IWFM
Level 3
QN: 600/7760/8
Curriculum Active
IWFM Level 3 Award in Facilities Management
Official qualification regulated by Ofqual, awarded by IWFM. Classified as a Occupational Qualification. Total guided learning hours: 44 hours.
Qualification Level
Level 3
Awarding Body
IWFM
Syllabus Units
2 Units
Guided Hours
44 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer and stakeholder relations in facilities management
Verified
Key Learning Objectives:
- understand the needs of customers and other stakeholders affected by a facilities supply or service
- understand how the information required can be supplied by using different channels of communication
- understand how customer satisfaction can be monitored by using different channels of communication
- be able to recommend actions to re
- solve issues affecting customer satisfaction
2
Introduction to facilities management
Verified
Key Learning Objectives:
- understand the nature of facilities management
- understand responsibilities commonly delegated to facilities management
- understand different service delivery models for facilities management
- understand the range of facilities management roles
- understand the benefits of good communication
Regulatory & Verification Details
- Qualification Number (QN)
- 600/7760/8
- Regulated Status
- Available to learners
- Awarding Body
- IWFM
- Qualification Type
- Occupational Qualification
- Operational Start
- Jan 2013