ISP
Level 3
QN: 610/3790/4
Curriculum Active
ISP Level 3 Diploma in Sales (Apprenticeship Diploma)
Official qualification regulated by Ofqual, awarded by ISP. Classified as a Vocationally-Related Qualification. Total guided learning hours: 210 hours.
Qualification Level
Level 3
Awarding Body
ISP
Syllabus Units
12 Units
Guided Hours
210 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Access and Analyse Sales Information
Verified
Key Learning Objectives:
- Understand how to access and store sales information
- Be able to identify and gather sales information about customers, markets and competitors
- Be able to use a range of methods and tools to analyse and communicate sales information
2
Developing Relationships
Verified
Key Learning Objectives:
- Understand the needs and expectations of colleagues and stakeholders
- Be able to develop and maintain effective working relationships with a range of colleagues and stakeholders
3
Negotiate and Close Sales
Verified
Key Learning Objectives:
- Understand the range of sales negotiation strategies available
- Be able to plan and conduct sales negotiations with customers
- Be able to close sales with customers
4
Overcome Sales Objections
Verified
Key Learning Objectives:
- Understand sales barriers and objections
- Be able to plan responses to a range of sales objections
- Be able to handle customer objections during sales meetings
5
Plan Professional Development
Verified
Key Learning Objectives:
- Understand the opportunities available for opportunities for professional development in the sales role
- Be able to create a personal professional development plan
6
Plan Sales Activities
Verified
Key Learning Objectives:
- Understand how to organise sales activities to meet sales targets
- Be able to plan sales activities to manage personal sales targets
- Be able to monitor, control and evaluate sales activity plans
7
Prospect for New Business
Verified
Key Learning Objectives:
- Understand how to prospect for new business
- Be able to agree and prepare for meetings with prospects
8
Sales Pipeline Management
Verified
Key Learning Objectives:
- Understand sales pipeline management
- Be able to prioritise time spent on prospects by analysing sales conversion ratios
- Be able to use sales tools to move prospects through the sales pipeline
9
Solving Problems
Verified
Key Learning Objectives:
- Understand how to define a problem
- Be able to use data and information to solve a problem
- Be able to use a decision-making tool to assess the options to solve a problem
- Be able to implement and evaluate a chosen solution to address a problem
10
Understand Customer Behaviours
Verified
Key Learning Objectives:
- Understand customer decision making processes in relation to the sales cycle
- Understand how to respond to customers at each stage of the decision making process
11
Understand Customer Groups and Profiling
Verified
Key Learning Objectives:
- Understand different customer groups and their motivations
- Be able to develop profiles for different customer groups
12
Understand Sales Communication
Verified
Key Learning Objectives:
- Understand effective communication in sales
- Understand a communication cycle and barriers
- Be able to plan communication for a target audience
Regulatory & Verification Details
- Qualification Number (QN)
- 610/3790/4
- Regulated Status
- Available to learners
- Awarding Body
- ISP
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2024
- Operational End
- Mar 2099