IWFM
Level 3
QN: 600/7750/5
Curriculum Active
IWFM Level 3 Certificate in Facilities Management
Official qualification regulated by Ofqual, awarded by IWFM. Classified as a Occupational Qualification. Total guided learning hours: 348 hours.
Qualification Level
Level 3
Awarding Body
IWFM
Syllabus Units
16 Units
Guided Hours
348 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Budget management of facilities management operations
Verified
Key Learning Objectives:
- understand the function of budgets and the processes by which they are prepared
- understand the processes by which progress against budget is monitored
- understand the processes by which variances between actual and budgeted expenditure are investigated
- be able to recommend ways in which service delivery and/or budgets could be amended to address variances between actual and budgeted expenditure
2
Building maintenance in facilities management
Verified
Key Learning Objectives:
- understand the factors that determine maintenance requirements
- understand how maintenance strategies are developed
- understand how different types of maintenance are used in operational delivery
- understand responsibilities for maintenance and how these are managed
3
Contribute to disaster recovery and contingency planning
Verified
Key Learning Objectives:
- Understand the principles and processes involved in disaster recovery and contingency planning, Able to identify disaster recovery and contingency planning requirements, Able to monitor and adjust disaster recovery and contingency planning processes
4
Customer and stakeholder relations in facilities management
Verified
Key Learning Objectives:
- understand the needs of customers and other stakeholders affected by a facilities supply or service
- understand how the information required can be supplied by using different channels of communication
- understand how customer satisfaction can be monitored by using different channels of communication
- be able to recommend actions to re
- solve issues affecting customer satisfaction
5
Environmental social governance and sustainability in facilities management
Verified
Key Learning Objectives:
- understand the nature of corporate social responsibility
- understand how to ensure that facilities supplies and services are provided in ways that take account of corporate social responsibility
- understand how energy required for facilities supplies and services can be provided and used in ways that take account of sustainability
6
Health and safety responsibilities in facilities management
Verified
Key Learning Objectives:
- understand their own health and safety liabilities and responsibilities
- be able to help maintain healthy and safe working environments, procedures and policies
- be able to help ensure healthy and safe working practices
- be able to report incidents and emergencies
7
Introduction to facilities management
Verified
Key Learning Objectives:
- understand the nature of facilities management
- understand responsibilities commonly delegated to facilities management
- understand different service delivery models for facilities management
- understand the range of facilities management roles
- understand the benefits of good communication
8
Leadership, Management and Personal Development
Verified
Key Learning Objectives:
- Understand theories of leadership, management and motivation.
- Understand team development.
- Understand HR-related legislation, codes of conduct and best practice.
- Understand the HR cycle and the processes that support it.
- Understand the monitoring and management of individuals and teams to achieve objectives and targets.
- Understand personal development.
9
Manage operational performance in facilities management
Verified
Key Learning Objectives:
- Understand the facilities management delivery model, the components of operational performance and how to implement them
- Be able to define the performance requirements of facilities management services
- Be able to manage the delivery of facilities management to meet requirements
- Be able to evaluate operational performance of facilities management services
10
Project management within facilities management operations
Verified
Key Learning Objectives:
- be able to scope a small-scale project of low complexity, from an initial brief
- be able to prepare a project plan, be able manage project delivery
- be able to close the project
11
Space allocation in facilities management
Verified
Key Learning Objectives:
- understand how space is categorised and how the different categories interrelate, be able develop a space plan for a business unit located on a single floor
- understand how alternative ways of working can be used to improve the efficiency of space utilisation
12
Specification and procurement of facilities supplies and services
Verified
Key Learning Objectives:
- understand the function and nature of specifications used in the procurement of facilities supplies and services
- understand different procurement processes used for facilities supplies and/or services
- understand different contractual arrangements used for facilities supplies and/or services
- understand how contracts are managed to ensure delivery to specification and, where possible, to achieve added value
13
Understand the estate management function for facilities managers
Verified
Key Learning Objectives:
- understand the responsibilities associated with property ownership and occupation
- understand property costs and charges
- understand how to set up and manage registers for property and fixed assets
- understand the factors involved in property relocation
14
Understanding access management and inclusion
Verified
Key Learning Objectives:
- Understand the legal requirements relating to access management and inclusion
- Understand the impact of service design on disabled people
- Understand good practice in inclusive design of building and procurement of goods and services
- Understand practical access management and inclusion
15
Understanding facilities management within the context of an organisation
Verified
Key Learning Objectives:
- Understand trends within facilities management
- Understand the importance of facilities management within the context of own organisation
- Know how to set team and individual objectives that will ensure effective facilities management in own organisation
- Understand what external factors could affect facilities management within an organisation
- Be able to raise the profile of facilities management in the organisation and local community
16
Understanding support services operations in an organisation
Verified
Key Learning Objectives:
- Understand the range of support services required by the organisation and the legislation that impacts on these services
- Understand what support services are and how they are currently being provided and delivered
- Understand the options of delivering support services
Regulatory & Verification Details
- Qualification Number (QN)
- 600/7750/5
- Regulated Status
- Available to learners
- Awarding Body
- IWFM
- Qualification Type
- Occupational Qualification
- Operational Start
- Jan 2013