ISP
Level 3
QN: 610/3792/8
Curriculum Active
ISP Level 3 Award in Understanding Customer Groups, Profiling and Behaviours
Official qualification regulated by Ofqual, awarded by ISP. Classified as a Vocationally-Related Qualification. Total guided learning hours: 20 hours.
Qualification Level
Level 3
Awarding Body
ISP
Syllabus Units
2 Units
Guided Hours
20 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Understand Customer Behaviours
Verified
Key Learning Objectives:
- Understand customer decision making processes in relation to the sales cycle
- Understand how to respond to customers at each stage of the decision making process
2
Understand Customer Groups and Profiling
Verified
Key Learning Objectives:
- Understand different customer groups and their motivations
- Be able to develop profiles for different customer groups
Regulatory & Verification Details
- Qualification Number (QN)
- 610/3792/8
- Regulated Status
- Available to learners
- Awarding Body
- ISP
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2024
- Operational End
- Mar 2099