IWFM
Level 2
QN: 600/6925/9
Curriculum Active
IWFM Level 2 Certificate in Facilities Services
Official qualification regulated by Ofqual, awarded by IWFM. Classified as a Occupational Qualification. Total guided learning hours: 619 hours.
Qualification Level
Level 2
Awarding Body
IWFM
Syllabus Units
24 Units
Guided Hours
619 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Carry out maintenance and minor repairs
Verified
Key Learning Objectives:
- understand how to prepare to carry out maintenance and minor repairs
- understand how to carry out maintenance and minor repairs
- be able to prepare to carry out maintenance and minor repairs
- be able to carry out maintenance and minor repairs
2
Clean and maintain internal surfaces and areas
Verified
Key Learning Objectives:
- understand how to prepare to clean and maintain internal surfaces and areas
- understand how to clean and maintain internal surfaces
- know how to complete the cleaning activity
- be able to prepare to clean and maintain internal surfaces and areas
- be able to clean and maintain internal surfaces
- be able to complete the cleaning process
3
Communicate effectively in the workplace
Verified
Key Learning Objectives:
- understand how to communicate with others in the workplace
- understand how to record and pass on information
- be able to communicate with others in the workplace
- be able to record and pass on information
4
Contribute to the effectiveness and efficiency of premises and facilities
Verified
Key Learning Objectives:
- Know how to carry out inspections of the premises and facilities
- Carry out inspections of the premises and facilities according to instructions
- Identify situations in which repair or improvement is necessary
- Know how to monitor the use of facilities and utilities
- Monitor the use of the use of facilities and utilities at intervals agreed with the organisation
- Know how to monitor and make basic adjustments to building systems
- Monitor and make basic adjustments to systems in accordance with given instructions
5
Control the use of premises and facilities
Verified
Key Learning Objectives:
- Understand the importance of user needs and requirements when using premises and facilities, Find out customer requirements and prepare the premises and facilities accordingly
- Know how to comply with health and safety regulations during contractor/customer visits
- Know how to monitor the use of premises and facilities by contractors, Enable the use of premises and facilities by contractors according to instructions
- Monitor the use of premises and facilities by contractors according to instructions
6
Control the use of resources in a Property, Caretaking & Facilities Services environment
Verified
Key Learning Objectives:
- Understand how to use and manage resources safely
- Prepare and use resources according to instructions
- Understand how to conserve and dispose of resources, Conserve or dispose of resources where appropriate
7
Deal with non-routine waste
Verified
Key Learning Objectives:
- Understand how to handle and label non-routine waste
- understand how to handle suspicious items
- understand how to transfer non-routine waste and deal with containers
- Be able to handle and label non-routine waste safely
- Be able to transfer non-routine waste and deal with containers
8
Deal with routine waste
Verified
Key Learning Objectives:
- understand how to handle routine waste
- understand how to handle hazardous and suspicious items
- understand how to deal with waste containers
- be able to handle routine waste safely
- be able to deal with waste containers
9
Deep clean equipment in premises and facilities
Verified
Key Learning Objectives:
- Understand how to prepare for deep clean equipment and surfaces
- Understand how to deep clean equipment and surfaces
- Understand how to restore the deep clean area
- Be able to prepare to deep clean equipment and surfaces
- Be able to undertake deep cleaning of equipment and surfaces
- Be able to restore the work area for use
10
Develop customer relationships
Verified
Key Learning Objectives:
- build their customer’s confidence that the service they give will be excellent, meet the expectations of their customers
- develop the long-term relationship between their customer and their organisation
- know how to develop customer relationships
11
Handle mail
Verified
Key Learning Objectives:
- Understand security procedures when handling mail or packages
- Understand the range of available internal and external mail services
- Be able to receive, distribute and collect internal mail or packages
- Be able to follow procedures for despatching mail or packages
- Be able to re
- report or refer problems that may occur in handling mail or packages
12
Introduction to equality and inclusion in health, social care or children’s and young people’s settings
Verified
Key Learning Objectives:
- Understand the importance of equality and inclusion
- Be able to work in an inclusive way
- Know how to access information, advice and support about diversity, equality and inclusion
13
Maintain grounds of premises and facilities
Verified
Key Learning Objectives:
- Know how to carry out maintenance, and the appropriate conditions for doing so
- Carry out maintenance according to given instructions
- Understand how to remove debris and litter from the area, and why this is important, Remove any unwanted debris and litter as instructed
14
Maintain site security and safety
Verified
Key Learning Objectives:
- Understand the principles of site security and safety
- Carry out site security monitoring according to instructions
- Understand how to monitor security systems
- Carry out the appropriate checks on security and emergency equipment
15
Monitor and maintain electrical and plumbing services
Verified
Key Learning Objectives:
- Understand how to safely prepare to carry out plumbing and electrical maintenance, Safely prepare to carry out maintenance
- Know how to carry out basic electrical and plumbing maintenance
- Carry out basic electrical and plumbing maintenance according to instructions
- Understand how to carry out post-maintenance checks
- Carry out the necessary post-maintenance checks
16
Moving and transporting individuals within a healthcare environment
Verified
Key Learning Objectives:
- Understand own responsibilities and accountability in relation to policies and protocols in relation to moving and transporting individuals
- Know how to move and transport individuals
- Be able to prepare to move and transport individuals
- Be able to move and transport individuals
- Be able to complete the move
17
Operate plant to maintain the quality of pool water
Verified
Key Learning Objectives:
- Know how to operate plant to maintain the quality of pool water
- Know how to start up and shut down plant
- Be able to start up and shut down plant
- Know how to maintain plant in working order
- Be able to maintain plant in working order
- Know how to ensure the quality of water
- Be able to ensure the quality of water
18
Promote and maintain service delivery
Verified
Key Learning Objectives:
- Know how to present a positive image of the organisation to customers and others
- Be able to follow working practices
- Carry out work, Handle information appropriately
- Be able to communicate with others
19
Provide reception services
Verified
Key Learning Objectives:
- Understand the purpose of reception services in a business environment
- Understand the procedures to be followed when providing reception services
- Understand ways of improving reception services and developing own role, Provide a reception service
20
Reduce risks to health and safety in the workplace
Verified
Key Learning Objectives:
- Know about their organisation’s health and safety procedures
- know how to identify the hazards in the workplace
- know how to evaluate risks in the workplace
- be able to identify the hazards and risks in the workplace
- be able to reduce the risks to health and safety in the workplace
21
Support the co-ordination of an event
Verified
Key Learning Objectives:
- Understand the role and purpose of supporting the co-ordination of an event
- Be able to support the co-ordination of an event
22
Support the work of a team and develop yourself
Verified
Key Learning Objectives:
- Understand the importance of effective working relationships
- Maintain and develop relationships with colleagues
- Understand how to assist other staff with tasks they may not be familiar with, Assist other staff and new colleagues with work-related tasks, Be aware of the importance of self-development in the workplace
23
Transport physical resources within the work area
Verified
Key Learning Objectives:
- Be able to transport physical resources within the work area
- Be able to select
- use and maintain relevant equipment
- Be able to work safely and minimise environmental damage
- Know how to transport physical resources within the work area
- Know the types of equipment required and how to maintain them
- Know relevant health and safety legislation and environmental good practice
24
Work safely at heights
Verified
Key Learning Objectives:
- understand how to work safely at heights
- be able to work safely at heights
Regulatory & Verification Details
- Qualification Number (QN)
- 600/6925/9
- Regulated Status
- Available to learners
- Awarding Body
- IWFM
- Qualification Type
- Occupational Qualification
- Operational Start
- Nov 2012