems for delivering customer service
- Understand how to provide consistent customer service
- Understand how to monitor the effectiveness of customer service delivery
11
Understand Individual Performance
Verified
Key Learning Objectives:
- Understand how to develop personal objectives to achieve goals
- Understand how to manage personal stress
12
Understand Legal, Regulatory and Ethical Frameworks
Verified
Key Learning Objectives:
- Understand the laws and regulatory frameworks that affect selling
- Understand ethical selling practices
13
Understand Market Segmentation
Verified
Key Learning Objectives:
- Understand how customers can be segmented
- Understand different market research methods and techniques
14
Understand Sales Communication
Verified
Key Learning Objectives:
- Understand effective communication in sales
- Understand a communication cycle and barriers
- Be able to plan communication for a target audience
15
Understand Sales Digital Technology Systems
Verified
Key Learning Objectives:
- Understand the digital technology systems that are used to support the sales process
- Understand how to use a Customer Relationship Management (CRM) system to support sales activities
16
Understand Sales Professional Learning and Development
Verified
Key Learning Objectives:
- Understand how learning and development supports sales performance
- Understand the range of learning and development opportunities available to sales professionals
17
Understand Sales Targets
Verified
Key Learning Objectives:
- Understand the purpose of sales targets in an organisation
- Understand how sales targets are monitored and managed
18
Understand the Sales Process
Verified
Key Learning Objectives:
- Understand professional selling
- Understand the sales process
- Understand how the sales function contributes to organisational success
Regulatory & Verification Details
- Qualification Number (QN)
- 610/3824/6
- Regulated Status
- Available to learners
- Awarding Body
- ISP
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2024
- Operational End
- Mar 2099